ServiceNow Master Program

• Assignment operators
• Comparison operators
• Arithmetic operators
• Bitwise operators
• Logical operators
• String operators
• Conditional (ternary) operator

• if
• if..else
• if..elseif
• switch

• for statement
• do..while statement
• while statement
• break statement
• ontinue statement
• for..in statement
• for..of statement

• Define functions
• Parameters
• Scope
• Function invocation
• Closures

• Try..catch
• Types of Errors

• Let and const

• List.
• Forms.
• Filters.
• Configure filters.
• Create and apply filter.
• Creating the view (default to custom view).
• Configuring the list view and form view.
• Plugins introduction.

• Creating Users, groups.
• Role.
• Adding users to the groups.
• Adding users and groups to role.
• Adding users to the groups.
• What is assignment rule and where we can use it?.

• Creating Assignment Rule.
• Tables (row & column) creation.
• OOO (out of the box table available in SNOW) (Parent table concept).
• Adding Data to the tables (data is nothing but records).
• Configuring the table (form layout configuration).

• Overview of import set and transform map.
• Import set example and transform map.
• Over-view of configuration item. (CMDB—only overview this is part of ITOM)
• Knowledge management overview and creation.
• Catalogs (service creations catalog) and its type (with variables)
• Attaching Knowledge article to the catalog

• Knowledge management overview and creation.
• Catalogs (service creations catalog) and its type (with variables)
• Attaching Knowledge article to the catalog.
• Record Producers and order Guides(is not needed as no longer supported).

• Catalog workflow (Creation of workflow).
• Sla Definition and uses in Catalog or other tables.
• Reports
• Report creation in SNOW (we will not study Gauges as they are no longer supported).

• Introduction to Update-Set and Its functionality and its uses and creations.
• Importing and Exporting of Update Set XML
• Introduction to Development (scripting Introduction)
• Client-Side Introduction.

• UI policy
• Data Policy
• Client Script
• 1. Onload
  2. OnSubmit
  3. OnChange
  4. OnCellEdit
• Client Script
• Client-Side Api used in Coding (GlideForm (g_form) , g_userclass)

• Server-Side Api’s (Glide-System API)
• • 1. GlideRecord
  • 2. Query-Conditions
  • 3. Encoded Query
  • 4. GlideDateTime ()
• Coding Queries and Examples

• Glide Ajax (Extension of Script Include)// Important**
• Notifications
• Create Notification(email)
• Create Notification using Events
• Dictionary Override

• ACL Introduction
• • Read — Read Access to the field level on the form
  • Write — Write or Edit Access
  • Create — Create the ACL
• Schedule Job.

• Doubt Clearing Session(30 min)
• REST and Soap API Intro
• Table API

• Example of Table API(using HTTP Methods
• POST, Get, Update etc
• Integration Via 3rd party tool like postman
• Via post man(get and post )method Demostration

• Scripted rest API over-View.
• Use of scripted rest api.
• Using Scripted rest API (get method demostrationS)

• Inbound and outbound email
• Email properties
• Mid-server/servers
• Debugging of code over-view Intro

• Exercise: Prepare Instance for Client-Side Scripting
• Introduction to Client-side Scripting
• Client Script Types
• Creating Client Scripts
• The Script Field
• Exercise: Test Client Script Types
• The Glide Form(g_form) class

Cont..

• The Glide User(g_user) class
• Exercise: Create Client Scripts
• UI Policies
• UI Policy Actions
• UI Policy Scripts
• Exercise: Create UI Policies
• Client Scripts vs. UI Policies
• Client-side Scripting Module Recap

• Introduction to Server-side Scripting
• Business Rules
• Controlling when Business Rules Run
• Business Rule Actions
• Business Rule Scripts

Cont..

• Server-side APIs
• GlideSystem
• GlideRecord
• GlideDateTime
• Exercise: Create a Business Rule
• Script Includes

• On-Demand Script Include
• Exercise: On-Demand Script Include
• Extend a Script Include
• Extending GlideAjax(how to use it in the client Script)
• Exercise: Extend GlideAjax
• Server-side Scripting Module Recap

• Business service discovery using apache and MYSQL
• Create connections between two different services in service maps
• Understand the event management module in Service Mapping.
• Check the BSM and dependency maps with tickets
• Understand the Overall approval and real time process to work on Service maps in an organization

• Event Rules and Alert Rules
• Alert Correlation Engine
• Using workflows and flow designers for alert remediation

• CMDB Structure and CI class manager
• Asset Management with respect to CMDB
• CI tracking strategies and CMDB management.

• Flow designer understanding
• Workflows understanding

HKR Trainings provides ServiceNow Interview Questions, ServiceNow Tutorial and sample Resumes for clear understanding.

• 1. Use Cases
• 2. Implementation team
• 3. Implementation Checklist
• 4. Groups and Roles
• LAB : Automate control owner group membership

• 1. Entity Scoping
• 2. Entity Type Approach
• 3. Entity class Approach
• 4. GRC Entities Architecture
• LAB :
• 1) Practice scoping an organisation
• 2) Entity class and Dependency management

• 1. Policy and Compliance Record Lifecycles
• 2. Policy and Compliance Architecture
• 3. Common Configuration and Customizations
• LAB : Create policy acknowledgement campaign

• 1. Risk Record Life cycles
• 2. Risk Architecture
• 3. Original Risk Assessment and Risk Scoring
• 4. Advanced Risk Assessment and Risk scoring
• 5. Common Configuration and Customizations
• LAB :
• 1) Import risk statement with import template
• 2) Create and process an advanced risk assessment
• 3) Monitoring key risk indicators