30+ Hrs
Hands On Training
Lifetime Access
Updated Content
Customizable
Learning Paths
Industry Expert
Mentors
Projects
Advanced Interactive
|
Hands On Training
Updated Content
Learning Paths
Mentors
Advanced Interactive
In every IT Service Management (ITSM) organization, the Service Desk Manager (SDM) plays a crucial role. They're in charge of monitoring service-desk operations on a day-to-day basis to guarantee that users and business teams get the help they need. The service desk manager wears many hats: part general management, part service operations, and part special initiatives. In addition to overseeing a potentially large team of support agents, the service desk manager keeps an eye on operations to ensure that issues are resolved as quickly as possible, as well as acting as the service desk's point of contact for key business projects.
HKR trainings Industry specialists create Service desk Manager training based on the most recent innovations and demands in the IT industry. This training is designed to give Service Desk Managers and Supervisors a comprehensive grasp of the Service Desk and Support Environment. One will explore on how to identifying Strategic Needs, key Essential Management Skills,Developing a Strategic Role,Promoting Service Desk Quality Assurance Activities Integrating the Service Desk,Effective Tool and Technology Management,Recruitment, retention, and development of employees,Learning and Development,Management & Leadership,ect in depth.You'll also have the opportunity to work on industry-based real-time projects in a variety of verticals. Sign up in our Service desk Manager certification training to be a certified professional in the industry.
To apply for the Service Desk Manager Training, you need to either:
The Service desk Manager training course curriculum is structured to streamline the learning process by a team of experts. You can find the complete course details in below-mentioned modules:
Our Service desk Manager Training course strives to provide the best instruction that combines basic knowledge of core basic ideas..... with a hands-on approach. Exposure to existing industry use-cases and circumstances will assist learners in scaling, enhancing their abilities and performing real-time projects using best practices. Read more
Upon successful completion of Service desk Manager training at HKR trainings, you will learn the following things.
The Service desk Manager course benefits the following list of professionals.
To start with the Service desk Manager course, you need to check with the best institute that delivers the knowledge. Before proceeding to join any training, take suggestions from the experts who had already learned the course. We at HKR trainings, with a team of industry experts, are ready to fulfill your dream career to achieve a job in desired companies.
Once you complete the entire course along with real-time projects and assignments, HKR trainings delivers the course completion certification. This certification helps to get a job in any company very quickly.
Our trainers are highly qualified and certified with many years of industry experience and technology background in Service desk Manager.
Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies
We, at HKR trainings, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.
Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.
Yes, we don’t assure 100% placement assistance. We are tied up with some corporate companies so when they have a requirement we send your profiles to them.
Yes, we provide demo before starting any training in which you can clear all your doubts before starting training.
Our trainers are real time experts who are presently working on particular platform on which they are providing training.
You can call our customer care 24/7
Max of the students get satisfied with our training, if you are not then we provide a specialized training in return.
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