Last updated on Jan 24, 2024
With an LDAP integration, your instance can use your existing LDAP server as the primary source of user data. Administrators integrate with a Lightweight Directory Access Protocol (LDAP) directory to automate administrative tasks such as creating users and assigning them roles. An LDAP integration enables the system to use your existing LDAP server as the primary storage location.The system can use your existing LDAP server as the primary source of user data with an LDAP integration. An LDAP integration is typically included as part of a single sign-on implementation.
The LDAP service account credentials are used by the integration to retrieve the user distinguished name (DN) from the LDAP server. Given the user's DN, the integration rebinds with LDAP using the user's DN and password. The password entered by the user is completely contained within the HTTPS session. LDAP passwords are never saved by the integration.The integration makes use of a read-only connection, which never writes to the LDAP directory. The integration only queries for data and then updates its internal database as needed.
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The following are the prerequisites for LDAP integration. They are:
However secured connection can be achieved in two ways namely:
Integration with LDAP servers allows for the quick and easy import of user records from an existing LDAP database into ServiceNow. Configuration flags are present to help either create OR ignore/skip the incoming LDAP records to be processed in order to avoid data inconsistencies. By specifying LDAP attributes, one can also limit the data that the integration imports. If no attributes are specified, all objects are regarded for import under process.
When users attempt to log in in an LDAP-integrated ServiceNow environment, their credentials are sent to all defined LDAP servers. After processing the credentials, the LDAP server sends a response with the authorization status, granting access to the ServiceNow application.
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The following are the steps required to establish LDAP integration. They are:
By default, an SSL-encrypted LDAP integration (LDAPS) communicates over TCP on port 636. This communication channel necessitates the use of a certificate. To obtain and upload the certificate, proceed to Step 2. An IPSEC tunnel is used to communicate with a VPN connection. On their local network, one must purchase or create an IPSEC tunnel. In this section, we will go over LDAP Integration with a PEM certificate. The customer can obtain a PEM certificate, which is a type of X.509 certificate.
If it has not already been completed as part of the ServiceNow Go-Live activities checklist, an administrator can:
You need to fill all the required fields such as:
To add a new LDAP server record to ServiceNow, follow these steps:
You need to fill all the required fields such as:
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What organizational units the integration can see is determined by the LDAP login credentials. Servers that allow anonymous login generally restrict the organizational unit (OU) data that anonymous connections can access.
For Microsoft Active Directory (AD) server, format can be:
For any other, the username should be provided as the full distinguished name:
Every time a user opens the LDAP Server form, ServiceNow automatically establishes a test connection.If there are any problems connecting to the LDAP server, error messages appear on the form.
An OU definition specifies the LDAP source directories that the integration can access. Locations, people, and user groups are all included in OU definitions. Every LDAP server definition includes two OU definitions: one for importing groups and the other for users.
Fill all the required fields as described below.
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Each LDAP OU definition has its own list of data sources associated with it.
To create a new data source, follow these steps:
Fill all the required fields as described below:
The Data Transform map is the vehicle for moving data from the import set table to the target table, which in this case is the User or Group table. Standard import sets and transform maps are used in the LDAP integration.We use scripting to add the company to the LDAP configuration. We specify the company for which LDAP configuration has been completed using a script. Scripts can also update reference fields such as Manager.
A scheduled import is a feature of the import set that enables administrators to import LDAP data on a regular basis. There are two LDAP integration sample scheduled imports by default:
The above imports need to be activated when required.
After you've created an LDAP transform map, refresh it to ensure it's still working as it should.
Thus you need to follow the above stated steps to establish LDAP integration successfully.
The following are the list of features of LDAP integration. They are:
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