SALESFORCE VS SERVICENOW

Pricing Structure

Most of the organizations would think a lot while adopting a CRM because of the cost. High and low cost matters for an organization. The subscription cost for the ServiceNow and Salesforce CRM platforms differs from each other. The Salesforce subscription costs around $75 per month while the ServiceNow platform costs around $100 per month which is relatively higher than Salesforce. Both Salesforce and ServiceNow have different subscription models. Salesforce models include Lightning Professional, Lightning Enterprise, Lightning Performance.

As a part of the comparison, ServiceNow and its models are costlier than Salesforce. However, ServiceNow also includes some discounts based on the available model and associations.

Support and Pageloads

Salesforce is developed and implemented with the best page loading time allowing the apps to create and load quickly within 2 minutes of time. Concerning the support feature, there is no support for free trial basis users. In order to receive the support from the team experts, you will need to have a subscription to Tier 3 to get an appropriate and immediate response. Page Loading and support don't seem to be an issue with ServiceNow too. They seem to be the same based on the research and analysis done by the researchers. With respect to the Support management of an organization, Salesforce is found to be more efficient and strong in the company with a user-friendly environment.

Features of ServiceNow

• Scripting: ServiceNow makes use of the different tests that are a reflection of the user activities by initializing a form, authentication of the field values, submitting a form, etc by scripting. ServiceNow uses Javascript responsible for establishing extra server-side scripting which helps in achieving the complex operations or functionalities.
  
• Programmed testing: ServiceNow includes the feature of programmed testing allowing the users to track the requests and refute the risk by making use of the computerized authentication trials. This feature also helps in eliminating the facility of distinct test files or the requirement to execute the rollbacks for maximum time.
  
• No Integration: ServiceNow is a single, solitary, integral tool that is a collection of multiple platforms together. It does not require any integration into any other tools and also supports mobile and browser versions allowing the users to be more flexible when they work on it.

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It’s important to know the features of Salesforce to make the right decision for the organization. A few of the features of Salesforce are listed below. I hope this will draw an idea for a better understanding of Salesforce.

• Occasion Management: Salesforce is developed and implemented with the feature that helps in the management of the particulars of the product from time to time basis and the citation involved in the agreement. In simpler terms, it provides the particulars of the transactions and their functionalities like recognizing, processing, and concluding a transaction.
  
• Partner Management: Salesforce is responsible for structuring and organizing the associates with the communities to establish connectivity with the channel associates.
  
• Performance Management: Salesforce helps in improving the presentation activities in the sales crew. Salesforce helps in delivering the metric-based aim settings.
  
• Collaboration in Sales: Salesforce provides its support in collaborating in sales as well by involving in the closing of the contracts based on the client issues, requests, queries, and the response for finding the authorities. It is helpful as it brings the clients and the Sales team together to deal and make it work at the right time.
  
• Lead Management: Salesforce helps in tracking the progress of the leads which is a tedious task these days. But Salesforce is flexible and helps in the enhancement across all the channels. 

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Every tool, CRM, platforms that provide solutions to the business requirements will have their advantages and disadvantages as there will be a point where enhancements are required based on the daily structural changes. Let us have a quick review of the pros of Salesforce and ServiceNow.

• Salesforce is found to be the best for the organizations that are large-based, including multiple departments. It helps in bringing all the teams together to work without switching to different tools as a single point of reach to share the intelligent and precise information to the customers, users, clients on a real-time basis. ServiceNow is the best CRM tool that suits the organizations that handle sensitive information suitable for ticketing and prioritization queues.
• Salesforce is helpful and responsible in allowing the users to create the dashboards, customizations as and when required, reports based on the customer needs and requirements. Salesforce is easy to use in terms of data access and data inputting which is a plus for this CRM. With respect to ServiceNow, ServiceNow uses the PaaS model and is leveraged with Javascript programming, being the popular programming language.ServiceNow is the best suitable for app building and customizations.
  Now that you are aware of the pros of Salesforce and ServiceNow, let us know about the cons, or limitations of them as well. I would rather call them as enhancements rather than cons because they might turn into pros in the near future.
• With all the pros in Salesforce, there is one limitation in Salesforce that does not help us in identifying the owner. It is difficult to identify in Salesforce which is left as an enhancement to be done.
• ServiceNow is really hard to upgrade in certain situations.The pricing is high for ServiceNow and it can be narrowed down and is less transparent. ServiceNow is not easily usable, hampering the deployments and lacks multi-structured features which are one more enhancement that can be added in the upcoming versions.

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Conclusion

Salesforce can be used or preferred mostly by all types of organizations and can be used on any kind of platform like android, web-based, iPhone platforms. ServiceNow is not that flexible with iPhone and Android but it is found to be a good choice for windows platform users. However, choosing the CRM is purely based on the organization and the service you provide to your customers. I hope you all have got an idea of Salesforce and ServiceNow along with the differences. This would help your analysis better in choosing the right CRM solution for your business. There is no winner or loser between the CRM platforms, however, they have their functionality and are chosen based on the business requirements and needs.

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