As of 2020, business organizations are looking forward to the best Customer relationship management frameworks to reach out to potential customers for consistently driving business. Salesforce is one of the latest software platforms that is extensively combining customers and business organizations.
In this article, you can go through the set of Salesforce CPQ interview questions most frequently asked in the interview panel. And these lists will help you to crack the interview as the topmost industry experts create these at HKR trainings.
Now let's have a look into the salesforce CPQ intervieq questions based on the levels.
Ans: CPQ, also called CPQ Salesforce, refers to Configure Price Quote software by Salesforce. It is specifically a tool that has designed to generate quotes for the orders for the organizations quickly. This tool is an extension of a customer relationship management platform, which helps drive sales and its processes in an organized and faster manner. CPQ tool gives the view of the different aspects to consider in a project. The sales executives will be able to access the overall view and make decisions as per the business needs.
Ans: Salesforce dashboard is the pictorial representation of the reports. Salesforce dashboard can add 20 reports at one time on a single panel.
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Ans: Price List in Salesforce is used to store the products' multiple prices based on the business flow. The organization usually analyses and sets up a price for every product. All the different prices will represent in the Price List in Salesforce.
Ans: A search filter in Salesforce will help discover the results by using the field values. Search filters have used to find the products by using the options available as fields.
Ans: A permission set refers to the set of permissions or settings set up to the users to access the records and perform the functionality without changing the profiles. The functionality of the user can be extended by using the permission set. Profile creation is a time taking process, instead, a permission set can be used.
Ans: The transfer record is the functionality available in the Salesforce that is used to grant the permissions to the users. If a particular user has the permission or authority to share the record, the user will have the capability to share the document in a read-only access format.
Ans: Object in Salesforce refers to the tables in the database. Objects in Salesforce are correctly used to store the data of the organization. Objects in Salesforce are of two different types. They are:
Ans: A profile in Salesforce refers to the set or collection of procedures and rules followed by the user. The profile allows the users to access the information or records related to the organization. Salesforce includes multiple profiles like a sales profile that would provide access to the opportunities, leads, campaigns, and contacts, etc.
Yes, Salesforce provides an option to allow two users to work or use the same profile. Any number of people can use the same profile, whether it is from one department or not.
A role is different from Profile as Role increases the user's visibility by sharing the rules or building a role hierarchy. A profile has represented at the object level.
Ans: Product in Salesforce refers to the products or the services sold to the customers. Products have represented in three different kinds:
Standalone: Individual products will be sold.
Bundle: It is a combination of two or more products.
Options: Options helps in providing an additional choice to choose the products to the end-users.
A product can be created by following the below steps:
Ans: There are different types of relationships available in Salesforce which are listed below:
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Ans: A trigger in Salesforce refers to the Apex code that is executed before or after performing the functions like insert, delete, update, etc. It provides the flexibility to achieve the custom actions before and after the record modifications in Salesforce.
A time trigger refers to the system that performs the execution of one or more tasks based on the defined set of rules and the scheduled tasks.
Ans: There are multiple aspects that Salesforce provides information. They are:
Ans: A maximum of two master-detail relationship fields can be created in an object while a maximum of 40 master-lookup relationship fields can create.
Ans: There are four different ways to store the various record types like files, documents, images etc. They are listed below:
Ans: A junction object is the object used for creating many-to-many relationships in Salesforce. Let us consider an example, a recruiting application. It has interlinked with many candidates, which allows the candidates to apply for multiple positions in the same way.
Ans: QTC refers to Quote to Cash, a term used in the technology designed to allow automated management of the user business processes. It includes integrating the business processes on the seller side related to the product or service configuration, quote creation, pricing, invoicing, payments, etc. In simpler terms, it is the process that the organizations send the details and offers to the customers along with the pricing, generating a document called quote and involved in further completion of the payments and invoices.
Ans: Audit Trail is functionality in Salesforce that is used for tracking and retrieving the information about the recent changes performed by the administrator in the organization. The audit trail functionality can preserve the data upto six months. The standard fields in Salesforce are called Audit fields. The approved areas include name, owner, created by, and last modified.
Ans: The default filters used in Salesforce is the "Date Filter." We can get rid of the Date Filter by selecting the option "All Time" in the range on the page.
Ans: Saas, Software as a Service is the platform that provides subscription offers to the clients so that they can choose not to discontinue or renew at any time without any charges or penalty. Saas helps in avoiding substantial investments and startup fees.
Ans: The following are the differences between Trigger and Workflow represented in the tabular format.
Workflow refers to the automation process that follows some evaluation-based and rule-based criteria.
Ans: The following are the default indexed fields in Salesforce.
Some of the custom fields are listed below:
Ans: Salesforce CPQ provides its extensible support to the sales team and the organization in many ways:
Ans: Multiple reasons will result in data loss in Salesforce. They are:
Modifying or performing changes in the text area to email, phone, URL, or text.
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Ans: Product creation in Salesforce is one of the primary steps to be followed for any CPQ solutions. Salesforce allows the configuration of various types of products and services. Let us learn about the steps involved in creating a bundle product.
Ans: It is essential to follow the guidelines for a successful implementation of CPQ in Salesforce. They are listed below:
Ans: The reports in Salesforce can be represented in various types as listed below:
Ans: The following are the steps to create a master-detail relationship.
A lookup relationship has to be created between two objects.
Establish the connectivity between the parent and child records.
Convert the relationship from Lookup relationship to Master-detail relationship by selecting and modifying the fields.
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Ans: Most of the CRM systems do not provide the flexibility of automating the price quote processes. The price quote process has found to be difficult in the current CRMs. This infact leading to a slow process of quote generation and prone to unidentified risks. This will ultimately lead to low revenue generation, which is a significant loss to the organization. CPQ in Salesforce helps in reducing these unwanted factors and improving business revenue.
Ans: We prefer data loaders in the following cases. They are:
Ans: In Platform as a Service (PaaS), cloud services include an operating system (OS), hardware, storage and network services across the cloud, but we have to pay service providers depending on our subscription, such as rental services.
The top providers of PaaS are:AWS Elastic Beanstalk, AppScale, Appistry (Cloud), CA Technologies, and Engine Yard, etc.
Ans: In the IaaS, the cloud services includes infrastructure services such as servers, hosting services and network storages, etc. The top providers of IaaS are, AWS ,AT&T, CA Technologies, Cloudscaling,Bluelock, Eucalyptus, etc.
Ans: Field-level security helps to monitor the usability of a user to a specific data field. Assume that when an entity allows the client access to see, modify, alter, or remove a data object specific to the user's field of work, other data objects can be concealed from the user. In order to control the field level security, we use permissions and profiles.
Ans: Login hours: In an enterprise, the log-in and log-out schedule is set to determine the time limit and working hours. It identifies the user who doesn't follow the plan. In order to set the login hours for a company on the Salesforce platform, go to:
Login IP ranges: Suppose if the user login through an unknown IP address, then the enterprise will be alerted and restrict the user in doing such actions. In order to prevent any loss, companies uses secure IP logins.For setting up the login IP ranges, please go to:
Setup>>Administration Setup>>Manage Users>>Profiles
public class insert50
public void p1()
List lstExample = new List();
objTest = new Example_c(name=’Example1’,city_c=’City1’);
objTest = new Example_c(name=’Example2’,city_c=’City2’);
objTest = new Example_c(name=’Example3’,city_c=’City3’);
Ans: Salesforce Shield is a high-end encryption software that helps to create and secure cloud applications quickly. It helps to monitor usage, data protection, spam check and manage data records with high security. Also, it gives enhanced protection, monitors data and systems, and retains crucial data stored within Salesforce.
Ans: Once we finish product pricing, the Salesforce CPQ alert rule displays informational messages related to sales or pricing. These rules help you save your price or configuration without the need to change anything. Further, they provide multiple suggestions with optimal options.
Ans: Most of the calculations in Salesforce run in the quote line editor, which will time out after 30 seconds by default. However, enabling asynchronous computing helps prevent timeouts. The calculations that run outside the quote line editor are less prone to time out but take more time to finish.
Ans: A self-relationship is similar to the lookup relationship to the same object. It is built when a CPQ expert looks after the relationship between an object-to-object. It is accessible to users through the application UI layer.
Ans: Salesforce Revenue Cloud is a complete revenue management solution that combines the products like Salesforce CPQ, Billing, etc. It is useful to build sales reports, recurring revenue, subscriptions, payment collection process, etc. The revenue cloud platform establishes communication between an organization's sales and finance departments to discuss sales and products.
Ans: CPQ is a sales tool provided by Salesforce to determine accurate pricing with the given product specifications. Here, we need to download the CPQ package first and install it. After completion of product installation, we can find the CPQ in the listing and configure the window as per the product and organization set-up.
Ans: Salesforce CPQ allows advanced approval functions for businesses involving more approvals. This function uses approval rules to decide which approvers will get an approval request. Also, it determines the template of email users to send approval requests. If IT industries use Salesforce CPQ, they can easily automate their sales process and improve their workflow. Further, if all parameters are satisfied, they can be automatically approved. Thus, the advanced approvals package allows for automation and a customized approval process for Salesforce CPQ.
Ans: If we convert any record in Salesforce, the record's values will change automatically. For this, we need to change the complete documentation. Thus, users can hold a copy of the changed document across the same object. Further, the agreement will automatically modify the entire price quotation of a product.
Ans: Salesforce CPQ simplifies the price quotation process and manages products. It can compare product information throughout the quote lines. But normal Salesforce checks data in sequential order. It offers an efficient CRM platform that helps sales and marketing teams in an organization to generate more leads easily.
Ans: A Certified Salesforce CPQ specialist is a professional with credentials to log in and modify the software per the given documentation needs for pricing and renewals. They will demonstrate the ability to change bundle configurations, design output documents and updates, and execute renewals.
Ans: Quote templates are the layout of the documents sales representatives produce from a quote. These ready-made quotation templates are highly useful for designing quotation documents more effectively and efficiently. The templates include various text boxes, tables, T&Cs, etc. Also, we can easily customize the quotation document as per our need which is securely saved within CPQ.
Ans: Co-Termination is useful to renew lines from different sales contracts with various effective end-dates in parallel. Further, the co-terminated subscription applies to all clients, which helps compute product pricing. We will be unable to use it while computing contractual pricing.
Ans: Salesforce CPQ designs twin fields automatically provided that both fields' data types and API names match exactly. Twin fields can be two similar objects where the first object delivers the custom variable value to another object. Here, Salesforce CPQ develops a Twin field. If we can edit these twin fields, the data will be approved using field type and API name.
Ans: Salesforce CPQ computes various quotes based on the schedules, products, and set-ups made within the quote line editor. Thus, calling a Custom Script within the Quote Calculator Plugin is the only option to alter the quote calculator's data usage. It uses this data to create the quote. Also, these scripts add additional performance to the quote line editor in Salesforce CPQ.
Ans: The price rules in Salesforce CPQ automate the price calculations and update the quote line parameters. These rules protect the price actions from doing wrong computations. Further, this feature is applicable when a business entity has a product that changes in response to the existence of other products mentioned in the quote.
Ans: While the prerequisites of price rules are accomplished, the rule would apply its price actions to the specific target field. Price action then recovers the value from a summary constant, integer, equation, or quote line field. Further, it writes the same to the target directory/field. Further, a price rule must contain atleast a single action. You can have many actions that target the same field, or each action target a different field.
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