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ServiceNow Training Online

5 ( 776 Learners)

Become a master in ITSM skills by learning ServiceNow.

30+ Hrs

Hands On Training

Lifetime Access

Updated Content


Learning Paths

Industry Expert



Advanced Interactive

ServiceNow Training Overview

Get updated ITSM skills hands-on with our advanced ServiceNow Training. HKR offers the best cloud platform skills through expert trainers having 10+ years of domain expertise. Service Now is a leading cloud platform that aims to bring digital change to the business with automation. This course covers the key skills like ServiceNow basics, concepts of workflows, service catalogs, reports, tables, data import, policies, ACL, REST API, etc. We also provide live projects, assignments, etc., on ServiceNow to make you an expert on this platform. Also, learn with real-time scenarios from our experts across this course. So, enroll today in this online ServiceNow Course and become industry-ready.

ServiceNow Training Prerequisites

To apply for the ServiceNow Training, you need to either:

  • Any individuals with technical and non-technical backgrounds can start learning ServiceNow.
  • If you have basic programming language skills like JavaScript, XML, Java, etc., learning ServiceNow will be an added advantage.

ServiceNow Training Course Content

The curriculum of the ServiceNow Course is designed and curated with the help of industry experts and our team. It covers all the essential skills and concepts in-depth, including practical training that makes you an ITIL expert. Explore the various modules below:

  • ServiceNow Introduction. 03:29
  • ServiceNow UI Overview.
  • Application Navigator.
  • Branding (configuration UI16 and basic configuration).
  • List
  • Forms
  • Filters
  • Configure filters
  • Create and apply filters.
  • Creating the view
  • Configuring the list view and form view.
  • Plugin's introduction.
  • Creating Users
  • Groups
  • Roles
  • Adding users to the groups.
  • Adding users and groups to the role.
  • Adding users to the groups.
  • What is the assignment rule
  • and where can we use it?
  • Creating Assignment Rule.
  • Tables (row & column) creation.
  • OOO (out-of-the-box table available in SNOW) (Parent table concept).
  • Adding Data to the tables
  • Configuring the table
  • Overview of import set and transform map.
  • Import set example and transform map.
  • Configuration item Overview.
  • Knowledge management overview and creation.
  • Catalogs (service creations catalog) and its type (with variables)
  • Attaching Knowledge article to the catalog.
  • Record Producers and order Guides
  • Catalog workflow
  • Sla Definition and uses in Catalog or other tables.
  • Reports
  • Report creation in SNOW
  • Introduction to Update-Set and Its functionality and its uses and creations.
  • Importing and Exporting of Update Set XML
  • Introduction to Development (scripting Introduction)
  • Client-Side Introduction.
  • UI policy
  • Data Policy
  • Client Script. 1. Onload 2. OnSubmit 3. OnChange 4. OnCellEdit
  • Coding Introduction on Client-Side Scripting.
  • Client-Side Api used in Coding (GlideForm (g_form) g_userClass)
  • Server-Side Introduction
  • Business Rule
  • Types and Coding. 1. Before 2. After 3. Async 4. Display
  • Coding Queries and Examples
  • Server-Side Api's (Glide-System API).
  • 1. GlideRecord 2. Query-Conditions 3. Encoded Query 4. GlideDateTime ()
  • Coding Queries and Examples
  • Glide Ajax
  • Notifications
  • Create Notification(email)
  • Create Notification using Events
  • Dictionary Override
  • ACL Introduction
  • 1. Read—Read Access to the field level on the form
  • 2. Write—Write or Edit Access
  • 3. Create—Create the ACL
  • Schedule Job.
  • Doubt Clearing Session
  • REST and Soap API Intro
  • Table API
  • Example of Table API (using HTTP Methods)
  • POST
  • Get
  • Update etc.
  • Integration Via 3rd party tools like Postman
  • Via Postman (get and post) method Demonstration
  • Scripted rest API over-View.
  • Use of scripted REST API.
  • Using Scripted rest API (get method demonstrations)
  • Inbound and outbound email
  • Email properties
  • Mid-server/servers
  • Debugging of code over-view Intro
  • Summarizing the discussed points.

ServiceNow Course Projects

Project 1
Field Service Management Project

Field service management is simplified by Service Now, which replaces spreadsheets, email, and other management resources with a s.....ingle framework. Read more

Project 2
HR Service Management Project

Create an interaction framework that works in tandem with current HR, talent and workforce management applications.

Project 3
Ticket Cost And Effort Indication

In this project you would be creating an application that helps you in predicting the ticket costs and effort for serviceNow ITSM .....through Machine Learning. Read more

ServiceNow Online Training Options

  • Interactive sessions
  • Learn by doing
  • Instant doubt resolution
  • Expert's Guidance
  • Industry-ready skills
Batch Start Date Time
Weekday 22-Jul - 21-Aug 09:30 AM IST
Fast Track 26-Jul - 15-Aug 11:30 AM IST
Weekday 30-Jul - 29-Aug 01:30 PM IST


Pay installments with no cost EMI

  • Exclusive training
  • Flexible timing
  • Personalized curriculum
  • Hands-on sessions
  • Simplified Learning

Exclusive learning from industry experts


Pay installments with no cost EMI

  • Skill up easily
  • Learn in no hurry
  • Less expensive
  • Unlimited access
  • Convenient

Hone your skills from anywhere at anytime


Pay installments with no cost EMI

ServiceNow Training Corporate Training
Employee and Team Training Solutions

Top Companies Trust HKR Trainings

Employee and Team Training Solutions Employee and Team Training Solutions
Servicenow Course Online Reviews
Mobeen Shaikh

Mobeen Shaikh

ServiceNow Developer

I had an exceptional learning journey with HKR Trainings while pursuing the ServiceNow Training online. Engaging in instructor-led sessions, the trainer meticulously covered various ServiceNow modules and functionalities. Throughout the training, the support team remained responsive, and the trainer adeptly clarified all my queries, ensuring a comprehensive grasp of ServiceNow concepts.
Temeh Kingsley

Temeh Kingsley

Certified Scrum Master

The Servicenow Training provided by HKR Trainings proved immensely beneficial to me. The concepts were presented in a captivating and informative manner. Shortly after completing this course, I successfully navigated my Servicenow interviews with confidence. I wholeheartedly endorse HKR Trainings for anyone seeking Workday training.


Paid Media Specialist

It’s a great place for anyone who wants to learn ServiceNow. Through this training I was able to learn all the concepts that are needed for a ServiceNow developer and Admin roles. They have designed the best curriculum. I loved their teaching methodology. I thank HKR Trainings for offering me a great ServiceNow training.
ServiceNow Online Training Objectives

ServiceNow Training is an exclusive course designed with industry standards that provides in-depth skills in ITIL and ITSM. Expert trainers from the industry deliver it with strong domain knowledge and experience. It also covers hands-on practical skills with live scenarios.

  • Overview of the ServiceNow platform and its architecture.
  • Configure and customize the Now platform.
  • Creating users, groups, views, etc.
  • Understand UI policies, ACL, Scripting, Business Rules, APIs, etc.
  • Understand workflows, reports, service catalogs, etc.
  • Email notification & properties, update sets, and import sets.
  • Learn about Tables, Table APIs, Glide objects, etc.
  • Understand record producers, other guides, and more.
  • Gain hands-on expertise in the ServiceNow platform.
  • IT Professionals
  • Administrators
  • Software Developers
  • Any professional interested in learning ServiceNow skills can join.

Getting ServiceNow Certification will benefit you in many ways. It will validate your skills and help you stay ahead of the competition. Also, it will keep you separate from your peer learners and non-certified professionals.

  • ServiceNow Certified Application Developer
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist
  • Our expert faculty of ServiceNow will ensure that you learn and understand all the concepts from day one of the course.
  • We provide full support through our trainers so that you gain expertise in this platform’s usage.
  • We will assist you in creating an updated resume so you will feel confident to apply for various jobs. Also, it helps you prepare for interviews with various resources.
  • This way, you will get overall skills and be placed easily in top MNCs.

You can search for ServiceNow Courses in other cities also, like;

ServiceNow FAQ's

It is a leading cloud-based automation platform for digital transformation that automates complex manual tasks. Integrating it with other tools is easy and allows customers and users to handle various projects. 

You can talk to our support team executives regarding additional ServiceNow queries not addressed on this page. 

  • Many learners and professionals enrolled with us in different IT courses were satisfied with the training provided.
  • Our expert instructors provide real-time scenarios and hands-on skills on Service Now to learn.
  • You will also get access to various resources that help you clear certification exams easily.
  • We also support you in developing an updated resume that builds your confidence.
  • So, after getting these advanced skills, you will not feel dissatisfied with the ServiceNow Course provided.

We provide our learners of each course with a free demo session before they join. It helps them understand the training methods, faculty profile, and other aspects of training.

You will get a session recording for the class you missed during the training in ServiceNow. You can revise your skills and ask any questions the next day.

There are fundamental courses that are freely available, which you can explore by visiting the official website. Apart from them, paid courses are also available. 

You can easily learn ServiceNow as it is not tough to study. But if you possess basic skills in databases and related tables, learning this platform will be an added benefit.

It will take you around 25 to 30 hours to completely learn ServiceNow. Further, it depends on the mode of learning you choose with us. 

It is worth learning ServiceNow as it offers multiple career opportunities with advanced skills as a Developer, Specialist, Admin, etc. However, it depends on the level of understanding of the platform and working experience with it. 

There is no need to learn coding skills to execute simple ServiceNow Admin tasks. It is also a low-code platform.

ServiceNow offers good career options like ServiceNow Developer to explore after acquiring skills.

  • Self-paced
  • 1:1
  • Instructor-led
  • Corporate Training

The following fixed cost of this training includes:

  • Self-paced learning: Rs. 9,000/- only.
  • 1:1 Training: Rs. 49,000/- only.
  • Contact our support team for live online batches.
  • For CSA, CAD, and CAS certifications - USD 300$
  • For CIS Certification - USD 450$

A skilled and certified ServiceNow Admin in India earns a decent salary of Rs. 5LPA on average. A fresher in this field with experience between 1 and 7 years earns between Rs. 2.5 LPA to Rs. 9LPA on average. In the USA, a ServiceNow Admin earns up to USD 78K and up to USD 116K annually.

The average hourly rate of a ServiceNow Admin stands between USD 30 and USD 53 per hour.

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