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Servicenow administrator training

5 ( 578 Learners)

Become a ServiceNow administrator with ServiceNow Admin Course

30+ Hrs

Hands On Training

Lifetime Access

Updated Content


Learning Paths

Industry Expert



Advanced Interactive

Servicenow Administrator Course Overview

Get trained with hands-on skills in ServiceNow Administration to advance your IT career through our ServiceNow Administration Training. ServiceNow is a leading cloud computing services provider where an admin manages these services effectively. Our expert trainers from the industry will teach you the updated curriculum with practical examples so that you gain expertise. Further, you will get complete support and guidance that prepares you to clear the ServiceNow Admin Certification exam. Our training program is designed to develop excellent skills in this platform to make you an expert.


To apply for the Servicenow Administration Training Certification, you need to either:

  • Individuals with good programming skills and experience in programming can easily take ServiceNow Admin Training.
  • Further, basic familiarity with JavaScript, HTML, CSS, ITSM, SQL database concepts, etc., will be an added advantage.

ServiceNow Administrator Course Content

In our ServiceNow Admin Course, we aim to provide you with complete knowledge on ServiceNow administration. This course has been designed in collaboration with seasoned ServiceNow administrators, ensuring a thorough understanding of the subject. Take a glimpse at the key modules included in this training program:

  • What is Service Now
  • Navigation and users
  • Helpful portals, releases 
  • Forms, Lists and Tables

  • What is Incident, Problem and Change
  • Types of SLA- SLA, OLA and Underpining Contract

  • Create User
  • Create Role
  • Create Group
  •  Add new Group Automatically Associated with New User Record,
  • Add Users to new Groups

  • Personalizing Forms
  • Personalizing Lists
  • Introduction to Fields
  • What is a Plugins
  • How to clear the ServiceNow database cache
  • How to remove the attachment from forms

  • Modifying Menu Categories
  • Creating Application Menus
  • Creating Modules
  • Creating Sub Modules
  • Update Set
  • Creating Update Sets
  • Merging Update Sets

  • SLA Components
  • SLA Definition
  • Difference between SLA, OLA and Underpinning contracts
  • Task SLA (SLA Stages, Time based fields)
  • SLA Conditions
  • Use Retro-Restart option

  • What is ACL
  • How to create ACL
  • What is ACL Configuration

  • Data Imports
  • Creating and defining transform maps
  • Creating transform scripts

  • Overview
  • Creating a UI Policy
  • Defining Client Scripts
  • The On load Check Box
  • View-Specific UI Policy
  • Converting a UI Policy to a Data Policy
  • Flow Designer
  • Service Catalog UI Policy
  • Switching between UI15 and UI16
  • Branding you instance
  • Creating a custom dashboard

  • Groups and Roles
  • Emails and notification
  • User preferences

  • Create a knowledge article
  • Select a knowledge article category

  • Understanding Service Portal
  • Understanding Widgets
  • Service Portal components

Servicenow Administration Projects

We at HKR not only provide you with theoretical training but also make you practically knowledgeable by making you work with projects and case studies. Every course we offer includes two real-time projects which provide you with real-time experience. The practical knowledge improves your domain expertise and helps you in clearing the certifications with ease. Read more

Servicenow Administration Training Options


  • Interactive sessions
  • Learn by doing
  • Instant doubt resolution
  • Expert's Guidance
  • Industry-ready skills
Batch Start Date Time
Fast Track 21-Jun - 11-Jul 09:30 AM IST
Weekday 25-Jun - 25-Jul 11:30 AM IST
Weekend 29-Jun - 29-Jul 01:30 PM IST


Pay installments with no cost EMI


  • Exclusive training
  • Flexible timing
  • Personalized curriculum
  • Hands-on sessions
  • Simplified Learning

Exclusive learning from industry experts


Pay installments with no cost EMI


  • Skill up easily
  • Learn in no hurry
  • Less expensive
  • Unlimited access
  • Convenient

Hone your skills from anywhere at anytime


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Corporate Training

Employee and Team Training Solutions

Top Companies Trust HKR Trainings

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Our Learners

Harshad Gaikwad

Harshad Gaikwad

Practice Head

I had an insightful experience with HKR Trainings while participating in the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer offered detailed insights into various ServiceNow ITOM modules and practices. Throughout the course, the support team was consistently available, and the trainer adeptly clarified all my inquiries, ensuring a comprehensive understanding of ServiceNow ITOM concepts.
Balaji Gnanasekar

Balaji Gnanasekar

IT Analyst

I had a comprehensive learning journey with HKR Trainings while undertaking the PostgreSQL Training online. Engaging in instructor-led sessions, the trainer delved deep into various PostgreSQL functionalities and best practices. Throughout the training, the support team remained attentive, and the trainer skillfully addressed all my questions, facilitating a solid grasp of PostgreSQL concepts.
Amit Singh

Amit Singh

Technical Lead - Service Now

I had a rewarding experience with HKR Trainings while delving into the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer provided comprehensive insights into various ServiceNow ITOM modules and best practices. Throughout the course, the support team was consistently available, and the trainer adeptly addressed all my queries, ensuring a robust understanding of ServiceNow ITOM concepts.

ServiceNow Administrator Online Training Objectives

  • You can learn about the incident management process and service improvements.
  • Perform the main configuration tasks 
  • Work with the User Interface, actions and data policies, client scripts, and business rules 
  • Attach new users, classes, functions and 
  • Managing database and table, importing and updating sets 
  • Creating workflow, controlling system access and data security, etc.

The following roles get benefited by joining this course.

  • System Administrators,
  • IT professionals
  • Developers
  • Functional Consultants
  • For professionals who want to build their career in ServiceNow.

Everyone with programming experience and a good understanding of programming principles will excel in this technology and can take up this course.

Upon successful completion of the ServiceNow administrator course training and the related projects, HKR trainings will provide you with the course completion certificate that carries an added advantage in your resume.

All of our trainers are certified and highly qualified, having many years of experience in working with front-end technology development.

Apparently no. Our job assistance will help you to land on your dream job. We provide potential opportunities related to your course, but hiring will be based on your performance in the interview and the requirement of the recruiters.

ServiceNow Administrator training is a program designed to equip individuals with the knowledge and skills needed to effectively manage and maintain the ServiceNow platform, a popular IT service management and workflow automation tool.

Upon completing this course, you may be well-suited for job roles like

  • 1. ServiceNow Administrator
  • 2. ServiceNow Developer
  • 3. IT Service Manager
  • 4. Service Desk Analyst
  • 5. IT Operations Manager
  • 6. IT Project Manager
  • 7. Business Process Analyst

To begin this Servicenow admin online training, choose one of the following options: 

  • Click the Enroll Now button at the top of the page or 
  • Contact our customer number orJust fill out the pop-up form, and submit it
  • Our Support Team will get in touch with you as soon as they can, to provide you with further details about the training process.

HKR Provides Servicenow Training, ServiceNow ITOM Training, Servicenow service Mapping Training, Servicenow HR Service Management Training, Servicenow service portal Training, etc along with Servicenow Administration Training. 


A ServiceNow Administrator is a professional responsible for configuring, maintaining, and optimizing the ServiceNow platform, a cloud-based IT service management tool used for automating and streamlining various business processes.

Yes! Right from the first day of your ServiceNow Administrator training online, our trainers make sure that you understand all the concepts and provide you with complete guidance to reach your dream job. And when you complete your course, we will also assist you in your resume preparation which will give you the confidence to clear your interview. Moreover, We are also tied up with some corporate companies. So when they have a requirement, we send your profiles to them.

At HKR, we provide a free demo session for training seekers so they can conform to our quality and method of education before they enroll.

Our trainers are professionals with more than ten years of experience in the same domain. They are well-acquainted personnel with a flair for making learning fun and easy. We select them based on their skills and work experience.

You can contact our customer care number if your query does not belong to any of the questions we have addressed in this article. We will get back to you as soon as possible.

HKR Trainings assures that the learners get a quality course from our trainers. You (the learners) will have lifetime access to recorded sessions. So in case of any doubts, you can watch these recorded sessions or even can ask your trainers to clarify them. Moreover, you will also be working on a real-time project which will help you understand the concepts more clearly. So there is no question of not being satisfied.

At HKR Trainings, we have skilled ServiceNow Administrators, so you don't feel any difficulty in learning the concepts of ServiceNow Administration.

The career scope for ServiceNow Administrators is promising, as many organizations rely on ServiceNow for IT and business process automation, leading to a demand for skilled administrators to support and improve these systems.

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