Salesforce CPQ Interview Questions

Last updated on Nov 23, 2023

In the rapidly evolving business landscape of 2023, organizations are extensively seeking advanced CRM solutions to engage with potential customers and drive consistent business growth effectively. Salesforce is a prominent software platform known for its innovative approach to bridging the gap between businesses and their customers.

This article presents a comprehensive collection of Salesforce CPQ interview questions commonly encountered in interviews. These questions, meticulously compiled by industry experts at HKR Trainings, are designed to enhance your preparation and assist you in excelling in your interview process. They reflect the latest trends and insights, ensuring you're well-equipped with the knowledge to succeed.

Salesforce CPQ Interview Questions Most Frequently Asked 

Now let's have a look into the salesforce CPQ intervieq questions based on the levels.

Most Frequently Asked Salesforce CPQ Interview Questions

Salesforce CPQ Basic Interview Questions

1. What is meant by CPQ? Give a brief explanation about CPQ?

Ans. CPQ, or Configure Price Quote, is a Salesforce software tool designed for swift quote generation for orders in organizations. As an extension of CRM platforms, it streamlines and accelerates sales processes. CPQ offers a comprehensive overview of project aspects, aiding sales executives in making informed decisions aligned with business requirements.

2. What do you know about Salesforce Dashboard?

Ans: A Salesforce Dashboard visually represents reports, consolidating up to 20 reports on a single panel for streamlined analysis and decision-making.

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3. Define the term Price List?

Ans. In Salesforce, a Price List maintains multiple product pricing tiers, reflecting the organization's varied pricing strategies. Each product's diverse pricing options are cataloged in the Price List.

4. Define the term search filters?

Ans. Salesforce utilizes search filters to refine result searches based on specific field values, enhancing product location efficiency.

5. What do you understand by permission sets in Salesforce?

Ans. Permission sets in Salesforce are configurations granting users access to records and functionalities without altering their profiles, thus extending user capabilities more flexibly than profile creation.

6. What do you mean by Transfer record in profile?

Ans. The Transfer Record functionality in Salesforce permits users with appropriate permissions to share records, typically in a read-only format, thus ensuring controlled access.

Salesforce CPQ Intermediate Interview Questions

7. Define the term Object in Salesforce? What are the different types of objects and tasks that the user can do using the objects?

Ans. Objects in Salesforce are analogous to database tables and are pivotal in storing organizational data. They are categorized into Standard Objects (like accounts, contacts, and opportunities) and Custom Objects, which are tailored to store unique organizational information and offer customization options like UI tabs and custom fields.

8. Define the term Profile in Salesforce? Does Salesforce provide an option for two users to use the same profile? Give a brief difference between Role and Profile in Salesforce?

Ans. Profiles in Salesforce are sets of rules and procedures governing user access to organizational records. Multiple users can share a profile, irrespective of their departmental affiliations. Contrasting this, a 'Role' primarily enhances user visibility within an organizational hierarchy, differing from 'Profiles', which are object-level representations.

9. Define the term 'Product' in Salesforce.

Ans. Products in Salesforce refer to the goods or services offered to customers, categorized as Standalone, Bundles, or Options. Creating a product involves naming it, adding relevant information, and setting standard rates.

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10. List out the different types of relationships available in Salesforce?

Ans. Salesforce features various relationships like Master-detail (parent-child linkage), Lookup (linking two distinct objects), and External Lookup (connecting a child object to a parent external object based on External Id values).

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11. What do you mean by the term Trigger in Salesforce? What is a Time Trigger?

Ans. Triggers in Salesforce are Apex code segments executed around record operations (insert, delete, update), facilitating custom actions. Time Triggers are systems executing tasks based on predefined rules and schedules.

12. Determine the different factors on which Salesforce tracks the sales details?

Ans. Salesforce tracks various sales aspects, including regular sales reports, customer count, manager reports, and repeated customer activities.

13. Determine how many master-detail relationships and Lookup relationship fields can create in an object?

Ans. An object in Salesforce can contain up to two master-detail relationship fields and a maximum of 40 lookup relationship fields.

14. Figure out the different ways to store the various types of records in Salesforce?

Ans. Various record types like files, documents, and images in Salesforce can be stored using Google Drive, Attachments, Libraries, and Chatter files.

15. What do you mean a Junction object? Give a brief idea about its usage?

Ans. A Junction object in Salesforce facilitates many-to-many relationships, like enabling candidates in a recruiting app to apply for multiple positions.

Salesforce CPQ Advanced Interview Questions

16. Give a brief idea about QTC?

Ans. QTC, or Quote to Cash, is a technology process encompassing product/service configuration, quote generation, pricing, invoicing, and payments. It streamlines seller-side business processes, from offering details to completing transactions.

17. Give a brief idea on Audit Trail and Audit fields in Salesforce?

Ans. Salesforce's Audit Trail tracks recent administrative changes, preserving data for up to six months. Audit fields, like name and ownership, are standard fields in Salesforce, marking key data points.

18. What are the default filters used in Salesforce? How can you get rid of them?

Ans. Salesforce's default "Date Filter" can be adjusted by selecting the "All Time" option in the range settings.

19. Can you explain how SaaS is beneficial to Salesforce?

Ans. SaaS (Software as a Service) in Salesforce offers flexible subscription options, eliminating substantial initial investments and allowing easy subscription modifications without penalties.

20. Distinguish the difference between Trigger and Workflow?

Ans. While Triggers in Salesforce are code executions before/after records updates, Workflows are automated processes based on rules. Triggers allow DML operations and database queries, unlike Workflows.

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21. List out the default indexed fields in Salesforce? List out some examples of custom fields?

Ans. Default indexed fields include Name, ID, Owner fields, and Last modified dates. Custom fields might be Currency, Date, Text, Picklist, Email, etc.

22. Give a brief explanation of the benefits of Salesforce CPQ?

Ans. Salesforce CPQ aids in sales process control, flexible model launching, and fosters collaboration between front and back office teams, enhancing overall business efficiency.

23. List out the reasons that result in data loss in Salesforce?

Ans. Data loss in Salesforce can occur due to changes in text areas, migration between different data types, and altering picklists, among other factors.

24. Give a brief idea about the different steps involved in creating a bundle product in Salesforce?

Ans. Creating a bundle product in Salesforce involves setting up the product family, defining product details, setting standard prices, and configuring Custom CPQ Prices.

25. What are the six different steps to be followed to define a successful CPQ implementation in Salesforce?

Ans. Successful CPQ implementation in Salesforce involves establishing goals, optimizing quote-to-cash processes, prioritizing CPQ features, integrating systems, managing changes, and measuring progress.

26. Briefly explain the different ways to store the various types of reports in Salesforce?

Ans. Reports in Salesforce can be stored as Tabular, Matrix, Summary, or Joined reports, each offering unique data representation formats.

27. Define the steps to create a master-detail relationship on the objects that are already included in the reports?

Ans. To create a master-detail relationship on existing objects, establish a lookup relationship, connect parent-child records, and convert the relationship from lookup to master-detail.

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28. Give a brief idea of how CPQ helps in closing the CRM system gaps?

Ans. CPQ addresses gaps in CRM systems, particularly in automating price quote processes, thereby enhancing quote generation speed and reducing risks, leading to better revenue generation.

29. When do we prefer the data loader?

Ans. The data loader is preferred for exporting data backups, avoiding duplicates, saving multiple mapping files, and loading supported objects.

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30. Explain Paas?

Ans. PaaS (Platform as a Service) offers comprehensive cloud services including OS, hardware, and network services.

31. Explain IaaS?

Ans. While IaaS (Infrastructure as a Service) focuses on infrastructure services like servers and storage. Both models rely on subscription-based payments.

32. What is field level security and how can it be controlled?

Ans. Field level security in Salesforce manages user access to specific data fields. Control is exerted through permissions and profiles, allowing selective visibility and manipulation of data fields.

33. Explain login hours and login IP ranges in salesforce platform?

Ans. Login hours in Salesforce define user work schedules, while IP ranges secure logins by alerting against logins from unregistered IPs. Both settings are manageable under the 'Profiles' section in 'Manage Users'.

34. Write the code to insert multiple records at a time?

Ans.

public class insert50

{

public void p1()

{

List lstExample = new List();

Example_c objTest;

objTest = new Example_c(name=’ExampleA’,city_c=’CityA’);

lstTesting.add(objTest);

objTest = new Example_c(name=’ExampleB’,city_c=’CityB’);

lstTesting.add(objTest);

objTest = new Example_c(name=’ExampleC’,city_c=’CityC’);

lstTesting.add(objTest);

insert lstTesting

}

}

35. Define Salesforce Shield.

Ans. Salesforce Shield is advanced encryption software for secure cloud application development, featuring usage monitoring, data protection, and high-security data record management.

36. Why is it required to follow Alert Rules in Salesforce CPQ?

Ans. Alert Rules in Salesforce CPQ display informational messages post-product pricing, suggesting optimal options without necessitating changes, thus streamlining the pricing process.

37. Define the working strategy of Asynchronous Calculations in Salesforce CPQ.

Ans. Asynchronous Calculations in Salesforce CPQ handle computations outside the quote line editor, reducing timeout risks but taking longer to complete.

38. Define Self-Relationship in Salesforce CPQ.

Ans. Self-Relationship in Salesforce CPQ is a lookup relationship to the same object, aiding in managing object-to-object relationships within the application UI.

39. What is Salesforce CPQ Revenue Cloud, and how does it work?

Ans. Salesforce Revenue Cloud combines Salesforce CPQ and Billing to facilitate sales reporting, recurring revenue management, and payment processes, bridging sales and finance departments.

40. Explain the integration of CPQ with Salesforce.

Ans. CPQ integration involves downloading and installing the CPQ package in Salesforce, then configuring it according to product and organizational needs.

41. Explain the Advanced Approvals function in Salesforce CPQ.

Ans. Advanced Approvals in Salesforce CPQ streamline approval processes using rules and templates, automating and customizing the approval process, especially beneficial in IT industries.

42. What will happen if we convert any record in Salesforce?

Ans. Converting a record in Salesforce automatically updates its values, necessitating documentation adjustments to reflect these changes.

43. Distinguish between Salesforce CPQ and Salesforce.

Ans. Salesforce CPQ focuses on simplifying price quotations and managing products, while Salesforce provides a CRM platform for lead generation and sales support.

44. Define the role of a Salesforce CPQ specialist.

Ans. A Salesforce CPQ specialist, who is certified, has the expertise to access and modify Salesforce CPQ software in line with specific requirements for pricing and renewals. Their role encompasses the ability to adjust product bundle configurations, create and update document designs, and manage renewal processes.

45. What are the quotation templates present in Salesforce CPQ?

Ans. Quotation templates in Salesforce CPQ are predefined layouts used by sales teams to generate quotes. These templates, incorporating elements like text boxes, tables, and terms and conditions, streamline the quotation creation process. Customization and secure storage within CPQ make these templates highly efficient.

46. Define what Co-Terminated Subscriptions are?

Ans. Co-Terminated Subscriptions in Salesforce CPQ refer to the process of aligning the renewal dates of different contract lines. This feature is essential for synchronizing pricing across various contracts and is especially beneficial when managing multiple end dates. However, it is not applicable for calculating contractual pricing.

47. Explain the functioning of Twin Fields.

Ans. Twin Fields in Salesforce CPQ are created when two fields share the same data type and API name. They function by allowing one object to transfer a custom value to another. Editing these fields requires matching the field type and API name, ensuring data consistency.

48. What are the benefits of a Nested Bundle?

Ans. Nested Bundles in Salesforce CPQ offer the flexibility to select specific items within a larger product offering. They are particularly useful for creating complex or varied product bundles, enhancing the customization options available to users.

49. What is the use of Custom Scripts in Salesforce CPQ?

Ans. Custom Scripts in Salesforce CPQ play a vital role in adjusting how quotes are calculated, considering various factors like schedules, products, and settings in the quote line editor. These scripts, integrated through the Quote Calculator Plugin, enhance the functionality of the quote calculation process.

50. Define Pricing Rules in Salesforce CPQ.

Ans.  In Salesforce CPQ, Pricing Rules automate the pricing calculations and help in updating quote line parameters. These rules ensure accurate pricing calculations, particularly when a product's price varies based on the presence of other products in the quote.

51. What is meant by Price Actions?

Ans.  In Salesforce CPQ, Price Actions are triggered once the contexts of price rules are met. They alter the target field by recovering values from a defined source and are essential components of pricing rules. They also enable multiple actions to target either the same or different fields.

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