Siebel CRM Interview Questions

1. What do you mean by Siebel CRM?

Ans: Siebel CRM, a product of Oracle Corporation, is a multifaceted software technology. It includes server frameworks that streamline integration, development, deployment, diagnostics, and mobile services. This robust tool is designed to offer comprehensive CRM solutions, both on-premises and on-demand. It is primarily utilized by customer relationship management teams to enhance their efficiency and effectiveness.

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2. What are the advantages of using Siebel CRM?

Ans: Siebel CRM comes with multiple benefits:

• Accelerates the sales cycle, enhancing organizational sales performance.
• Bolster's customer loyalty and marketing efficiency.
• Enhances customer experiences, streamlines operations, and boosts profitability.
• It empowers customers with self-service options.
• It generates revenue growth through deep insights into customer preferences.

3. What is the difference between fields and single value fields?

Ans: The distinction between fields and single-value fields lies in their structure and functionality within Siebel CRM's database schema, each serving a unique role in data management.

4. What is a complex join? Mention the difference between primary key and foreign key value?

Ans: Complex joins in Siebel CRM are characterized by conditional mappings such as <, >, =, AND, NOT. They often involve relationships between primary and foreign key values, starting from 1-N, and include 1-0, 1 and 0, 1-N relationships.

5. Dynamic picklist is used to update join fields? Explain how?

Ans: Dynamic picklists in Siebel CRM are innovative solutions designed to update join fields. While join fields typically resist modifications, dynamic picklists enable the alteration of new data records in these fields.

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6. Explain the optimization techniques in EIM?

Ans: EIM optimization involves strategic limitations on table and column usage, efficient batch management, parallel job execution using Siebel Manager, and meticulous settings management for performance enhancement.

7. How will you do validation in EScripts and configuration?

Ans: Validation in EScripts and configuration involves a three-step process: utilizing Siebel tools for object definition validation, ensuring value correctness before storage, and syntax checking during the EScripting process.

8. What is the difference between s_copy_x and s_opty_xm tables?

Ans: The s_opty_x and s_opty_xm tables in Siebel CRM differ in their relational structures, with the former supporting 1:1 relationships and the latter catering to 1:M relationships.

9. How to call an external webpage from the Siebel application?

Ans: Calling an external webpage from Siebel involves scripting techniques, utilizing methods such as Window.Open within the application's interface.

10. What do you mean by Siebel Admin mode view? How to create this?

Ans: Siebel Admin mode view, a critical feature in Siebel CRM, allows for a wide range of data manipulation tasks by overriding specific business component properties. It's created by setting the Admin mode property value to 'TRUE'.

11. What is the difference between horizontal and vertical in Siebel?

Ans: The difference between horizontal and vertical in Siebel CRM refers to the structural and functional distinctions within its architectural framework.

12. What does business module components user mode indicate?

Ans: In Siebel CRM, business module components' user mode indicates the visibility level in the business component, with options like “All,” “Personal,” “Manager,” and “Organization.”

13. What is the difference between an organization and a division in Siebel?

Ans: In Siebel CRM's hierarchy, an organization oversees data visibility control, a function not achievable by a division that falls under the organization in the structure.

14. What do you mean by EIM and EAI?

15. What are the different types of tables used in Siebel CRM?

Ans: Siebel CRM employs various table types, including base, interface, extension, EIM, and intersection tables, for diverse data management purposes.

16. What is the Siebel File System?

Ans: The Siebel File System is a shared directory used by Siebel servers and clients, storing compressed files essential for the enterprise's functionality.

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17. Can we integrate the Siebel CRM with applications like Oracle EBS and SAP? What steps are involved in it?

Ans: Integration of Siebel CRM with Oracle EBS and SAP is feasible using the Siebel Integration toolkit, which facilitates data mapping and connectivity.

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18. Explain the working of the Component Layer of the Siebel.

Ans: The Component Layer in Siebel Architecture is central to its functionality, encompassing business logic, and processes driving the application, and consists of various specialized components.

19. How can a Siebel application be accessed?

Ans: Siebel applications can be accessed through web browsers or mobile devices, offering flexible user interfaces.

20. List a few standard components examples that are included with the Siebel CRM.

Ans: Standard components in Siebel CRM include service requests, products, contacts, activities, accounts, opportunities, orders, and quotes.

21. What is an object manager?

Ans: An Object Manager in Siebel CRM manages access to the Siebel Object Model, ensures security, handles transactions, and supports workflow and user interface management.

22. Do Object managers have to serve all the user requests?

Ans: Object Managers in Siebel CRM are not required to handle all user requests, especially those not involving their specific object type.

23. Distinguish between an executable and task.

Ans: In Siebel CRM, an executable is a user-interface program, while a task is a server-executed automated procedure.

24. List some examples of executables and tasks.

Ans: Tasks in Siebel CRM are automated procedures like new record creation, while executables are programs executed by the server.

25. What will be the best way for adding custom logic to the workflow process?

Ans: The best way to add custom logic to a workflow process in Siebel CRM is through the Business Process Designer, which allows custom step integration.

26. What are the issues that can occur while creating a business service?

Ans: Common issues in creating a business service in Siebel CRM include connectivity problems due to incorrect settings or credentials and the inability to locate the required component.

27. Mention the best way to address issues that arise while transferring data from an old version to a new one?

Ans: Addressing data migration issues in Siebel CRM involves log analysis, testing on small data subsets, and possibly consulting Siebel support.

28. How should we handle the special characters while importing the data into Siebel?

Ans: To handle special characters during data import in Siebel CRM, employing UTF-8 character encoding is recommended.

29. How does Siebel avoid the creation of duplicate records while importing data?

Ans: Siebel CRM prevents duplicate records during data import through tools like the Data Validation Tool and built-in duplicate checkers.

30. How is concurrency managed by Siebel?

Ans: Siebel CRM manages concurrency through "Optimistic Locking," ensuring record edits are not overwritten and are edited by one user at a time.

31. What is the importance of the Siebel Interface Manager section?

Ans: The Siebel Interface Manager section is crucial for integrating Siebel CRM with other enterprise applications, offering a comprehensive overview of its capabilities.

32. How is the Siebel Data Transformation section used?

Ans: The Siebel Data Transformation section defines the transformation and mapping of data during import or export processes.

33. How is the Siebel Data Quality part used?

Ans: Siebel Data Quality is used to manage and monitor data quality in Siebel environments, focusing on duplication management, data cleansing, and accuracy.

34. How is the section “Siebel Analytics Web Server” used?

Ans: The Siebel Analytics Web Server section is employed for deploying and managing web applications created with Siebel Analytics Web Tools.

35. How is the Siebel Gateway Name Server section used?

Ans: The Siebel Gateway Name Server (GNS) is part of Siebel's high availability architecture, serving as a central repository for configuration data of all Siebel Servers.

Conclusion:

This interview guide provides a comprehensive overview of critical topics in Siebel CRM. For further hands-on experience and detailed understanding, stay tuned to this page.