Servicenow Administration Training Certification

Servicenow Administration Training Certification

Course Duration : 30 Hours
Certification : Yes
Assignments : Yes
Interview Questions : Yes
Resume Preparation : Yes

Get certified by the best ServiceNow trainers. HKR Trainings gives the best Servicenow administration Training Certification online with a team of ServiceNow developers. The administration can access to system functions and data areas regardless of security constraints. This will make you improve skills, knowledge and manage the configuration, implementation, and maintenance of the ServiceNow platform.

Upcoming Batch for Instructor-led Servicenow Administration Training Certification

Set your convenient time for this training; choose from different modes of training Call/Email Now!

Training Content


Will perform system administration and development functions in their own instead In-depth pf administration
Exposure real time project


Who Should Attend

This course is designed for new ServiceNow System Administrators or Developers– 0-3 months into a new deployment


Prerequisites For Servicenow Administration Training Certification


Curriculum for Servicenow Administration Training Certification

Introduction to ITSM Incident Management
Problem Management and change management
Service Request Management
Configuration Management Database
SLA’s and OLA’s

Tool Introduction Current Competitors
User Licenses
Using Wiki and Community

Customizing Home Pages Form Layouts and list layouts
Adding Users to Groups
Granting Roles to Users
Introducing Applications and Modules
Creation of tables and Modules Group
Creating tickets and raising Requests
Creating SLA’s
Performance Metrics

Perform core configuration tasks Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
Add users, groups and roles
Manage data with tables, the configuration management database (CMDB), import sets and update sets
Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
Create workflow activities and approvals
Configure alerts and notifications
View upgrade history and status
Control system access and data security
Create baseline performance metrics
Run reports, configure service level agreements (SLAs) and perform instance branding and customization
Integrate social IT elements and learn best practices

UI Policies, Notifications Dictionary Entries and Overrides Data Policies
List Control and Calculations
Exporting the Data from Service-Now
Update sets imports and Exports
Scheduling Jobs
Capture class work in Update Sets to understand their purpose and movement
Learn how access to data is controlled within the framework of ServiceNow Contextual Security
Define Reference Qualifiers that direct the right data to the right users at the right time
Implement a Web Services API REST integration and learn about the possible data paths into ServiceNow
Coordinate service catalog elements, including user criteria, cart controls, and variables
Create a Record Producer
Implement new workflows that use a variety of activities to understand how records are generated from workflows
Define and use a database view as a report source, consider performance Best Practices, and try security
controls that apply to reporting
Set system controls that direct the right data to the right users at the right time

Business Rules Client Scripts
UI Actions
Script Includes

Bar Charts Pie Charts
List Reports
Pivot Tables
Using scripting in Reporting
Scheduling Reports
Making Gauges

Need For cloning and ways to implement it Upgrading the instance for new Release

Web Services: Direct Web Services Transform Map Web Services
Scripted Web Services
Email Integration: Inbound Actions
Event Registry
Creating and Triggering Events

Introduction to CMS Creating Sites
Creating Pages
Creating Blocks using Scripting
Login Rules

Classes in CMDB Mapping Configuration Item to Asset Records Loading the CI’s into ServiceNow
Relating Configuration items

Loading Data of different Formats Using Data Sources
Using Transform Maps and Transform scripts

Creating Catalog Items using Variables and Variable sets Creating Record Producers
Design the flow using Workflow
Creating Execution Plans
Writing Catalog Client Scripts and Catalog UI Policies

Creating Workflows on different tables Approvals using workflows
Using Different Activities in workflows

Installing MID server on an instance Testing the MID Server using another Logins
Importing Files by Using MID Server

What is Service Now Why and who can use Service Now
Concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals

Overview Incident management process
Continual service improvement to incident management

Overview Problem management process (identify, Investigate, Resolve)
Problem management workflow and problem task types
Continual Service improvement to problem management
Context menu

Overview Change management process (Raising, planning and Authorize)
Change management workflow and change task
Continual service improvement to change management

Introduction to CI and Asset Class and category CI
Model and type of assets
CMDB Plug-in and CI Relationships

Overview Knowledge Management Roles
Application and Modules Using Knowledge
Creating Knowledge
Translating Knowledge
Tracking and Reporting on Knowledge

Introduction to SLA,OLA and UPC SLA Workflow
Service Level Agreement
SDLC In Service now

My Profile My tasks and approvals
Introduction to Service Catalog

Modes of Training

Self Paced
Self Paced
Get previous live recorded training videos access and learn.
Fast Track
Fast Track
Start and Complete training in fast mode and implement.
Get training only on weekends as per your convenient.
Instructor LED Live Training.
Instructor LED Live Training
Get live training with real time expert.
Corporate Training
Corporate Training
Get training for your employees for new skills.
One-One Training
One-One Training
Don’t like to get training in a batch get specialised 1-1 training.

Trainings Features

Instructor LED Sessions
Instructor LED Sessions
Get Live Instructor LED interactive Sessions.
Total training will be followed by practical assignments for practical understanding.
Lifetime access
Lifetime access
We give a life time access to the recorded videos of your training.
After Completion of training you will receive a course completion certificate from HKR Trainings.
Convenient Timing
Convenient Timing
3Select convenient timing to get trained.
Real time Examples
Real time Examples
While training in progress get real time scenarios with examples for clear understanding.


Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.

Yes, we don’t assure 100% placement assistance. We are tied up with some corporate companies so when they have a requirement we send your profiles to them.

Yes, we provide demo before starting any training in which you can clear all your doubts before starting training.

Our trainers are real time experts who are presently working on particular platform on which they are providing training.

You can call our customer care 24/7

Max of the students get satisfied with our training, if you are not then we provide a specialised training in return.


Clients Reviews

Certification Process

After Completion of training you will receive a course completion certificate from HKR Trainings which adds a value to your carrier and this is the entry to build a carrier with this certificate.