Service Desk Manager Training

Get Your Dream Job With Our Service Desk Manager Training

HKR trainings Service Desk Manager training is for current and aspiring service desk managers and supervisors who want to improve their leadership and team management skills. This course will teach you how to become a professional Service Desk Manager by covering a wide range of topics. The students will gain the necessary manag.....ement skills to lead and grow a long-term service desk team. This course also includes service management best practices, which equips students with critical process and instrument expertise for achieving efficient, effective, and cost-effective service desk processes. It focuses on the support procedures, technologies, and tools used by service desks. It goes through important topics such as service level agreements, the benefits and drawbacks of metrics, and the deployment of service management methods..Join HKR trainings to receive industry-specific Service desk Manager  online training courses from certified mentors. Read more

Trusted Professionals   Batch Starts On: 3rd Jun

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Why should I learn Service Desk Manager?

The demand for skilled workers in this field continues to rise every year.In any..... IT Service Management, the Service Desk Manager is critical.  Read more

They are in charge of monitoring the day-to-day operations of the service desk i.....n order to ensure the safety of business teams and users.  Read more

There is also a high demand for Service Desk Managers, who earn an average of $1.....3,283 a year. Read more

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Service Desk Manager Course Overview

In every IT Service Management (ITSM) organization, the Service Desk Manager (SDM) plays a crucial role. They're in charge of monitoring service-desk operations on a day-to-day basis to guarantee that users and business teams get the help they need. The service desk manager wears many hats: part general management, part service operations, and part special initiatives. In addition to overseeing a potentially large team of support agents, the service desk manager keeps an eye on operations to ensure that issues are resolved as quickly as possible, as well as acting as the service desk's point of contact for key business projects.

HKR trainings Industry specialists create Service desk Manager training based on the most recent innovations and demands in the IT industry. This training is designed to give Service Desk Managers and Supervisors a comprehensive grasp of the Service Desk and Support Environment. One will explore on how to identifying Strategic Needs, key Essential Management Skills,Developing a Strategic Role,Promoting Service Desk Quality Assurance Activities Integrating the Service Desk,Effective Tool and Technology Management,Recruitment, retention, and development of employees,Learning and Development,Management & Leadership,ect in depth.You'll also have the opportunity to work on industry-based real-time projects in a variety of verticals. Sign up in our Service desk Manager  certification training to be a certified professional in the industry.

Service Desk Manager course Content Download Curriculum

The Service desk Manager training course curriculum is structured to streamline the learning process by a team of experts. You can find the complete course details in below-mentioned modules:

  • Understanding the mission objective and  strategic business goals
  • Determining the best proven strategies 
  • Developing an environment for successful establishment of the Service Desk
  • Exploring the importance of business and IT integration
  • Develop strategies with respect to business opportunities
  • Understand the importance and need for goals and objectives
  • Understand the importance of ensuring all staffing.
  • Determine the type and style of management reporting that best meets the organization's needs
  • Understanding customer's expectations and perceptions
  • Understand the benefit of using SLAs.
  • Understand the importance of a reward and recognition strategy
  • Identify some different methods of reward and recognition
  • Determine how to create a project plan for the Service Desk's setup or redesign. Identify the processes that must be included in a project plan.
  • Recognize the significance of good process management.
  • Examine which ITSM processes the Service Desk is involved with.
  • Establish the role of the Service Desk in the problem-solving process.
  • Identify techniques for prioritizing tasks.
  • Learn how to make the most of knowledge management.
  • Determine the significance of a successful change management strategy.
  • Understand the importance of processes within the work environment.
  • Determine the benefits of a problem management process.
  • Understanding the importance of root cause analysis
  • Review the importance and benefit of metrics as part of the customer service processes
  • Investigate motivational theories and their application in the workplace.
  • Review work environment characteristics
  • Identify the behavioral skills and attributes required for Service Desk workers.
  • Understanding the skills and knowledge required by staff
  • Identify the core business knowledge all staff should possess as a minimum
  • To meet and exceed customer expectations, understand the standard QA procedures used to assess, adapt, and improve IT services.
  • Recognize the need of benchmarking in the Service Desk environment in order to achieve a performance comparison.
  • Identify the commonly used Service Desk tools and technologies, their benefits and pitfalls
  • Examine the various knowledge tools available to the Service Desk
  • Identify which tools we use, which we need and why we need them
  • Understanding the responsibilities of the Service Desk in contributing to IT and business objectives
  • Implement ways to recognize and promote the benefits a Service Desk brings to the business
  • Gain a basic understanding of financial principles and business awareness
  • Identify the skills required for the Service Desk team from the customer's perspective and ours
  • Determine methods to recruit and retain talented staff
  • Identify the qualities that make for effective leadership and how to develop them
  • Determine how well we manage our time and develop ways for improving our time management skills
  • Understand the importance of continual personal development, continual learning and of staying current within the industry
  • Identify techniques for staff assessment and staff development
  • Summarize all the points discussed.

At HKR trainings, we provide practice tests at the end of the course , community question and answers, also Service desk Manager interview question and answers and Sample Resumes to crack the interview.

We at HKR trainings provide the learners with practice Mock Interview Sessions and excellent Job Support at the end of the course.
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Service Desk Manager Training Highlights 100% Money Back Guarantee

30 Hrs Instructor-Led Training

Learn on your own timeline

Master Your Craft

Real-world & Project Based Learning

Lifetime LMS & Faculty Access

24/7 online expert support

Access to an online community forum

Customised course creation

Service Desk Manager Training Advantages

This Technology Offers Excellent Career Opportunities Worldwide.

Salaries Offered for Certified Professionals is Very High and More Number of People Started Learning this Course.

It has a Great Learning Scope

Streamlined Work Process Helps You Execute all Complex Tasks Easily.

Fast track your career growth with Service Desk Manager Training Certification course.

Service Desk Manager Online Training Objectives

Upon successful completion of Service desk Manager training at HKR trainings, you will learn the following things.

  • Develop and implement service desk and support strategies that are properly aligned with the company's business strategy and goals.
  • Demonstrate the necessary leadership and management skills to succeed as a Service Desk and Support Manager.
  • To improve IT efficiency and effectiveness, integrate the service desk with other IT operations, processes, and standards.
  • Design, contract, and provide great customer care and support through service desk processes and services.

The Service desk Manager course benefits the following list of professionals.

  • Freshers
  • Supervisors
  • Team leaders
  • Individuals interested in pursuing a career in Service desk Manager.
  • To learn Service desk Manager, you don't need to meet any specific requirements. However, having the following knowledge and abilities is always beneficial
  • You should have some experience with the Service desk which will would be beneficial.

To start with the Service desk Manager course, you need to check with the best institute that delivers the knowledge. Before proceeding to join any training, take suggestions from the experts who had already learned the course. We at HKR trainings, with a team of industry experts, are ready to fulfill your dream career to achieve a job in desired companies.

Once you complete the entire course along with real-time projects and assignments, HKR trainings delivers the course completion certification. This certification helps to get a job in any company very quickly.

Our trainers are highly qualified and certified with many years of industry experience and technology background in Service desk Manager.

Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies

We, at HKR trainings, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.

Interested in our Service Desk Manager Training program ?

Service Desk Manager Training Options

We follow four formats for Service Desk Manager training for the flexibility of our students

Live Online Training

  • » Interact live with industrial experts.
  • » Flexible Schedule.
  • » Free Demo before Enroll.

1:1 Live Online Training

  • » Dedicated Trainer for you.
  • » 1:1 Total Online Training.
  • » Customizable Curriculum.


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Self-Paced E-Learning

  • » Get E-Learning Videos.
  • » Learn Whenever & Wherever.
  • » Lifetime free Upgrade.

Corporate Training

  • » Customized Training.
  • » Live Online/Classroom/Self-paced.
  • » 10+ years Industrial Expert Trainers.


Certifications play a vital role in showcasing your tech skills and also help to achieve your dream career. Moreover, it shows your talent to connect with real-time projects. Many companies are preferring the candidates with certifications and also provide substantial salary packages.

We at HKR trainings, help the candidates to achieve certifications through our industry-oriented training. Once, you're done with complete training along with real-time projects, and we provide the course completion certificate. It illustrates that you are proficient in the technology to handle real-time projects. HKR trainings certification is well recognized across all top MNCs and helps you get into a job quickly.

HKR Trainings Certification

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Service Desk Manager projects

Our Service desk Manager Training course strives to provide the best instruction that combines basic knowledge of core basic ideas with a hands-on approach. Exposure to existing industry use-cases and circumstances will assist learners in scaling, enhancing their abilities and performing real-time projects using best practices.

Our Learners



Hi everyone, myself Suhana just completed the Service desk Manager training from the expert trainers..... at HKR trainings.The trainer had a decent knowledge in the subject and cleared all the doubts hassle free. I Really enjoyed the way the trainer taught the lessons. Everything is perfect and I would recommend it for my friends as well. Read more



Good day, everyone! I strongly urge you to attend HKR trainings if you want to develop your career b.....ecause the professors are both experienced and knowledgeable. They used real-life examples to convey the concepts. Thank you for sharing with us the vital information on the Service Desk Manager. Read more



Excellent opportunity to advance your career in the Service desk Manager field. All of the course mo.....dules are thoroughly explained. The course includes real-world projects, practice paper assessments, and mock tests to assess the abilities taught. I would definitely recommend this institute to my friends as well. Read more


Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.

Yes, we don’t assure 100% placement assistance. We are tied up with some corporate companies so when they have a requirement we send your profiles to them.

Yes, we provide demo before starting any training in which you can clear all your doubts before starting training.

Our trainers are real time experts who are presently working on particular platform on which they are providing training.

You can call our customer care 24/7

Max of the students get satisfied with our training, if you are not then we provide a specialized training in return.

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