ServiceNow is a help desk ticketing system that aids businesses in creating a cloud-based platform. A cloud-based service provider called ZenDesk provides its clients with designs for enhancing customer relationships. Additionally, it enables users to create knowledge-based online communities and customer support portals. We will discuss the features of ServiceNow and ZenDesk in this article, as well as their comparisons, advantages, disadvantages, and numerous terminology-related queries.
ServiceNow is a platform that aids in the automation of numerous typical business activities and supports ITSM. PaaS services are necessary for this platform. Four scholars, Fred Luddy, David Loo, Doon GoodLiffe, and Bow Ruggery, founded this in the year 2003. One data model and one user interface are present. Additionally, it aids in the development of a useful application that allows business users to route work across the firm. It safeguards the data's integrity and confidentiality. It is additionally recognised as a potent reporting tool. Employees at the company, IT support workers, implementers, developers, etc., can all use it.
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A few products of ServiceNow are mentioned below:
ZenDesk is a cloud-based service based company that offers its customers designs for improving the customer relationship. It also lets its users to build the service portal for customers and online communities for knowledge. The main benefit of using ZenDesk is that the user is able to solve his issues without troubling the agents. This is very time and effort saving for the users. It is an open as well as flexible platform.
The headquarters for ZenDesk is situated in San Francisco. The products of Zendesk’s are very easy to set-up and the user can start working on them instantly.
ZenDesk offers several tools for CRM that is Customer Relationship Management that user can use in the enterprise-leading cloud environment. Hence, it is a perfect choice for the industries growing at a fast pace. In case the industry is suffering from any type of support demand, then ZenDesk is the correct choice for them to opt for.
The additional benefits that ZenDesk has are macros, agent collaboration, custom views.
The dashboard of ServiceNow is difficult to understand as compared to ZenDesk as the dashboard of ServiceNow has a jam-packed menu which turns out to be less useful. The learning curve for ZenDesk is a lot better than ServiceNow as servicenow only runs on the cloud whereas ZenDesk can easily run on the android as well as IOS applications as well. ZenDesk also offers its users the ability to solve the tickets on the go.
There is no pricing as such provided by the ServiceNow as it majorly depends on the type of industry, the requirement and the size of the company. Whereas ZenDesk offers its users a $19 subscription monthly and further having 3 pricing packages. It is better to opt for ZenDesk when the pricing range is to be compared.
ServiceNow does not provide its customers the ability of social media integration. Hence, it cannot offer support while working on Twitter or Facebook. On the other hand, Zendesk has the ability to offer social media along with email integration directly related to the account. Hence, the user can have all the customers at a single place only.
Zendesk provides its customers the benefit of the support agents. This is possible because of the macros as the team is able to create a defined set of solutions to the common problems and hence can share those with all the colleagues as well. Its guided mode ensures fair play as compared to the ServiceNow ticketing system.
ZenDesk has a user-friendly environment. It is very easy to use and even more easy in managing the tasks. The users can get used to the interface as Zendesk provides an amazing service to its customers.
ZenDesk offers ticket services from any source such as from mobile phones, emails, social media like Twitter or facebook, chat system, etc. Therefore, customers can reach out through their comfortable channel.
ZenDesk has a proper workflow to the ticket system such as for creating a ticket, following up with that ticket, tracking the ticket, etc. It provides the customer a facility to have on-demand interaction whenever they want.
The system of ZenDesk is comprised of 40 different languages. Hence, language can never be a barrier for a customer in order to interact or raise an issue.
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In this article, we have discussed ServiceNow and ZenDesk along with their features and the reasons what we should opt: ZenDesk or ServiceNow. ServiceNow is a platform that supports ITSM and helps in the automation of various common business processes. ZenDesk is a cloud-based service based company that offers its customers designs for improving the customer relationship. It also lets its users to build the service portal for customers and online communities for knowledge. We have also listed the pros and cons for both hence the user can make an appropriate choice before choosing out of these two.
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Yes, it is possible to integrate ZenDesk with ServiceNow for tracking the software subscriptions..
Yes. ZenDesk has a CMDB that is a Customer Management Database.
ServiceNow helps in creating a meaningful application for the business users to route work through the enterprise. It also maintains the confidentiality and integrity of the data. Hence, is it also known as a powerful reporting tool.
No. ZenDesk is not compliant with ITIL, however, ServiceNow does.
Both ServiceNow and ZenDesk offer the same services to the customers of assets and product management using ticketing support but ServiceNow offers these services natively whereas ZEnDesk offers these services as a third-party.
FreshDesk is the current competition of ZenDeskproviding high-desk functionalities.