ServiceNow Master Program

• Assignment operators
• Comparison operators
• Arithmetic operators
• Bitwise operators
• Logical operators
• String operators
• Conditional (ternary) operator

• if
• if..else
• if..elseif
• switch

• for statement
• do..while statement
• while statement
• break statement
• ontinue statement
• for..in statement
• for..of statement

• Define functions
• Parameters
• Scope
• Function invocation
• Closures

• Try..catch
• Types of Errors

• Let and const

• List.
• Forms.
• Filters.
• Configure filters.
• Create and apply filter.
• Creating the view (default to custom view).
• Configuring the list view and form view.
• Plugins introduction.

• Creating Users, groups.
• Role.
• Adding users to the groups.
• Adding users and groups to role.
• Adding users to the groups.
• What is assignment rule and where we can use it?

• Creating Assignment Rule.
• Tables (row & column) creation.
• OOO (out of the box table available in SNOW) (Parent table concept).
• Adding Data to the tables (data is nothing but records).
• Configuring the table (form layout configuration).

• Overview of import set and transform map.
• Import set example and transform map.
• Over-view of configuration item. (CMDB—only overview this is part of ITOM)
• Knowledge management overview and creation.
• Catalogs (service creations catalog) and its type (with variables)
• Attaching Knowledge article to the catalog

• Knowledge management overview and creation.
• Catalogs (service creations catalog) and its type (with variables)
• Attaching Knowledge article to the catalog.
• Record Producers and order Guides(is not needed as no longer supported).

• Catalog workflow (Creation of workflow).
• Sla Definition and uses in Catalog or other tables.
• Reports
• Report creation in SNOW (we will not study Gauges as they are no longer supported).

• Introduction to Update-Set and Its functionality and its uses and creations.
• Importing and Exporting of Update Set XML
• Introduction to Development (scripting Introduction)
• Client-Side Introduction.

• UI policy
• Data Policy
• Client Script
• 1. Onload
  2. OnSubmit
  3. OnChange
  4. OnCellEdit
• Client Script
• Client-Side Api used in Coding (GlideForm (g_form) , g_userClass)

• Server-Side Api’s (Glide-System API)
• • 1. GlideRecord
  • 2. Query-Conditions
  • 3. Encoded Query
  • 4. GlideDateTime ()
• Coding Queries and Examples

• Glide Ajax (Extension of Script Include)// Important**
• Notifications
• Create Notification(email)
• Create Notification using Events
• Dictionary Override

• ACL Introduction
• • Read — Read Access to the field level on the form
  • Write — Write or Edit Access
  • Create — Create the ACL
• Schedule Job.

• Doubt Clearing Session(30 min)
• REST and Soap API Intro
• Table API

• Example of Table API(using HTTP Methods
• POST, Get, Update etc
• Integration Via 3rd party tool like postman
• Via post man(get and post )method Demostration

• Scripted rest API over-View.
• Use of scripted rest api.
• Using Scripted rest API (get method demostrationS)

• Inbound and outbound email
• Email properties
• Mid-server/servers
• Debugging of code over-view Intro

• Exercise: Prepare Instance for Client-Side Scripting
• Introduction to Client-side Scripting
• Client Script Types
• Creating Client Scripts
• The Script Field
• Exercise: Test Client Script Types
• The Glide Form(g_form) Class

Cont..

• The Glide User(g_user) Class
• Exercise: Create Client Scripts
• UI Policies
• UI Policy Actions
• UI Policy Scripts
• Exercise: Create UI Policies
• Client Scripts vs. UI Policies
• Client-side Scripting Module Recap

• Introduction to Server-side Scripting
• Business Rules
• Controlling when Business Rules Run
• Business Rule Actions
• Business Rule Scripts

Cont..

• Server-side APIs
• GlideSystem
• GlideRecord
• GlideDateTime
• Exercise: Create a Business Rule
• Script Includes

• On-Demand Script Include
• Exercise: On-Demand Script Include
• Extend a Script Include
• Extending GlideAjax(how to use it in the client Script)
• Exercise: Extend GlideAjax
• Server-side Scripting Module Recap

• Business service discovery using apache and MYSQL
• Create connections between two different services in service maps
• Understand the event management module in Service Mapping.
• Check the BSM and dependency maps with tickets
• Understand the Overall approval and real time process to work on Service maps in an organization

• Event Rules and Alert Rules
• Alert Correlation Engine
• Using workflows and flow designers for alert remediation

• CMDB Structure and CI class manager
• Asset Management with respect to CMDB
• CI tracking strategies and CMDB management.

• Flow designer understanding
• Workflows understanding

HKR Trainings provides ServiceNow Interview Questions, ServiceNow Tutorial and sample Resumes for clear understanding.

• 1. Use Cases
• 2. Implementation team
• 3. Implementation Checklist
• 4. Groups and Roles
• LAB : Automate control owner group membership

• 1. Entity Scoping
• 2. Entity Type Approach
• 3. Entity Class Approach
• 4. GRC Entities Architecture
• LAB :
• 1) Practice scoping an organisation
• 2) Entity Class and Dependency management

• 1. Policy and Compliance Record Lifecycles
• 2. Policy and Compliance Architecture
• 3. Common Configuration and Customizations
• LAB : Create policy acknowledgement campaign

• 1. Risk Record Life cycles
• 2. Risk Architecture
• 3. Original Risk Assessment and Risk Scoring
• 4. Advanced Risk Assessment and Risk scoring
• 5. Common Configuration and Customizations
• LAB :
• 1) Import risk statement with import template
• 2) Create and process an advanced risk assessment
• 3) Monitoring key risk indicators

Setup your HR Team's groups, roles and tier escalation definitions to enable where HR cases get delivered in the HR application, rules of escalations and define role assignments.

• Setup groups and manage who is in them, and what skills assignments can be handled by group
• Setup HR roles to control access to functions in the HR application
• Setup group's roles
• Setup individual user's roles
• Setup client role rules for non HR team users to be able to access HR Services
• Setup HR tier escalation rules
• HR Group
• HR Roles
• HR Group Has Roles
• HR User Has Roles
• HR Client Role Rules
• HR Tier Escalation Rules

Setup your Company's departments, locations, positions and skills to use within HR application and generally to be set in a User's profile.

• Setup departments for user's profiles
• Setup locations for offices, and user's profiles
• Setup positions for user's profiles
• Setup skills for user's profiles in order to route specific HR cases to the correct
• group or individual
• Departments
• Department Import
• Locations
• Positions
• Skills

Setup your HR Notifications, email and Chat settings

• Setup HR chat queue so that users can communicate to HR staff via chat
• Setup email notifications to define who, receives what content when process
• related changes occur
• Setup email templates used in notifications
• Setup email scripts used by templates
• HR Chat Queue
• HR Notifications
• HR Emails

Setup your applications with components that define the operation and available data groupings:

• Setup Criteria to define groups of users based on conditions, allows for pre defined group actions
• Setup Document Templates to define text and formats that can be used for HR application functions like signed documents and employee verification letters
• Setup External Links to manage URL based content available to users
• Setup Properties that adjust runtime behavior of the HR application
• Setup Relationships between users
• Setup Surveys to define who receives and what type of information is captured from users during case management

HR Criteria

• HR Document Template
• HR Properties
• HR Relationships
• HR Surveys

Knowledge Management helps capture and share the ideas, experience, and information that your users collectively possess. Effective use of Knowledge Management improves efficiency, quality of service, and customer satisfaction. Complete the activities in this category to configure your organization's knowledge management process. Setup your Knowledge bases and articles

• Setup your Knowledge bases to add in HR Content
• Setup your Knowledge articles that serve as your HR Content
• Setup your knowledge articles as an import to pull in a library of content into articles

HR Knowledge Mgmt

HR Knowledge Bases

• HR Knowledge Articles
• Import Knowledge Articles

Service catalog helps to present the services that your organization offers to employees. Complete the activities in this category to structure and build the services that the employees can request through the service catalog

Setup service catalog categories to help categorize the HR cases and requests

• Setup service catalog items that collect information from users of your application
• Setup links between service catalog items and knowledge articles and attachment forms displayed in the service portal
• >HR Service Catalog Categories
• HR Service Catalog Items
• HR Catalog to KB Link

• Setup HR service definition, including links to Service Catalog Record Producers, templates, case options, fulfillment instructions, etc.
• Setup Service Options that defined case creation behavior options for use in this service
• Setup Topic Detail for classifying this service
• Setup Topic Category for classifying this service
• Setup Service Templates for what fields will get pre-filled for a service during case creation
• HR Service
• HR Service Options
• HR Topic Detail
• HR Topic Category
• HR Template

HR Service Definitions tables that contain data used by the HR Services. Use these management links to

• Setup Benefit Providers used by your company
• Setup Benefit Types used by your company
• Setup Disciplinary Issue Types used by your company
• Setup Disciplinary Warning Types used by your company
• Setup Operational Report Frequency values used by your company
• Setup Operation Report Types used by your company
• Benefit Provider List
• Benefit Types
• Disciplinary Issue Types
• Disciplinary Warning Types
• Operational Report Frequency
• Operation Report Types

HR Lifecycle Events tables contains data used by the HR Lifecycle Events plugin. Use these management links to:

• Manage Lifecycle Event Activity Configuration
• Manage Lifecycle Event Types
• Manage Lifecycle Event Activity Sets
• Manage Lifecycle Event Activities
• Manage Lifecycle Event Owner Groups
• Manage Lifecycle Event Roles
• Lifecycle Event Activity Configuration
• Lifecycle Event Types
• Lifecycle Event Activity Sets
• Lifecycle Event Activities
• Lifecycle Event Owner Groups
• Lifecycle Event Roles

HR Services are a collection of user selectable Service Catalog items, but they contain behavior options, categorizations, prefill templates for HR case management and other attributes. Use these management links to: Setup service catalog categories to help categorize the HR cases and requests

• Create and manage waterfall projects

• Create and manage agile projects

• Test Management 2.0 integration with Project portfolio management

Objectives:

• Define an agile group
• Assign a group to a project
• Create stories
• Plan sprintsTrack progress

Objectives:

• Demand management key terms
• Planning for Demand management
• Demand management process flow
• Demand workbench
• Demand workbench bubble chart
• Demand workbench list view

Use Demand management       

1.  Submit an idea from self-service or service catalog
2. Assess demands
3. Demand tasks
4. Actual cost and effort calculation for a demand and demand task
5. Create a demandView demands
6. Add details to demands
7. RIDAC(Risk, Issue, Decision, Action, and Request changes)Record entries for a demand
8. Reset a demand to draft state
9. Delete demands
10. Move and resize a demand
11. Stage fields
12. Composite fields

Set up Demand management

1. Plan for Demand management
2. Populate the stakeholder registry
3. View an assessment metric category
4. Configure a widget for the financial metrics of a demand
5. Configure demand workbench