Are you willing to boost your Software career in the Service Now administrator field? Looking for a Service Now Administrator course? I think you are at the right place, go to our website www.hkrtrainings.com for any queries related to the course. Once you finish the course with us, we will be helping to crack any top interviews. HKR’s frequently asked Service Now Administrator interview questions and answers will help you to learn basic questions asked by the top recruiters. As we know that the whole business depends on the customer, Service Now administrator holds an important role to help the customer in a possible way. Let’s start learning Service now administrator interview questions and answers;
Ans: Service now is a popular cloud-based information technology service management tool (ITSM). This tool provides only one software system of record for the whole IT service to perform the following tasks such as;
Ans: Below are the major roles and responsibilities of Service Now administrator;
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Ans: Service Now integration tool offers the following key features such as;
Ans: CMDB stands for a configuration management database, where the CMBD baseline is mainly used to control and understand any changes made to a configuration Item (CI). This CMDB baseline acts as a snapshot of the Configuration item.
Ans: Coalesce in Service Now is a feature of a data field used to the transmission map fields. These map fields are later used for mapping and enable us to use them as a unique key. Suppose if any of the matches are using the Coalesce filed, then automatically record will be updated and imported. If you can’t able to find the Coalesce field, then the new data field will be inserted into the database table.
Ans: User interface (UI) policies are acting as a substitute for many client scripts.This user interface policy will change the information related to the customs process flow. This UI policy is used to set the readable important data field and visible to the user. It can be also used for changing data field form dynamically.
Ans: Client script is usually located on the browser and runs only on client-side platforms.
Below are important types of Client scripts such as;
Ans: Service Now offers various products, they are;
Related Article: SLA ServiceNow
Ans: HTML sanitizer is mainly used to clean the Hypertext transfer protocol markup data in HTML fields and is also used to eliminate suspicious errors. This also defends the security process like cross site scripting attacks. This HTML also active for all the data instances starting from Eureka releases.
Ans: The below table explains the major differences between Service Now and Salesforce :
Ans: Gauges are visible on the Service Now software home page and this consists of minute information about the current data status or records. This data status record available on the Service now tablets and these Gauges can be used on a data report and put on the Service Now home page.
Ans: Below are the various practical examples of service now integration tool;
Ans: There are mainly five types of Search options available in the service now tool;
Related Article: ServiceNow Workflow
Ans: Application navigator is used to linking the application menus and modules.
The service catalog can be modified by using Service catalog> maintain the item.
Ans: There are 3 attributes defined in the service now tool;
1. Field name
If you want to build a career in service now, please visit our website www.hkrtraining.com. I hope you people enjoyed learning the service now administrator tool. This is a popular information cloud based technology management tool and offers a single system operation. So you can expect that there are huge job openings available and you can fulfill your dreams by learning Service Now administrator top interview questions.
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