ServiceNow Webassessor

In this blog, we are going to discuss what a Webassessor is and how to use it to register or schedule for an online or a proctored exam. You will also learn how to create an account in ServiceNow Webassessor and an overview of accessing the Webassessor. Let’s begin by understanding the Webassessor.

What is Webassessor

Webassessor is an online credential management service that allows you to apply for examinations,track certification status, and take proctored exams.You must first build a profile on the ServiceNow Webassessor site before you can apply for a Mainline exam.

Registering /Scheduling a Remote/Online Proctor Exam

The below are the instructions which have to be followed to get registered or schedule enrolment for an online (remote proctored) exam.

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Scheduling or Registering an Online Proctored Exam

1. For candidate exam registration, each Test Sponsor has a branded Webassessor portal. To access your Test Sponsor's unique link, go to their certification, testing, or training program page.

2. If you don't already have an account, press Create Account and fill out the registration form.Enter your username and password and click Login if you already have an account.

3. Click on the “Exam Catalog” tab.

4. Look for the Online Proctored option on the exam you'd like to register for. (This delivery form is not available for all exams).

5. Next to Online Proctored, click the Buy Now or Get Now button.

6. Using the calendar, find an available testing date. The dates that are available are bolded.

7. From the list on the right, select start time.

8. Check the box below after carefully examining your Test Sponsor's instructions.

9. Then click ‘Select”.

10. Complete the transaction's payment section.

11. You will get an email confirmation of your enrollment, along with exam-specific details.

12. Complete the Online Exam System Check to test the system settings HERE


Note:  Single-Sign-On (SSO) can be used by some Test Sponsors to connect you directly to Webassessor through their Learning Management or other internal systems. Once you've signed in to the LMS, you'll be able to enter the Exam Portal for these Test Sponsors.

To register for a Webassessor Mainline Exam, follow the steps below.

Step 1: Navigate to the REGISTER FOR AN EXAM tab after logging into Webassessor.

Webassessor ServiceNow

Step 2: Select Mainline Exams Including Retakes.

Step 3: Select the + icon next to the exam you want to finish. 

Step 4: Next to Onsite Proctored or Online Proctored (depending on the delivery you wish you to complete), click Buy Now.

Onsite Proctored exam

Completed at one of the Kryterion Testing Network's Testing Centers.
Select a testing center that is available (filter based on your location).
Choose the date and start time. 
If this is your first time taking the exam, use the voucher code you got after finishing the training to get the exam fee waived at checkout.

Online Proctored exam: 

The exam was conducted entirely online. If you choose this option, make sure you follow Kryterion's online proctoring requirements 
Choose a time zone, a date, and a starting time.
If this is your first time taking the exam, use the voucher code you got after finishing the training to get the exam fee waived at checkout.
On all confirmation and reminder communications, the exam start time will be specified in 24-hour clock format.

Creating a ServiceNow Webassessor account

Simply go to “” 

Creating a ServiceNow Webassessor account

If you already have a Webassessor account, you can log in from here

Webassessor Account

If you don't already have a Webassessor account, click Create a New Webassessor Login Now, and then enter your details to create your account on this screen.
Create a New Webassessor Account

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There are a lot of fillers that need to be filled. The most important point to remember is that your Webassessor login must be an email address, and it is advisable for you to use your personal email address instead of your work email address since you don't want to lose access to your Webassessor login if you change jobs.


Create a New Webassessor step 2

Then you enter your name, email address, and use your personal email address to create your own free developer account linked to your Salesforce account.Enter your contact details above such as address, city, state, postal code,country, and select yes in the dropdown options for agreeing to add your name and certification statuses to the public certification verification portal and then click Save.

reate a New Webassessor Login step 3

Summary of Webassessor Home Page
Participants can view relevant and important ServiceNow announcements on the home page after logging into Webassessor. Take a look at the summary of the Webassessor home page as discussed below:

  • My Certifications: Check the status of your ServiceNow Mainline certifications.
  • Receipts: Send a receipt for a scheduled or completed exam to your primary Webassessor email.
  • Register for an Exam: Schedule a ServiceNow Mainline exam.
  • My Assessments: Exams that are scheduled, in progress, or completed can be found here.
  • Home: Return to the main ServiceNow announcements homepage.
  • Edit Profile: Change your primary email address and other personal details.

Accessing ServiceNow Webassessor Overview

Now we are going to cover the overview of moving around in web Assessor. The URL for the web Assessor is "," and it will take you to this screen which is shown below. You can log in with your username and password, and if you forget your password, we will email it to you so you can schedule a demo or get technical support.


Accessing ServiceNow Webassessor

These are the things you'll see when you log in to the Web Assessor. The first thing you can do is edit your profile. Make sure you have all of the necessary details in there, and the administrator will assign you a password for the web Assessor system. It would be best for you to go in and design a password for yourself which would be a “change password”. There is also your help box for any web assessing assistance you can need. 

Accessing ServiceNow Webassessor step 2

Working in web Assessor is a “Web Assessor admin” guide that will take you through the various phases of working in web Assessor.


Web Assessor admin Guide

We'll now go through the different tabs and features available in web Assessor. 

You'll find all of the test takers, whether they're taking the test online or in a testing center, under the test takers tab at the top of the page. The details of each of these test-takers are shown inside these screens.


Test Takers

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This will provide them with your company's phone number and passwords. any notes you may make, any registrations for tests they may have taken, and the test transcripts.
When a test taker contacts you for a password or assistance with registering or scheduling, this was also a test taker mode.

Manage Test Takers Account

You'll spend the most time on “assessments”. You have your item banks inside assessments and then You build your own “test forms”. All of the ICR scenes item tests are under the workflow exams in your item banks.



You can see them coated with the exam's original time and then coded them with the new date as we make changes.

Test Forms:

Your “test forms” will be where you will build your test. This is where you'll take the items and put them into a test form,whether you're taking an online test,a test center test, or printing some paper. One thing to keep in mind is that once these are locked, you won't be able to make any more changes to the test forms.


Test Forms


The active exams will be displayed in the “catalog”. The catalog of all the exams we have is related to the MRS (mold removal specialist) test.These are the various tests that we went through in order to establish form A and B of our exams. These are the exams that are performed at a test center.



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The "exams" tab will show you the details of the exam as shown in the below screen.


These details will include the cost, the security parameters, the test form alignment assignment, and the test's availability. There are no end dates or blackout dates for these assessments if they can't be administered at a certain time.


catalog Exams

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It also contains any “instructions” for the test-taking student. The pass and fail messages are where we establish pass and fail if you take an online test and get your results right away. There are retake rules, such as how many times you should take the exam. If we perform any surveys or have any notes on this, we will conduct an exam or account prerequisites survey. All of these can be found under exams, which is under the actual exam. The mold removal specialist is the one that we're utilizing an outside service.




A "Vouchers" tab is where the staff assigns a code to a test taker after they have met the requirements, their application has been accepted, and they have submitted their payment, and we tend to allocate them by date. This code will be used to register for the test at a testing center.



Media Center:

The media center will take a few moments to load because it contains all of the pictures and graphics from the test.Any item that uses it is broken down by the exam for which it is associated. All media must be uploaded here before it can be added to a test item and then transferred to a test forum. 

Media Center

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So assessments are where you'll be developing your items, evaluating them, updating them, and converting them to a test form to see whether you want to export them to paper and pencil or place them online. As a result, it will be used for computer-based tests, and you'll have your voucher so that those who have paid for the test will take it.

Admin Team:

The “admin team” is the next tab. This is where volunteers and workers of the IICRC can access the web Assessor system and make changes to the item database, exams, profiles, and passwords. The original administrator, the assessment manager, the item writer, the registration manager, the private scheduler, the supervisor, and the test taker administration are the seven different roles that can be defined for the test-taker. This is where each of these roles will be developed.


Admin Team


The regions are the separate entities within an organization. They can represent a variety of departments,geographic areas, and even teams. You have one region to find but if you do need additional regions to establish then you need to contact the technical Account Manager.They're a wonderful tool for creating web pages in multiple languages or different branding elements for different business units within the same company. 




Any system standard reports that you want to keep track of on a regular basis can be saved to custom reports.
The self-service reports are those that have already been developed by the web Assessor system, and you can pull various reports depending on the details that you're looking for. Despite the fact that each report has its own set of fields and selection criteria, the reports share a lot of similar attributes.



The standard reports are those that are also created with the web Assessor and are generated directly from the assessments.


standard reports

The extract reports are the reports in which you would enter specifics on what you were looking for,and the data would be extracted into a CSV file, which you could then manipulate and display in various documents.

extract reports
As an example,the committee members are working on their exams and need to see an updated printed version of the exam. You could review it by placing it into an approved mode, turning it into an exam, or extracting a report.Extract the data into Excel, manipulate it, and then convert it to a Word document that displays the same information to them.It will also provide them with the additional details they need to provide their source definition,documentation,and teaching point or evidence statement.


We have covered the basic overview of the web Assessor system and all its features. We hope this blog has helped you with all the essential details on how to use the ServiceNow Webassessor for scheduling the exams.

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Saritha Reddy
Saritha Reddy
Research Analyst
A technical lead content writer in HKR Trainings with an expertise in delivering content on the market demanding technologies like Networking, Storage & Virtualization,Cyber Security & SIEM Tools, Server Administration, Operating System & Administration, IAM Tools, Cloud Computing, etc. She does a great job in creating wonderful content for the users and always keeps updated with the latest trends in the market. To know more information connect her on Linkedin, Twitter, and Facebook.

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