Servicenow Training

In this module, you will learn about the various ServiceNow user interface concepts, as follows:

• Explore the UI
• Application Navigator,
• Mobile Interface, Plugins, and Branding Options.
• Work with Lists, Filters, Forms, and Search Capabilities.

• Learn about how to configure user accounts, groups and roles.

• Discussing about the ServiceNow Data Structures such as Databases, Tables, and Records, Work with Import Sets and Transform Maps, then add Configuration Items (CIs) to the CMDB.

Learn to work with ServiceNow automation platform applications and functionalities such as

• Knowledge Management, 
• Service Catalog, 
• Workflows, 
• SLAs, and Reporting Tools.

• Work with UI Policies, Data Policies, UI Actions, Business Rules, and Client Scripts, Configure Application Security, Work with Events and Notifications.

• Creating Gauges
• Define CSS properties, UI Properties
• Change visibility of Homepage and banner.
• Adding Gauges on Homepages (Admin, ITIL & Self).
• Adding Report on Homepages.
• List Layout Changes of Homepages.

• Creating Application, module
• Creating table
• Personalizing form and table
• layoutCreating Section, View.
• Dictionary entries
• Dictionary overrides
• Reference qualifiers
• Related lists

• Creating an updated set
• Merge update set
• Retrieve
• Update set in another instance.
• Preview & Committing of update set.
• Importing & Exporting XML of Update set.

• Client Script
• Business Rule.
• AJAX Script.
• Script Include.
• UI Action & UI Policy.

• Workflow editor and workflow scripts
• Workflow Activities and workflow context
• Workflow stages, Transitions.

• Use of service catalog, back end execution
• Creating catalog item, record producer, order guide
• Create RITM and catalog task
• Attaching workflow to catalog items.
• Approval Configuration & SLA’s associations.
• Series & parallel catalog task creations.

• Data sources,
• XML import
• Transform maps,Scheduled data import
• Import setsTransform scripts
• Data load automation

• Creating groups
• Users and Departments
• Concept of delegation
• Customizing user profile
• Roles & group membership
• Fetch details of logged-in users.
• Templates
• Licensing management.
• Admin, ITIL & ESS user’s concept.
• Foundation data.

• Defining a Template.
• Define notification.
• Email logs.Introduction to SMTP and POP mail servers.
• Trigger email on the event.
• Email properties.

• SLA Definitions.
• SLA Properties.
• Attach SLA to tasks.
• Create a schedule and child schedule.
• OLA & Underpinning contract SLA’s.
• Association of Time zone & Schedule with SLA’s

• Introduction to scheduled jobs.
• Scheduled Job log.
• Scheduled reports.
• Create Read, Write and Create ACL on table and field level
• Debug ACLS.Write ACL Scripts.
• Concept of privileged system admin

• Creating site, page.
• Dynamic content block.
• Define Header, theme, style sheet.
• Creating UI page, UI macros.

• Introduction to web services.
• SOAP Messages.Inbound Configuration.
• Outbound Configurations.
• WSDL MID serverInbound & Outbound Response.
• Exception of Error handling.
• SOAP Envelope design.
• Personalize users.
• Debugging Business Rule.
• Debugging ACL.
• Background scripts.

• SSO & LDAP Integration
• SCCM Integration

Upon successful completion of ServiceNow training at HKR, you will learn the following things.

• You can learn about the incident management process and service improvements.
• Perform the main configuration tasks 
• Work with the User Interface, actions and data policies, client scripts, and business rules 
• Attach new users, classes, functions and 
• Managing database and table, importing and updating sets 
• Creating workflow, Understanding of configuration procedures.
• Understanding the workflow of the ServiceNow platform
• Learning the ServiceNow administration exercises
• Know fundamental concepts of ITSM processes
• Clear concept to succeed in getting the ServiceNow certification exam
• Understanding of the fundamental user interface and navigation in the ServiceNow platform.
• Comprehend the basic user interface, helpful portals, releases, and navigation in ServiceNow 
• Generate and administer users, groups, and roles. 
• Create tables, form layouts, fIelds, views
• Get an in-detailed understanding of various types of dictionaries/fields.
• Import data into ServiceNow tables.
• Learn and implement basic configurations- Client scripts, UI policies, UI actions, Business Rules, ACLs and SLAsSetup application menus and modules
• Create a dashboard and reports
• Activate email notifications and events
• Build service catalogs, order guides, record producers and workflows
• Learn the knowledge, asset and configuration management
• Move customizations from one model to another through update sets
• Learn and understand about incident management process and service improvements.
• Acquire and sign into a Personal Developer Instance (PDI).
• Determine the elements of the ServiceNow user interface.
• Open modules are practicing the Application Navigator.

The ServiceNow course benefits for the following list of professionals.

• Software developers
• IT professionals
• Project, Program Managers
• Who are aspiring to learn ServiceNow 

• There are no special requirements to take up this course. The one who is interested in enhancing their career and critical skills in ServiceNow can attend the course.
• Basic knowledge of IT technologies.

To start with the ServiceNow course, you need to check with the best institute that delivers the knowledge. Before proceeding to join any training, take suggestions from the experts who had already learned the course. We at HKR, with a team of industry experts, are ready to fulfil your dream career to achieve a job in desired companies.

Once you complete the entire course along with real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.

Our trainers are highly qualified and certified with many years of industry experience and technology background in ServiceNow.

Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies.

We, at HKR, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.