Ans: The service help desk is a kind of technical support provided by organizations to help the users related to any queries. This is considered as a single point contact, the user may contact them online or offline.
Ans: There are four different types of help desk available to help the users.
Ans: The below are a few important self-management skills for service help desk analyst such as;
Ans: To process your work quickly and in a better way, computer skills are very important these days. By using Computers not only help you to work easily this will save you time and energy. To keep upgrade your help desk service, you need to use the internet, online books, research journals, and any other educational resources.
Ans: Having IT and Computer skills would be an added advantage for any Help desk service associate, and even the many organizations provide the software to minimize the workload and this software may help you to communicate with the customer effectively.
Ans: First and foremost you need to check the cable connection and electricity supply first, and if you find no problem with them, finally you should report the problem to the IT department of the company.
Ans: The process is as follows;
Ans: Microsoft office is one of the windows products available on a subscription-based service. This can be accessed through the internet and one advantage is that it does not use the space on your personal computer if you are not stored there. You can also run the SaaS applications in the cloud service and this doesn’t make them a cloud application.
Ans: This question always tests your level of patience. One thing you should remember is that, try to maintain positivity and try to take your criticism without losing your temper or anger.
Ans: There are three fundamental abilities required for an ideal help desk person they are;
Ans: The following are the major differences between helpdesk and service desk;
|Help desk software||Service desk software|
|Help desks are user-centric||Service desks are business-centric|
|Help desks are point solutions||Service desks are integrated solutions|
|The help desk is reactive in nature||Service desks are more proactive|
|Help desks are for end-users||Service desks are for both technicians and end-users|
Ans: The below are the few new help desk techniques will be very helpful to improve the services;
Ans: This is a fairly common question that arises during the interview. If you are an experienced professional in help desk professionals, this question is mainly intended to test your patience, your tolerance skills, and most importantly you should have the ability to keep your cool in stressful and demanding situations.
Ans: The important factors will follow such as;
Ans: While speaking about the experience that is related to your position, explain to the interviewer about your responsibilities that you were involved in previously. And also explain to them what are all additional skills you have such as managing calls and using any type of software. If you are a fresher, don’t worry you can tell them you are a fresher without any experience.
Ans: This questioned is asked you to check whether you are capable of working under different circumstances and with different kinds of people. As a help desk service professional, you need to work constantly with different people from various departments. And also you should maintain patience and work efficiently teamwork is very important.
Ans: Based on the work priority, you should schedule your work and assignment accordingly.
Ans: In this situation, you should follow the below steps;
Ans: In this case, the help desk associate’s main responsibility is to give a satisfactory solution to their customers, and if the customer is not yet solved, follow up the needs to be taken till their problem is not solved.
Ans: Solving problems face to face is completely different than handing them over the phone. To impress your interviewer you have to explain to them what are all the ability you have to solve the problems. You can also put an example of any previous incident where you have solved the customer issues on phone easily.
Ans: Here you need to use the defrag option to speed up the hardware drive and computers’ overall performance by optimizing the hard drives on windows.
Ans: The blue screen of death will display the stoop or fatal error message which indicates the windows have become unstable and stops immediately.
Ans: The network protocol which we are using here is that TCP/IP (transmission control protocol/ Internet protocol).
Ans: As a help desk analyst, I will take the following steps to remove the malware;
Ans: You can troubleshoot any DNS problem with the help of the nslooKp-query internet server interactively.
Ans: Here users can view any information about system events and application errors on windows with the help of Event viewer.
Ans: This is one more important question asked by the interviewer; here they test your man-management and inter-personal skills. Helpdesk staffs frequently encounter cases of irritated or upset customers and co-workers. However, in any situation, you should remain calm, and politely solve any kind of issues or queries.
Ans: DNS can be explained as a protocol that is responsible for providing the framework for web browsing. DNS is a computer network that offers the infrastructure which is necessary to browse the internet.
Ans: In Windows 7 you aren't able to see any frequent updates, whereas Windows 10 is available with two major updates per year.
If you want to enrich your professional career and become a Service help desk analyst please go through this article. Learning this HKR’s frequently designed Service help desk analyst interview questions will help you to crack any type of complex interview. As per the recent research, the service help desk analyst has a market of about 15%, so there will be a huge demand for the help desk professions.