A platform which is based on cloud, and That was mainly designed for workflow and automation processes as per the ITIL principles. Basically, it is highly customisable and it may be used for other purposes. It is an American based company and was established in 2004 by Fred Luddy. Servicenow has a unique way for naming its versions. Servicenow provides the versions based on the major cities of the world. Servicenow latest version of ServiceNow is Orlando. In this article we are going to discuss the topics related to servicenow certification and the important details of the certification.
Service now is a tool which provides software as a service, to technical management support. The organizations, which are specialized in IT service management, IT operations management and IT business management that allow customers to manage products, teams and customer interactions by using various apps and tools. It integrates with other tools easily, and customers can perform tasks from within the interface, and also provides app store from third parties. Its products offer a service model which is based on what is helpful for users to identify the root cause of issues they encounter and correct issues with self-service. It offers technical management which supports large IT operations, with a focus on ITSM and helpdesk. The three paths of its certifications help you to validate your skills with the rising IT platform. Which is very helpful for maintaining and managing IT infrastructure.
Servicenow is providing certification programs, it is continuing the domination of the ITSM space and having spent the last nine months networking within its ecosystem. It seems to keep surfacing in certifications, with a level of uncertainty around certifications. It offers three certifications for customers, who work with use of servicenow products. We can earn product specific certifications through courses offered on different paths. Before registering for the certification exam we need to complete the required training paths and courses. Which are offered through certified instructors in various formats both in person and classes available which depends on circumstances.
Its flexibility has massively increased its accessibility of servicenow for a large number of people, third party courses are available through servicenow training providers. It includes vouchers along with materials which are used for exams, courses are created to let you tailor certification paths to your career goals. It increases potentiality and each path provides individual courses and certifications which fall under learning paths that give you choice to choose specific products which align with your career.
Servicenow is providing three types of certifications, let us discuss them briefly.
1. Certified systems administrator: It is good for testing our ability of managing, configuring and implementing the servicenow platform. Administrator certification is the one for you that lays the foundation for everything you need to know about it before continuing other certification paths. On part of increasing accessibility, this certification is entry level. There are few prerequisites, but it recommends that we have experience with ServiceNow products.
Specific learnings: It covers five specific learnings that each account for the percentage of the exam. It includes
2. Certified implementation specialist It is a part of implementer path which includes six specialized certifications, that each path requires its own set of training and courses to earn the product specific certifications. It includes mapping, financial management, HR, service management, security, vulnerable response and customer service management.
Types of questions: The certified implementation specialist exam include
Specific learnings: This covers five learning domains for each account for a certain percentage of the exam. It includes
3. Certified application developer: This certification covers your ability of designing applications, which includes the user interface, using business and database logic. For success in this exam, we are able to write, test, and server-side scripts, implement applications security, manage applications and automate applications by multiple products.
Specific learnings: Certified application developer exams focus on six specific learning domains that each account for a certain percentage. It includes
This certification is for service now customers, partners, sales engineers, servicenow employees and others interested in becoming certified. This program includes CMS, HR, ITBM, ITOM, ITSM, securities operations, software assets management, and all products. It needs at least six months of experience with servicenow and system management with the database. For CSI certification you need to have administrator certification, ITIL foundation certification, experience with service now deployment projects, It needs 90 minutes to complete the exam.
Servicenow certification is very easy to train and customer on how to input a ticket, it has the ability to export reports to an excel file for analysis. Very easy to access reporting which we need to see to help to run my team better. It provides an end to end ITSM solution with a lot of added value in the market. It also supports the integration of auto CAD. It is very helpful to manage weak projects, it is serving as Saas and Paas, it is very flexible. It is a great way to keep control of any and also all changes for productive systems.