What Are ServiceNow Versions?

ServiceNow releases new platform versions regularly to introduce innovative features, improve performance, strengthen security, and enhance user experiences. Each release brings updates across IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Security Operations, HR Service Delivery, AI capabilities, automation, integrations, and workflow management.

Since its early days, ServiceNow has evolved from a traditional IT service management platform into a comprehensive enterprise workflow and AI-powered automation platform used by organizations worldwide.

Understanding ServiceNow versions helps administrators, developers, architects, consultants, and business users stay current with platform enhancements and prepare for upgrades effectively.

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Why Does ServiceNow Release New Versions?

• ServiceNow releases new platform versions to:

  • Introduce new features and innovations
  • Improve system performance and scalability
  • Strengthen platform security
  • Enhance user experience
  • Support AI and automation capabilities
  • Improve integrations and APIs
  • Expand workflow automation features
  • Maintain platform reliability

  Typically, ServiceNow introduces major releases approximately every six months.

• Complete ServiceNow Version History

  Early Releases (Before City Naming Convention)

  Before adopting city-based names, ServiceNow used seasonal and monthly release names.

• Release
  Summer 2007
  Fall 2007
  Summer 2008
  Winter 2009
  Spring 2009
  Fall 2009
  Spring 2010
  Fall 2010
  Winter 2011
  Summer 2011

  The city-based naming convention started later and continues today.

  ---

• ServiceNow City-Based Versions

• Aspen (2011)

  Aspen was the first major ServiceNow release to use the city-based naming convention. It marked the beginning of a new release strategy that continues today.

  Berlin (2012)

  Berlin introduced significant platform improvements and became one of the earliest widely adopted ServiceNow enterprise releases.

  Calgary (2013)

  Focused on workflow improvements and platform stability.

  Dublin (2013)

  Expanded platform capabilities and enterprise adoption.

  Eureka (2014)

  Introduced several enhancements to service management processes.

  Fuji (2015)

  Improved user experience and platform administration.

  Geneva (2015)

  Added stronger automation and reporting capabilities.

  Helsinki (2016)

  Focused on performance, usability, and platform enhancements.

  Istanbul (2017)

  Delivered improvements to workflows, service portals, and integrations.

  Jakarta (2017)

  Introduced enhancements to enterprise service management capabilities.

  Kingston (2018)

  Focused on intelligent automation and improved user productivity.

  London (2018)

  Added enhancements to virtual agents and employee experiences.

  Madrid (2019)

  Expanded machine learning and automation capabilities.

  New York (2019)

  Introduced improved mobile experiences and AI-powered features.

  Orlando (2020)

  Focused on analytics, intelligence, and operational efficiency.

  Paris (2020)

  Enhanced employee experiences and workflow automation.

  Quebec (2021)

  Introduced App Engine Studio and low-code development improvements.

  Rome (2021)

  Expanded automation and digital workflow capabilities.

  San Diego (2022)

  Delivered major user experience improvements and process automation enhancements.

  Tokyo (2022)

  Focused on operational resilience, automation, and workflow intelligence.

  Utah (2023)

  Introduced improved developer tools and enhanced platform experiences.

  Vancouver (2023)

  Expanded AI, workflow automation, and enterprise productivity features.

  Washington DC (2024)

  Introduced significant AI-powered capabilities, improved automation, enhanced governance, and workflow intelligence across the platform.

  Xanadu (2024)

  Xanadu delivered one of ServiceNow's most comprehensive AI-focused releases. The update introduced hundreds of new AI capabilities, expanded generative AI functionality, and enhanced productivity across multiple enterprise workflows.

  Yokohama (2025)

  Yokohama introduced advanced AI agents, improved workflow intelligence, enhanced governance, stronger automation capabilities, and expanded AI-powered business operations. The release also focused heavily on AI agent lifecycle management and enterprise workflow optimization.

  Zurich (2025)

  Zurich continues ServiceNow's focus on AI, workflow automation, governance, and enterprise productivity improvements while supporting future platform innovation.

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How ServiceNow Names Its Versions

ServiceNow versions are traditionally named after cities and follow an alphabetical sequence. Examples include:

• Aspen
• Berlin
• Calgary
• Dublin
• Eureka
• Fuji
• Geneva
• Helsinki
• Istanbul
• Jakarta
• Kingston
• London
• Madrid
• New York
• Orlando
• Paris
• Quebec
• Rome
• San Diego
• Tokyo
• Utah
• Vancouver
• Washington DC
• Xanadu
• Yokohama
• Zurich

This naming convention helps organizations easily identify release generations and upgrade paths.

Which ServiceNow Version Is the Latest?

As of 2026, Zurich is among the newest ServiceNow platform releases, following Yokohama and Xanadu. Organizations should always review official release notes before planning upgrades because release schedules and support timelines can change.

Features of ServiceNow Versions

Each version that gets released has different features that make it an improved version better than the other one. The features of each ServiceNow version are listed as follows.

Aspen

It had a lot of focus on scalability and improving the platform. Some of the features of using ServiceNow are:

• It supports the automation of Amazon EC2 instances and VMWare installation.
• It has good project management capabilities through the templates, importation, and support of Gantt charts.
• Good at managing risks.
• It has good password management both on Windows and Linux Operating systems.
• It supports user provisioning.
• It improves the debugging experience of workflows using the debugging assistants.

Berlin

It focused more on the collected feedback from the community that used Aspen. Some of the features are:

• It improves the performance with the help of frequent data archiving.
• It has improved inventory management.
• It supports the agile methodology that supports different agile projects.
• It has good asset management.

Calgary

It focused on company standardization. It worked well with all the branches of IT organizations. Some of its features include:

• It uses several auxiliary databases to improve performance.
• It supports provisioning for Amazon instances and VMWare.
• It has a good interface for Ipad users.
• It has improved report customization.
• It promotes good collaboration due to the improved user interface of the workspace that enables users to work with several workspaces.

Dublin

It improves the Calgary features. It introduced new services like business management and automation of HR, among other services. Other features of Dublin include:

• It has ServiceNow Notify that provides alerts.
• It improves the application creator from the previous version.
• Improves management of resources like costs, activities, e.t.c.
• It has good mobile services due to the optimized HTML.
• Automation of configuration from creation, reporting, and enforcement of issues.

Eureka

It improved the enterprise services and the user experience. It improved the access and the way users could navigate different company uses. Other features include:

• It provided Service Creator that enabled those lacking coding knowledge to build applications using the drag and drop method.
• It makes it easy to organize tasks using the visual task board.
• It automates the services like requests, reporting, and delivery.
• It uses the CIO roadmap to visualize all the timelines according to decisions on different functions.  

Fuji

It was one of the best ServiceNow versions, and it took longer to release. It came with many features that improved how companies delivered their services. Most of the features were on how to improve the customer's service. It divided the services into five categories as below:

Service Taxonomy

It has the following features:

• Workbench to help in prioritization of tasks.
• It makes it easy to create and publish different services.
• Improved configuration management.

Service Assurance features

It has the following features:

• Good test management features for improving quality.
• Ensure compliance and be free from risks.
• Workbench for creating different project templates and having the communication in one place.

Service Experience

It has the following features:

• It has good knowledge bases to find information in one place.
• It helps in controlling user access.
• Good collaboration tools to improve communication.

Service Analysis features

It had the following features:

• Ability to analyze costs using finance applications to develop models depending on the data.
• Good reporting tools that promoted data visualization.
• Improved analytics to improve performance indicators and check the trends.

Service Delivery features

It had the following features:

• Support integration of different software to improve HR automation.
• It offers several applications in legal, marketing, and finance.
• Good workflow to improve users' experience and good workflow of activities.

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Geneva

The main aim of this version was to improve engagement amongst the users. It works well with other user departments like customer care, HR, security services, e.t.c.The features of this version include:

• It has an improved user interface for easy navigation and access.
• It supports Apple iOS applications.
• Good reporting capabilities.
• Good HR management using different integrations, workflows, and portals.
• Good working development environment for developments for faster delivery of applications.

Helsinki

It focused on improving service experiences that impact the consumer experience. Some of the features include:

• It has a CMDB Health Dashboard that improves accuracy and compliance.
• Easy to create dashboards using the drag and drop feature.
• Improved collaboration between teams using notifications and mentions.
• It has a portal designer for enhancing user experiences.

Istanbul

It improved security, automation of human resource automation, continuous development, and faster delivery of applications. Some of its features include:

• Use of pattern technology to control the infrastructure.
• Use of Script Debugger to manage different debugging sessions.
• It has ServiceNow Benchmarks for service improvement.
• It has a CAB Workbench for planning, scheduling, and managing CAB meetings. 

Jakarta

It used machine learning and artificial intelligence to improve the performance of different sectors like HR, enterprise management and customer service, e.t.c.Some of its features include:

• Report designer for improving data analysis.
• Forecasting algorithms to match past patterns and determine which one is good.
• Security dashboards for managing security incidents.
• Cloud service mapping for spanning cloud and physical infrastructure.

Kingston

It improved data analytics, security incidents resolution, and budget forecasting using machine learning. It reduces errors and cases of downtime. Its features are:

• It identifies any phishing attempts to fix all security concerns.
• It has text insights to enable users to understand unstructured data.
• It has better IntegrationHub to improve the integration of ServiceNow with other applications.
• It has No-code development for creating different workflows.
• It uses Agent Intelligence for accessibility controls.

London

It improved the employees' lives by introducing new tools like Chatbots that made employees focus on other jobs within the company. Its features include:

• It supported agile development.
• It has Interaction Management to improve interactions using different channels like chat conversations.
• It has ITSM Virtual Agent Chatbots for solving users' issues.
• It has SAFe that promotes agile principles in companies.
• It uses Virtual Agent to build automated bots that improve conversations between users.

Madrid

It has many features that changed the way employees worked. It enabled them to work from any part of the world. Some of the features include:

• It has MetricBase for migrating data between different series and helping in data analysis.
• It has a Guided Tour Designer to show users how to use the application features.
• It has a Service Portal for managing different knowledge bases and catalogs.
• It has an Instance Security Center for providing insights and other trackable events.
• Use of Parameterized Testing for protection against viruses.

New York

It brought different innovations in different sectors like intelligence, workspaces, and enterprise models. Some of the features include:

• It has Mobile Onboarding to make employees work in different places on their assigned tasks.
• It has Investment Funding to control the funding.
• It uses Guided Application Creator to help in the setting up of applications.
• It uses Dynamic Translation to translate texts.
• It has a Now Mobile App that enables the company employees to access all their resources.

Orlando

It came with many integrations supporting the employees and the users. Some integrations include DevOps, manager insights, help systems, e.t.c. Some of the other features include:

• Use of photo search to provide help to the users.
• Use of multi-scan to improve productivity.
• It supports the branding of mobile applications.
• It uses Mobile Studio Feature Parity to support access features.
• It uses Mobile Applications Management (MAM to improve applications security.
• It has Mobile Analytics Enablement for tracking application usage. 

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Paris

It has the following features:

• Improved reporting.
• Use of time cards.
• It supports DevSecOps.
• It uses charts in analytics, i.e., Bar Charts, Pie Charts.
• Improved employees and user experience.

Quebec

Some of the features of Quebec include:

• Improved performance analytics.
• Use of virtual agents to solve security incidents, manage passwords, e.t.c
• It has customized reporting.
• It supports DevOps.
• It supports configuration management. 

Rome

It has the following features:

• Renaming of Employee Service Center (ESC) to Employee Center.
• Integration with learning portals like Udemy, Pluralsight, e.t.c.
• Use of mobile applications to improve onboarding.
• Support more integrations like Workday, Kronos, Oracle Cloud, e.t.c.
• Use or reservation features.
• Portfolio management.

San Diego

It improves productivity using streamlined and modern workspaces. It makes the development of applications easier by promoting the use of low code. It is the latest version of ServiceNow. It has the following features:

• App Engine Studio templates-enables the developers to create application templates to promote faster development of applications.
• Has Ad hoc tasks that make developers manually create all the child tasks in the lifecycle events without affecting the original structures.
• It has a Dynamic Service Population that makes the untagged CIs become part of the application.
• Company employees can use floor maps to manage reservations using mobile devices with a wayfinding feature that provides live directions.
• It has good management of digital portfolios that enable developers to manage all the portfolios and services from one place.
• It uses service requests to onboard different tools and applications.
• It has booking and scheduling that ensures there is no double booking and makes schedules now easier.

Benefits of Upgrading to the Latest ServiceNow Version

Organizations that stay updated benefit from:

• Enhanced security
• Improved performance
• Better user experience
• Advanced AI capabilities
• Workflow automation improvements
• New integrations
• Improved reporting and analytics
• Extended platform support

Conclusion

The article has a detailed guide on the ServiceNow versions and their features. It will enable you to understand the version you use in your project and how it will benefit you. Every version has its release notes that you can go through and compare with the previous ones.

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