Last updated on Nov 07, 2023
Vlocity (Salesforce Sectors) provides pre-built Salesforce solutions to meet the needs of specific industries which require CRMs that are significantly customized beyond Salesforce's out-of-the-box state. Vlocity, which was founded in 2014, swiftly established itself as an "industrial cloud" pioneer, receiving 3 Forbes Cloud 100 honors in 2017, 2018, & 2019. What factors aided them in achieving such quick success?
Vlocity applications (based on the Salesforce platform) provide multichannel sales, advertising, servicing, and CPQ solutions to specific industries like Communications, Health coverage, Energy and Utilities, Financial Services, Multimedia, Healthcare, and Public Sector. The secret to success is straightforward. Companies profit from pre-built flows and procedures that would otherwise take several months (& millions) to construct custom. Salesforce purchased Vlocity in 2020. Salesforce has been able to include Vlocity's industry-specific CRM systems in its current Salesforce Industries offerings as a result of the acquisition. Vlocity's creator David Schmaier maintained his position as CEO of Salesforce Enterprises, a corporate unit in charge of establishing clouds for new verticals, following the rebranding.
Salesforce had a step up on the latest vertical solutions after acquiring Vlocity. In general, the 12 existing industry clouds are making progress inside the Vlocity apps. These add to Salesforce's existing data model and give out-of-the-box services which reflect their industry's language.
Two often used "clouds" are, for example:
Organizations gain all the tools and apps they need to develop subscription services, handle orders, quotations, and contracts in an agile manner with Media and Communications Clouds.
Financial Services Cloud: Provides a consolidated system with a unified customer's perspective of their policy, financial information, and claims to support the banking, financial advisory, and insurance markets.
Marketing, sales, commercial agility, and also operating efficiency, are all enhanced by these clouds, which reduce time to value.
Salesforce Vlocity is the hottest innovation on the Salesforce platform, which is the industry's leading provider of industry-specific solutions and software. It stands out as a worldwide forerunner in Customer Relationship Marketing, transforming the total customer experience (CX) (CRM). Vlocity also aids in the comprehension of the CMT, healthcare, and insurance realms. Salesforce Vlocity also has a lot more to offer, such as Lightning Web Omnichannel processes, Integration processes, Vlocity Actions, Tracking services, Data Migration, and so on. Salesforce Vlocity also improves CPQ and guided selling. Salesforce Vlocity is a trailblazer, enabling a slew of top and up-and-coming businesses to achieve their goals through its Omnichannel processes.
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As a result of this collaboration, industry-specific solutions have become a key component of the platform's capabilities. Salesforce has improved its adaptability over time, seeking to meet any industry issue. Nonetheless, one stumbling block remains unsolved: IT complexity. Consider a company with a complex IT stack, including some in-house applications. It will take a long time and a lot of money to replace it with a centralized platform. To enable end-to-end business processes, consultants and developers must customize the system, align, and merge apps.
This is where Vlocity comes in. Vlocity adds enterprise product catalogs (EPCs), customer relationship management (CRM), order processing, and digital commerce to Salesforce, and also pre-built methods and new models. The software is developed in strict accordance with industry standards established by organizations such as the TM Forum as well as the MAF. As a result, businesses are able to go live more quickly. They teach their employees and may eventually be self-sufficient, saving money on consultants and developers.
Top 30 salesforce Vlocity Interview questions & answers for freshers & experienced professionals
OmniStudio is a modular framework that allows you to easily develop Salesforce flows and solutions using standard click-based components.
The architecture of OmniStudio is made up of three layers:
This is the User Interface Engine. It contains all of the user interface elements that can be selected and dragged toward the action area. We must choose the appropriate component depending on business requirements. The back-end layer's entry point is this layer. To conduct any operation, simply connect the back-end components to the components. This UI Engine gets separated into two categories once more:
Flexcard is an alternative if you really want to display multiple data in less space. Flex cards have been used to display data at a glance. This is a drag-and-drop tool that allows you to quickly configure, preview, and troubleshoot a screen. FlexCards present and summarise contextual information and actions from Salesforce and third-party platforms.
OmniScript is being used to give users a guided path through the business processes. That implies you can show multiple screens in a row. We may create pages quickly and effortlessly with the assistance of OmniScript, which is a drag-and-drop application. This is also entirely programmable, allowing it to be tailored to specific requirements. Another omniscript can be called from one omniscript. You may use OmniScripts to create sales, service pathways, and other business operations.
Backend logic & data are handled by this layer. By using integrations, Service Management may read and write data via Salesforce and other external sources.
It is divided into two sections:
1. OmniStudio Dataraptors :
DataRaptors are used to retrieve, transform, and update information. They are used to perform data-related operations such as reading, writing, and transforming data from external sources. There are four parts to Dataraptors
2. OmniStudio Integration Procedures :
To carry out such tasks, this instrument is quick and dependable. You can use Integration Procedures to retrieve data from third-party services.
Developer Experience :
OmniStudio Data packs can be managed with the IDX Build Tool. IDX Workbench seems to be a desktop program for transferring Salesforce information and Data packs. In conclusion, like custom programming, OmniStudio provides simple shortcuts and greater reuse chances for adapting the industry-oriented solution to your specific needs.
However, there are several disadvantages to be aware of right now:
Do you want to learn more about Salesforce Vlocity? Watch this Demo video now:
FlexCard Actions can be used to start or modify an OmniScript, connect to a website page or app, show a flyout, launch an event, or change the values of data fields. FlexCards can do the following actions:
To summarise, Vlocity achieved a breakthrough by offering businesses such an architectural foundation tailored to their industry. Salesforce's acquisition signaled the company's transition to industry-specific products that are easier to tailor and onboard users. For such a quicker digital transformation journey, firms can use the current Salesforce Industry clouds, which offer a configurable data model and a reliable version with reusable solutions.
Ishan is an IT graduate who has always been passionate about writing and storytelling. He is a tech-savvy and literary fanatic since his college days. Proficient in Data Science, Cloud Computing, and DevOps he is looking forward to spreading his words to the maximum audience to make them feel the adrenaline he feels when he pens down about the technological advancements. Apart from being tech-savvy and writing technical blogs, he is an entertainment writer, a blogger, and a traveler.
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