Salesforce CPQ Interview Questions

1. What is meant by CPQ? Give a brief explanation about CPQ.

Ans. CPQ, or Configure Price Quote, is a Salesforce software tool designed to manage end-to-end sales processes. It helps generate swift quotes for firms' orders. As an extension of CRM platforms, it streamlines and speeds up the sales processes. CPQ offers a detailed overview of project aspects. Also, it helps sales executives make informed decisions aligned with business needs.

2. What do you know about Salesforce Dashboard?

Ans: A Salesforce Dashboard visually displays reports, combining up to 20 reports on a single panel for smooth analysis and decision-making.

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3. Define the term Price List.

Ans. In Salesforce, a Price List maintains multiple product pricing tiers, reflecting the enterprise's varied pricing plans. Each product's diverse pricing options are cataloged in the Price List.

4. Define the term search filters.

Ans. Salesforce utilizes search filters to refine result searches based on specific field values, enhancing product location efficiency.

5. What do you understand about permission sets in Salesforce?

Ans. Permission sets in Salesforce are configurations granting users access to records and usefulness without altering their profiles, thus extending user abilities more flexibly than profile creation.

6. What do you mean by Transfer record in profile?

Ans. The Transfer Record functionality in Salesforce permits users with relevant permissions to share records, typically in a read-only format, thus ensuring controlled access.

7. Give a brief idea of fundamental Product selection rules.

Ans. This product selection rule applies to all product bundles. Within the identical product category, it enables an automated product bundle system. The need to create product bundles can be set up after a few processes are completed. Any item that is part of the identical package that we would like to reject must be disabled from the item list to comply with the product rules.

8. Distinguish the difference between Trigger and Workflow.

Ans. While Triggers in Salesforce are code executions before/after record updates, Workflows are automated processes based on rules. Triggers allow DML activities and database queries, unlike Workflows.

9. How may a wrapper class be useful?

Ans. The visual force page can be reviewed by the Salesforce CPQ professional. This page can show more than one product in a single column. A wrapper class may contain any kind of class. All those different products are displayed via this wrapper class.

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10. What are the key distinctions between SOSL and SOQL?

Ans. The following are the key distinctions:

SQL arranges company information too much. Salesforce Object Query Language (SOQL) is the full name of SOSL, and Salesforce Object Search Language (SOSL) can assist with text-based searches from product records.

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11. What is meant by Price Actions?

Ans. In Salesforce CPQ, Price Actions are triggered once the contexts of price rules are met. They alter the target field by recovering values from a defined source and are key elements of pricing rules. They also enable multiple actions to target either the same or different fields.

Salesforce CPQ Interview Questions for Experienced

12. Define the term Object in Salesforce. What are the various types of objects and tasks the user can do using the objects?

Ans. Salesforce objects are analogous to database tables and pivotal in storing organizational data. They are divided into Standard Objects (like accounts, contacts, and options) and Custom Objects, which are tailored to store unique enterprise data and offer customization options like UI tabs and custom fields.

13. Define the term Profile in Salesforce. Does Salesforce provide an option for two users to use the same profile? Give a brief description of the difference between role and profile.

Ans. Profiles in Salesforce are rules and processes governing user access to company records. Multiple users can share a profile, irrespective of their departmental affiliations. Comparing this, a 'Role' primarily enhances user visibility within an organizational hierarchy, differing from 'Profiles,' which are object-level depictions.

14. Define the term 'Product' in Salesforce.

Ans. Products in Salesforce refer to the goods or services offered to customers, classified as Standalone, Bundles, or Options. Product creation involves naming, adding relevant data, and setting standard rates.

15. List the different types of relationships available in Salesforce.

Ans. Salesforce features various relationships like:

• Master-detail (parent-child linkage)

  Lookup (linking two distinct objects)

  External Lookup (connecting a child object to a parent external object based on External Id values).

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16. What do you mean by the term Trigger in Salesforce? What is a Time Trigger?

Ans. Salesforce triggers are Apex code segments executed around record operations (insert, delete, update). It also facilitates custom actions. Time Triggers are systems that perform tasks based on predefined rules and schedules.

17. Determine the different factors on which Salesforce tracks the sales details.

Ans. Salesforce tracks various sales aspects, including regular sales reports, customer count, manager reports, and repeated customer activities.

18. Determine how many master-detail relationships and Lookup relationship fields can be created in an object.

Ans. An object in Salesforce can contain up to two master-detail relationship fields and a maximum of 40 lookup relationship fields.

19. Figure out the different ways to store the various types of records in Salesforce.

Ans. Various record types like files, documents, and images in Salesforce can be stored using Google Drive, Attachments, Libraries, and Chatter files.

20. What do you mean by a Junction object? Could you give a brief idea about its usage?

Advanced Salesforce CPQ Interview Questions

21. Give a brief idea about QTC.

Ans. QTC, or Quote to Cash, is a technology process that includes product/service setup, quote production, pricing, invoicing, and payments. It streamlines seller-side business processes, from offering details to completing transactions.

22. Give a brief idea on Audit Trail and Audit fields in Salesforce.

Ans. Salesforce's Audit Trail tracks recent administrative changes, securing data for up to six months. Audit fields, like name and ownership, are standard fields in Salesforce that mark crucial data points.

23. What are the default filters used in Salesforce? How can you get rid of them?

Ans. Salesforce's default "Date Filter" can be adjusted by selecting the "All Time" option in the range settings.

24. Can you explain how SaaS is beneficial to Salesforce?

Ans. SaaS in Salesforce offers flexible subscription options, eliminating essential initial investments and allowing easy subscription changes without penalties.

25. List out the default indexed fields in Salesforce. List out some examples of custom fields.

Ans. Default indexed fields include Name, ID, Owner fields, and Last modified dates. Custom fields might be Currency, Date, Text, Picklist, Email, etc.

26. Give a brief explanation of the benefits of Salesforce CPQ.

Ans. Salesforce CPQ aids sales process control and flexible model launching and fosters cooperation between the front and back-office teams. Further, it enhances overall business efficiency.

27. List out the reasons that result in data loss in Salesforce.

Ans. Data loss in Salesforce can occur due to changes in text areas, migration between different data types, and altering picklists, among other factors.

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28. Briefly explain the steps involved in creating a bundle product in Salesforce.

Ans. Creating a bundle product in Salesforce involves:

• Setting up the product family.
• Defining product details.
• Setting standard prices.
• Configuring Custom CPQ Prices.

29. What are the six steps to define a successful CPQ implementation in Salesforce?

30. Briefly explain the ways to store the various reports in Salesforce.

Ans. In Salesforce, reports can be stored in forms like Tabular, Matrix, Summary, or Joined reports. Each offers a unique data representation format.

31. Define the steps to create a master-detail relationship on the objects already included in the reports.

Ans. To create a master-detail relationship on existing objects, establish a lookup relationship, connect parent-child records, and convert the relationship from lookup to master-detail.

32. Briefly explain how CPQ helps close the CRM system gaps.

Ans. CPQ addresses gaps in CRM systems, specifically in automating price quote processes. Thus, it enhances quote generation speed and reduces risks, leading to better revenue generation.

33. When do we prefer the data loader?

Ans. The data loader is preferred for exporting data backups, avoiding duplicates, saving multiple mapping files, and loading supported objects.

34. Explain PaaS.

Ans. PaaS (Platform-as-a-Service) offers end-to-end cloud services, including OS, hardware, and network services.

35. Explain IaaS.

Ans. The IaaS (Infrastructure-as-a-Service) focuses on infrastructure services like servers and storage. Both models rely on subscription-based payments.

36. What is field-level security, and how can it be controlled?

Ans. It manages user access to specific data fields. Control is exerted through approvals and profiles, allowing selective visibility and control of data fields.

37. Explain login hours and login IP ranges in the Salesforce platform.

Ans. Login hours in Salesforce define user work schedules, while IP ranges secure logins by alerting against logins from unknown IPs. Both settings are feasible under the 'Profiles' section in 'Manage Users.'

38. Write the code to insert multiple records at a time.

Ans. The following is the code:

public class insert50

{

public void p1()

{

List lstExample = new List();

Example_c object;

objTest = new Example_c(name=’ExampleA’,city_c=’CityA’);

lstTesting.add(objTest);

objTest = new Example_c(name=’ExampleB’,city_c=’CityB’);

lstTesting.add(objTest);

objTest = new Example_c(name=’ExampleC’,city_c=’CityC’);

lstTesting.add(objTest);

insert lstTesting

}

}

39. Define Salesforce Shield.

Ans. Salesforce Shield is advanced encryption software for secure cloud app development. It features usage monitoring, data protection, and high-security data record management.

40. Why is it required to follow Alert Rules in Salesforce CPQ?

Ans. Alert Rules in Salesforce CPQ display informational messages after product pricing. They suggest optimal options without requiring changes and streamline the pricing process.

41. Define the working strategy of Asynchronous Calculations in Salesforce CPQ.

Ans. Asynchronous Calculations in Salesforce CPQ handle computations outside the quote line editor, reducing timeout risks but taking longer to complete.

42. Define Self-Relationship in Salesforce CPQ.

Ans. Self-relationship in Salesforce CPQ is a lookup relationship to the same object, aiding in managing object-to-object relationships within the application UI.

43. What is Salesforce CPQ Revenue Cloud, and how does it work?

Ans. Salesforce Revenue Cloud combines Salesforce CPQ and billing to facilitate different things. It includes sales reporting, managing recurring revenue, payment processes, and bridging sales and finance departments.

44. Explain the integration of CPQ with Salesforce.

Ans. CPQ integration involves downloading and installing the CPQ package in Salesforce and then configuring it according to product and enterprise needs.

45. Explain the Advanced Approvals function in Salesforce CPQ.

Ans. Advanced Approvals in Salesforce CPQ streamline approval processes using rules and templates, automating and customizing the approval process, which is especially beneficial in IT industries.

46. What will happen if we convert any record in Salesforce?

Ans. Converting a record in Salesforce automatically updates its values, requiring testimonial adjustments to reflect these changes.

47. Distinguish between Salesforce CPQ and Salesforce.

Ans. Salesforce CPQ focuses on simplifying price quotations and managing products. However, Salesforce offers a robust CRM platform for lead generation and sales support.

48. Define the role of a Salesforce CPQ specialist.

Ans. A skilled and certified Salesforce CPQ specialist has the expertise to access and modify the CPQ tool in line with specific needs for pricing and renewals. Their role includes the ability to adjust product bundle configurations, create and update document designs, and manage renewal processes.

49. What are the quotation templates present in Salesforce CPQ?

Ans. Quotation templates in Salesforce CPQ are predefined layouts used by sales teams to generate quotes. These templates, including elements like text boxes, tables, and terms and conditions, streamline the quotation creation process. Modification and secure storage within CPQ make these templates highly efficient.

50. Define what Co-Terminated Subscriptions are.

Ans. Co-terminated subscriptions in Salesforce CPQ refer to aligning the renewal dates of different contract lines. This feature is essential for accompanying pricing across various contracts. It is especially beneficial when managing multiple end dates. However, it is not applicable for computing contractual pricing.

51. Explain the functioning of Twin Fields.

Ans. Twin Fields in CPQ are created when two fields share the same data type and API name. They function by allowing one object to transfer a custom value to another. Editing these fields requires matching the field type and API name, ensuring data stability.

52. What are the benefits of a Nested Bundle?

Ans. Nested Bundles in Salesforce CPQ allow users to select specific items within a more extensive product offering. They are handy for creating complex or varied product bundles and enhance the modification options available to users.

53. What is the use of Custom Scripts?

Ans. Custom Scripts in Salesforce CPQ play a vital role in adjusting how quotes are calculated. It considers various factors like schedules, products, and settings in the quote line editor. These scripts, integrated through the Quote Calculator Plugin, enhance the service of the quote calculation process.

54. Define Pricing Rules in Salesforce CPQ.

Ans. In Salesforce CPQ, pricing rules automate pricing forecasts and help update quote line parameters. These rules ensure accurate pricing calculations, mainly when a product's price varies based on the presence of other products in the quote.

55. Does Salesforce CPQ support value-based pricing plans?

Ans: Salesforce CPQ allows enterprises to define various rules depending on the product or service's ascertained value to support value-based pricing plans. The pricing rules engine of CPQ enables companies to set price limits and adjust them based on customer partition, product contrasts, etc.

56. How does Salesforce CPQ ensure accurate figures and speed up product configuration?

Ans. Salesforce CPQ offers guided selling interfaces and product configurators that simplify the setup process for intricate goods and services. Sales reps are guided step-by-step through the setup process by CPQ's guided selling feature that prompts them to record client needs and choices.

Also, to help reduce errors and conflicts in quotations, CPQ's product configurators evaluate configurations in real-time. It ensures that only correct specifications are quoted.

57. Can Salesforce CPQ produce custom proposals and quotes?

Ans: Certainly, Salesforce CPQ can produce custom quotations and proposals based on certain customer wants or branding needs. Businesses can use CPQ's document-producing features to produce pro-quality quotes and proposals with custom branding, layout, and content. It ensures that quotes and proposals match the client's needs and the company's reputation.

58. How is price change enabled in Salesforce CPQ?

Ans:  Dynamic pricing plans are supported by Salesforce CPQ. It enables businesses to set up pricing rules and changes based on various factors. They are real-time market situations, demand prediction, and other key factors. Further, CPQ’s pricing rules engine automatically triggers price changes in response to market updates. It also makes sure that prices stay reasonable and flexible in response to consumer needs.

59. Why is it necessary for the Block Prices and Slab Discount plans to be in sync?

Ans. Actually, a product pricing structure can be built for block-priced items in a slab discount plan. The direct element price will act as the basis for fixing the price. As a result, we are unable to figure out the pricing value in the mode of a single unit.

Final Words

We hope you learned all the key Salesforce CPQ interview questions and answers prepared by our experts. After going through these interview questions, you will gain expertise in CPQ skills. You can easily crack any sales interview. Further, these skills will help you get into a great career ahead. For more details on other courses and updates, visit our HKR Trainings website.