As of 2020, business organizations are looking forward to the best Customer relationship management frameworks to reach out to potential customers for consistently driving business. Salesforce is one of the latest software platforms that is extensively combining customers and business organizations. In this article, you can go through the set of Salesforce CPQ interview questions most frequently asked in the interview panel. And these lists will help you to crack the interview as the topmost industry experts curate these at HKR training.
Ans: CPQ, also called CPQ Salesforce, refers to Configure Price Quote software by Salesforce. It is specifically a tool that has designed to generate quotes for the orders for the organizations quickly. This tool is an extension of a customer relationship management platform, which helps drive sales and its processes in an organized and faster manner. CPQ tool gives the view of the different aspects to consider in a project. The sales executives will be able to access the overall view and make decisions as per the business needs.
Ans: The CPQ tool is considered the modern-day utility tool as it offers a superior selling platform. It provides reliable and truthful information about the products in the organization based on the customers' product selections.
Ans: Salesforce dashboard is the pictorial representation of the reports. Salesforce dashboard can add 20 reports at one time on a single panel.
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Ans: Price List in Salesforce is used to store the products' multiple prices based on the business flow. The organization usually analyses and sets up a price for every product. All the different prices will represent in the Price List in Salesforce.
Ans: A search filter in Salesforce will help discover the results by using the field values. Search filters have used to find the products by using the options available as fields.
Ans: Audit Trail is functionality in Salesforce that is used for tracking and retrieving the information about the recent changes performed by the administrator in the organization. The audit trail functionality can preserve the data upto six months. The standard fields in Salesforce are called Audit fields. The approved areas include name, owner, created by, and last modified.
Ans: The default filters used in Salesforce is the "Date Filter." We can get rid of the Date Filter by selecting the option "All Time" in the range on the page.
Ans: A profile in Salesforce refers to the set or collection of procedures and rules followed by the user. The profile allows the users to access the information or records related to the organization. Salesforce includes multiple profiles like a sales profile that would provide access to the opportunities, leads, campaigns, and contacts, etc.
Yes, Salesforce provides an option to allow two users to work or use the same profile. Any number of people can use the same profile, whether it is from one department or not.
A role is different from Profile as Role increases the user's visibility by sharing the rules or building a role hierarchy. A profile has represented at the object level.
Ans: A junction object is the object used for creating many-to-many relationships in Salesforce. Let us consider an example, a recruiting application. It has interlinked with many candidates, which allows the candidates to apply for multiple positions in the same way.
Ans: QTC refers to Quote to Cash, a term used in the technology designed to allow automated management of the user business processes. It includes integrating the business processes on the seller side related to the product or service configuration, quote creation, pricing, invoicing, payments, etc. In simpler terms, it is the process that the organizations send the details and offers to the customers along with the pricing, generating a document called quote and involved in further completion of the payments and invoices.
Ans: Product in Salesforce refers to the products or the services sold to the customers. Products have represented in three different kinds:
Standalone: Individual products will be sold.
Bundle: It is a combination of two or more products.
Options: Options helps in providing an additional choice to choose the products to the end-users.
A product can be created by following the below steps:
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Ans: Object in Salesforce refers to the tables in the database. Objects in Salesforce are correctly used to store the data of the organization. Objects in Salesforce are of two different types. They are:
Ans: Multiple reasons will result in data loss in Salesforce. They are:
Modifying or performing changes in the text area to email, phone, URL, or text.
Ans: Product creation in Salesforce is one of the primary steps to be followed for any CPQ solutions. Salesforce allows the configuration of various types of products and services. Let us learn about the steps involved in creating a bundle product.
Ans: It is essential to follow the guidelines for a successful implementation of CPQ in Salesforce. They are listed below:
Ans: Most of the CRM systems do not provide the flexibility of automating the price quote processes. The price quote process has found to be difficult in the current CRMs. This infact leading to a slow process of quote generation and prone to unidentified risks. This will ultimately lead to low revenue generation, which is a significant loss to the organization. CPQ in Salesforce helps in reducing these unwanted factors and improving business revenue.
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Ans: There are different types of relationships available in Salesforce which are listed below:
Ans: The transfer record is the functionality available in the Salesforce that is used to grant the permissions to the users. If a particular user has the permission or authority to share the record, the user will have the capability to share the document in a read-only access format.
Ans: A trigger in Salesforce refers to the Apex code that is executed before or after performing the functions like insert, delete, update, etc. It provides the flexibility to achieve the custom actions before and after the record modifications in Salesforce.
A time trigger refers to the system that performs the execution of one or more tasks based on the defined set of rules and the scheduled tasks.
Ans: A workflow refers to the automation of a specific business process that requires certain rules and regulations to be defined. The rules and regulations could be sending an email, creating a task, updating a field, etc. The actions performed in Workflow are:
Ans: The following are the differences between Trigger and Workflow represented in the tabular format.
Workflow refers to the automation process that follows some evaluation-based and rule-based criteria.
Ans: Saas, Software as a Service is the platform that provides subscription offers to the clients so that they can choose not to discontinue or renew at any time without any charges or penalty. Saas helps in avoiding substantial investments and startup fees.
Ans: There are four different ways to store the various record types like files, documents, images etc. They are listed below:
Ans: A permission set refers to the set of permissions or settings set up to the users to access the records and perform the functionality without changing the profiles. The functionality of the user can be extended by using the permission set. Profile creation is a time taking process, instead, a permission set can be used.
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Ans: A maximum of two master-detail relationship fields can be created in an object while a maximum of 40 master-lookup relationship fields can create.
Ans: There are multiple aspects that Salesforce provides information. They are:
Ans: The following are the default indexed fields in Salesforce.
Some of the custom fields are listed below:
Ans: Salesforce CPQ provides its extensible support to the sales team and the organization in many ways:
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Ans: The reports in Salesforce can be represented in various types as listed below:
Ans: The following are the steps to create a master-detail relationship.
A lookup relationship has to be created between two objects.
Establish the connectivity between the parent and child records.
Convert the relationship from Lookup relationship to Master-detail relationship by selecting and modifying the fields.