Servicenow Training - Learn Servicenow Admin & Developer Course

Enhance your skill with ServiceNow online training to become a expert in ServiceNow.

HKR Trainings offers ServiceNow training by the leading industry experts who have experience in working with real-time projects. Our professional experts assists you to master the ServiceNow concepts and clear ServiceNow Certified Implementation Specialist (CIS) certification.This ServiceNow certification training course will you learn the fundamentals of ServiceNow cloud computing, creating gauges, defining CSS properties, and creating applications, modules, sections, and workflows in the ServiceNow virtual classroom training. You will work on two real-time projects to gain realistic knowledge of the service catalogue, importing data into ServiceNow, workflow editor, workflow scripts, user administration, email notification, generating SLAs, and Schedules jobs during this online training. This will allow you to become a certified professional of ServiceNow. Get the industry-oriented ServiceNow online training course from the certified mentors by joining HKR. Read more

Trusted Professionals   Batch Starts On: 30th Jul

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Why should I learn ServiceNow?

Learning ServiceNow courses  will help to establish a great career growth a.....nd future scope as most IT companies rely on it for effective business operations. Read more

There is a high demand for certified professionals in the ServiceNow in the market. Read more

Moreover, as a certified and expert in technology, you can demand the right sala.....ry package when compared with non-certified peers. Read more

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Servicenow Course Overview

ServiceNow is a cloud-based management platform for IT services rising rapidly in the ITSM and IT Governance space. Corporations are adopting ServiceNow to create a single record system for enterprise IT, minimize operating costs for IT, and increase performance and effectiveness. ServiceNow is an outstanding framework for customized applications to be built as per the clients' business requirements. The business will adapt and integrate with the Now Platform to use ServiceNow ITSM, which simplifies the processes. Analytics of performance provide insights that promote action. For optimum productivity, ServiceNow service management also helps the business in removing redundant processes.

HKR trainings delivers the best industry-oriented ServiceNow training course that is in line with the certification exam. This ServiceNow certification training course provides you in-depth knowledge of the content required for learning ServiceNow which incorporates the concepts such as creating homepages, tables, forms, dictionaries, updating set, creating workflows, managing the service catalog, importing data in servicenow, user administration, notifying emails, scheduling jobs, etc. During the training period, you can get full support and real-time project assistance from experienced professionals. Enroll today at HKR for accepting the new challenges to make the best outcome out of our ServiceNow online training course.

Servicenow Course Content Download Curriculum

HKR trainings is a highly specialised institute for ServiceNow that delivers exceptional servicenow training with the help of certified professionals in the industry. Our servicenow training is designed to meet the needs of servicenow developers and administrators. It comes as no surprise that our corporate training is universally perceived as the best in the industry. We have delivered a large number of corporate ServiceNow trainings and are well-known for being one of the best.Let us now take a closer look at the various modules available through the servicenow platform.

  • Introduction to ITSM 
  • Incident Management
  • Problem Management and change management
  • Service Request Management
  • Configuration Management Database
  • SLA’s and OLA’s
  • Introduction to Tool
  • Current Competitors 
  • Releases
  • User Licenses 
  • Using Wiki and Community
  • Home Pages Customization 
  • Form and list Layouts 
  • Adding Users to Groups
  • Granting Roles to Users
  • Introducing Applications and Modules 
  • Tables and Modules Group Creation
  • Creating tickets and raising Requests 
  • Creating SLA’s
  • Performance Metrics
  • Perform core configuration tasks
  • Work with policies
    • User Interface (UI) policies
    • Data policies
    • UI actions
    • Business rules and client scripts
  • Adding users, groups and roles
  • Data Management
    • Manage data with tables
    • The configuration management database (CMDB)
    • Import sets
    • Update sets
  • Working with two key process applications
    • Knowledge Base Catalog
    • ServiceNow Service Catalog
  • Creating workflow activities and approvals 
  • Configuring alerts and notifications
  • View upgrade history and status
  • Control system access and data security
  • Create baseline performance metrics
  • Running reports
  • Configuring service level agreements (SLAs) 
  • Performing instance branding and customization
  • Integrate social IT elements and learn best practices

  • UI Policies, Notifications 
  • Dictionary Entries and Overrides Data Policies
  • List Control and Calculations
  • Exporting the Data from Service-Now
  • Update sets imports and Exports
  • Scheduling Jobs
  • Capture class work in Update Sets to understand their purpose and movement
  • Data access control within ServiceNow Contextual Security framework 
  • Define Reference Qualifiers for directing the right data to the right users at right time
  • Implement a Web Services API REST integration and learning possible data paths into ServiceNow
  • Coordinate service catalog elements
    • Including user criteria
    • Cart controls
    • Variables
  • Creating a Record Producer
  • Implementing new workflows to understand records generation
  • Defining and using a database view as a report source
  • Performance Best Practices
  • Security controls that apply to reporting
  • Set system controls that direct the right data to the right users at the right time
  • Business Rules
  • Client Scripts
  • UI Actions
  • Script Includes
    • Jelly Scripting
    • Determine when it is appropriate to script
    • Configure a ServiceNow instance for scripting
    • Script client side
    • Client Scripts
    • UI Policies
    • Script server side
    • Business Rules
    • GlideSystem
    • GlideRecord
    • Scheduled Jobs
    • Event Management
    • Workflow Scripts
    • Script Includes
    • Develop scripting best practices
  • Bar Charts
  • Pie Charts
  • List Reports
  • Pivot Tables
  • Using scripting in Reporting
  • Scheduling Reports
  • Making Gauges
  • Need For cloning and ways to implement it
  • Upgrading the instance for new Release
  • Web Services
    • Direct Web Services
    • Transform Map Web Services
  • Scripted Web Services
  • Email Integration: Inbound Actions
  • Event Registry
  • Creating and Triggering Events
  • Introduction to CMS
  • Creating Sites
  • Creating Pages
  • Creating Blocks using Scripting
  • Login Rules
  • Classes in CMDB
  • Mapping Configuration Item to Asset Records 
  • Loading the CI’s into Service-Now
  • Relating Configuration items
  • Loading Data of different Formats
  • Using Data Sources
  • Using Transform Maps and Transform scripts
  • Using Variables and Variable sets for creating Catalog Items
  • Creating Record Producers
  • Using Workflow for designing the flow
  • Creating Execution Plans
  • Writing Catalog Client Scripts and Catalog UI Policies
  • Creating Workflows on different tables
  • Approvals using workflows
  • Using Different Activities in workflows
  • Installing MID server on an instance
  • Testing the MID Server using another Logins
  • Importing Files by Using MID Server
  • Understanding Service Now 
  • Why and who can use Service Now?
  • Cloud computing concept in Service Now
  • Introduction to ITIL foundation
  • Navigation and users
  • Helpful portals
  • Releases
  • Overview of Incident Management
  • Incident management process
  • Continual service improvement to incident management
  • Overview of Change Management
  • Change management process
    • Raising
    • Planning
    • Authorize
  • Change management workflow and change task
  • Continual service improvement to change management
  • Overview of Problem Management
  • Problem management process 
    • Identify
    • Investigate
    • Resolve
  • Problem management workflow and problem task types
  • Continual Service improvement to problem management
  • Context menu
  • Introduction to CI and Asset 
  • Class and category CI 
  • Model and type of assets
  • CMDB Plug-in and CI Relationships
  • Overview of Knowledge Management
  • Knowledge Management Roles 
  • Application and Modules Using Knowledge
  • Creating Knowledge
  • Translating Knowledge 
  • Tracking and Reporting on Knowledge
  • Introduction to SLA,OLA and UPC
  • SLA Workflow 
  • Service Level Agreement
  • SDLC In Servicenow
  • My Profile
  • My tasks and approvals
  • Introduction to Service Catalog
  • Introduction to CI and Asset
  • Class and category CI
  • Model and type of assets
  • CMDB Plug-in and CI Relationships
We at HKR trainings provide the learners with practice Mock Interview Sessions and excellent Job Support at the end of the course.
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Servicenow Training Highlights 100% Money Back Guarantee

30 Hrs Instructor-Led Training

Learn on your own timeline

Master Your Craft

Real-world & Project Based Learning

Lifetime LMS & Faculty Access

24/7 online expert support

Access to an online community forum

Customised course creation

Servicenow Training Advantages

This Technology Offers Excellent Career Opportunities Worldwide.

Salaries Offered for Certified Professionals is Very High and More Number of People Started Learning this Course.

It has a Great Learning Scope

Streamlined Work Process Helps You Execute all Complex Tasks Easily.

Fast track your career growth with Servicenow Training Certification course.

Servicenow Online Training Objectives

Upon successful completion of ServiceNow training at HKR, you will learn the following things.

  • You can learn about the incident management process and service improvements.
  • Perform the main configuration tasks 
  • Work with the User Interface, actions and data policies, client scripts, and business rules 
  • Attach new users, classes, functions and 
  • Managing database and table, importing and updating sets 
  • Creating workflow, Understanding of configuration procedures.
  • Understanding the workflow of the ServiceNow platform
  • Learning the ServiceNow administration exercises
  • Know fundamental concepts of ITSM processes
  • Clear concept to succeed in getting the ServiceNow certification exam
  • Understanding of the fundamental user interface and navigation in the ServiceNow platform.
  • Comprehend the basic user interface, helpful portals, releases, and navigation in ServiceNow 
  • Generate and administer users, groups, and roles. 
  • Create tables, form layouts, fIelds, views
  • Get an in-detailed understanding of various types of dictionaries/fields.
  • Import data into ServiceNow tables.
  • Learn and implement basic configurations- Client scripts, UI policies, UI actions, Business Rules, ACLs and SLAsSetup application menus and modules
  • Create a dashboard and reports
  • Activate email notifications and events
  • Build service catalogs, order guides, record producers and workflows
  • Learn the knowledge, asset and configuration management
  • Move customizations from one model to another through update sets
  • Learn and understand about incident management process and service improvements.
  • Acquire and sign into a Personal Developer Instance (PDI).
  • Determine the elements of the ServiceNow user interface.
  • Open modules are practicing the Application Navigator.

The ServiceNow course benefits for the following list of professionals.

  • Software developers
  • IT professionals
  • Project, Program Managers
  • Who are aspiring to learn ServiceNow 
  • There are no special requirements to take up this course. The one who is interested in enhancing their career and critical skills in ServiceNow can attend the course.
  • Basic knowledge of IT technologies.

To start with the ServiceNow course, you need to check with the best institute that delivers the knowledge. Before proceeding to join any training, take suggestions from the experts who had already learned the course. We at HKR, with a team of industry experts, are ready to fulfil your dream career to achieve a job in desired companies.

Once you complete the entire course along with real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.

Our trainers are highly qualified and certified with many years of industry experience and technology background in ServiceNow.

Certification differentiates you from the non-certified peers and you can demand the best salary in the leading companies.

We, at HKR, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.

Interested in our Servicenow Training program ?

Servicenow Training Options

We follow four formats for ServiceNow Training for the flexibility of our students

Live Online Training

  • » Interact live with industrial experts.
  • » Flexible Schedule.
  • » Free Demo before Enroll.

1:1 Live Online Training

  • » Dedicated Trainer for you.
  • » 1:1 Total Online Training.
  • » Customizable Curriculum.


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Self-Paced E-Learning

  • » Get E-Learning Videos.
  • » Learn Whenever & Wherever.
  • » Lifetime free Upgrade.

Corporate Training

  • » Customized Training.
  • » Live Online/Classroom/Self-paced.
  • » 10+ years Industrial Expert Trainers.


Certifications play a vital role in showcasing your tech skills and also help to achieve your dream career. Moreover, it shows your talent to connect with real-time projects. Many companies are preferring the candidates with certifications and also provide substantial salary packages.

ServiceNow Certification:

Passing the ServiceNow System Certification Exam demonstrates ServiceNow System expertise. It certifies that an applicant has the qualifications and essential information required to handle the ServiceNow platform's design, implementation, and maintenance. Candidates who want to appear for the exam need to buy a voucher form ServiceNow.

We at HKR, help the candidates to achieve certifications through our industry-oriented training. Once, you're done with complete training along with real-time projects, and we provide the course completion certificate. It illustrates that you are proficient in the technology to handle real-time projects. HKR certification is well recognized across all top MNCs and helps you get into a job quickly.

HKR Trainings Certification

Interested in our Servicenow Training program ?

Servicenow projects

Every course we offer includes two real-time projects which provide you with real-time experience. The practical knowledge improves your domain expertise and helps you in clearing the certifications with ease.

Field service management is simplified by Service Now, which replaces spreadsheets, email, and other management resources with a single framework.

Create an interaction framework that works in tandem with current HR, talent and workforce management applications.

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Our Learners



100% doubt clarification sessions. Explained all the concepts with realistic examples. Covered all t.....he concepts in depth . Conduct mock interviews, provide practice interview questions. Thanks a lot. Read more



Good institute to have the servicenow training. Expert trainers delivered the lectures by covering a.....ll the concepts. Provides good support, practice tests etc They helped me to get the job very easily. Read more



If you want to enhance your professional career in the servicenow platform, then i suggest you to go..... for the HKR trainings. A great place to undergo the training under the guidance and assistance of experienced professionals. Read more

Servicenow Training Reviews


Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.

Yes, we don’t assure 100% placement assistance. We are tied up with some corporate companies so when they have a requirement we send your profiles to them.

Yes, we provide demo before starting any training in which you can clear all your doubts before starting training.

Our trainers are real time experts who are presently working on particular platform on which they are providing training.

You can call our customer care 24/7

Max of the students get satisfied with our training, if you are not then we provide a specialized training in return.

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