ServiceNow is a support-based ticketing facility that helps organisations for developing a cloud-based platform. Jira, on the other hand, is an issue tracking facility used for deployment and the management of agile projects. In this article, we will be talking about the features of ServiceNow and Jira along with their comparisons, pros, cons, and various terminology-related questions.
ServiceNow is a platform that supports ITSM and helps in the automation of various common business processes. This platform is dependent on PaaS services. This was founded in the year 2003 by 4 researchers named FredLuddy, DavidLoo, Doon GoodLiffe, and Bow Ruggery. It has one user interface and one data model. It further helps in creating a meaningful application for the business users to route work through the enterprise. It maintains the confidentiality and integrity of the data. It is also known as a powerful reporting tool. It can be used by the employees of the enterprise, IT support staff, implementers, developers, etc.
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Several products of ServiceNow are:
Jira is an issue tracking facility used for deployment and the management of agile projects. It helps the users in prioritising, assigning, tracking, and reporting the issues such as software bugs and helps in ticketing these bugs. Jira is known to be a very famous extensible platform for customising various business projects. It majorly helps in improving the productivity of work and improving the quality by recording down the essential tasks till the end. It can easily be created using an email or a website.
It delivers real-time and relevant information at a convenient time. It helps the management in having a clear picture of the situation.
Jira is mainly a project-based tracking platform that is majorly related to embedding all the work in the Jira environment only. On the other hand, ServiceNow works on the cloud and helps an enterprise in managing and structuring their data.
It is very easy to update the platform in Jira as it does not charge any extra money for the same. However, it is not a very easy part of ServiceNow as the support does not provide any kind of help to the user and he has to do everything by himself. There can be any number of easy migrations from one software to another in Jira but it is not possible in the case of ServiceNow.
Jira has a very interactive user interface as compared to ServiceNow user interface. It is comparatively easy for learners to learn and understand Jira as compared to ServiceNow as it is less accessible.
Jira does not make the coding environment available for its users as they have to develop their own platforms for coding and IDE. This is available in the case of ServiceNow as it has an embedded coding platform and helps the user in preparing accordingly.
It is possible to report the issues using Jira easily whereas support is not available in ServiceNow.
Jira is an open source platform whereas ServiceNow is an enterprise-oriented platform and is taken care of by a development community.
ServiceNow is a lot more expensive than Jira as the approximate cost for Jira is somewhat around $20 whereas it is $100 for ServiceNow.
The set-up for Jira is very easy and quick however it is very time taking in case of ServiceNow. The installation time of ServiceNow is a lot and not even easy.
The learning curve is steep for ServiceNow as it is fit for users to explore new technologies like ServiceNow whereas the learning curve for Jira is not that steep as users only explore it for the required use cases which are already known.
There is no hardware requirement for Jira as it is not an enterprise-oriented platform whereas ServiceNow is an enterprise-oriented platform as it requires the hardware to be shared on an additional cost.
It is possible to automate the applications in ServiceNow as the validation tests enable the users to turn their apps into production, easily removing the risks for any issues or negative incidents. The users do not need to test their applications separately once they run the automated testing framework in ServiceNow.
It is possible for the users to easily schedule and plan their work with the help of an advisory board workbench. The track of the attendees can be kept flexibly in a single user interface. Hence, there is no need to schedule any work or plans in the calendars, etc.
The customer has their own portal where they can manage all the assets, cases, contacts, contracts, etc. The only need of the user is to activate the portal plugin for customer services.
The application management has become an easy task with ServiceNow as it eliminates the risk of application duplicacy and aligns all the apps in a perfect architecture. This facility can be combined with the dynamic dashboard and then the user can have real-time notifications for his work.
It is possible for the customers to have services such as third-party integrations. The release and production services have become very easy and quick with ServiceNow.
It is possible for the Jira user to utilise the features of boards such as scrum and Kanban smoothly. So whenever the user wants to start working with Jira, he is asked to choose the type of board as per the requirement. This is made possible using Agile as it is one of the fundamental approaches of Jira.
The user can sort as well as filter his issues in Jira related to the specifications. It is very easy and feasible to plan, schedule, access, track, release and report using Jira.
Jira enables working remotely with the help of its diverse applications other than on-premise systems. It has a facility of mobile applications for the project management as they are compatible with any type of android as well as with IOS devices. Therefore, it gets easy for users to stay online even if they are engaged with some other work.
The reports are a form of convenient information in Jira. Jira basically helps to gain a clear visibility about the reports. Not just this, but the reports also help the user in having a clear stats of the project for a complete lifecycle.
It is not possible for any kind of bugs or members to gain access for anything that is not required. Jira security is very high regarding the access management of the projects.
It doesn't require the copy of the user’s email anymore. This is only happening because of the Jira platform as it is creating new tasks or even the requests using Jira easily.
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In this article, we have discussed ServiceNow and Jira along with their features and the reasons why we should opt Jira over ServiceNow. ServiceNow is a platform that supports ITSM and helps in the automation of various common business processes. Whereas, Jira is an issue tracking facility used for deployment and the management of agile projects. It helps the users in prioritising, assigning, tracking, and reporting the issues such as software bugs and helps in ticketing these bugs. We have also listed the pros and cons for both hence the user can make an appropriate choice before choosing out of these two.
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Yes. It can be accessed using the Jira Software application.
Yes. It is possible to test an app using My Jira Software Application as it can be used as a testing tool also along with the project management software.
It basically supports the Agile methodology and a user can choose his board depending on the requirement using Jira Software.
Jira is an issue tracking facility used for deployment and the management of Agile projects. It helps the users in prioritising, assigning, tracking, and reporting the issues such as software bugs and helps in ticketing these bugs.
This is a desk where the users are able to file their issues and report the bugs. They can also contact the support and request for the required changes.