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ServiceNow Service Mapping Training Online

5 ( 700 Learners)

Learn how to Install and configure MID Servers with ServiceNow Service Mapping Online Training

30+ Hrs

Hands On Training

Lifetime Access

Updated Content


Learning Paths

Industry Expert



Advanced Interactive

ServiceNow Service Mapping Course Overview

ServiceNow mapping helps in revealing the application services of an organization by bringing together all the configuration profiles, devices and applications used in the business operations. The ServiceNow mapping feature maps the dependencies between the devices and applications.

HKR delivers the best industry-oriented ServiceNow mapping course that is in line with the certification exam. This course provides you in-depth knowledge on the concepts such as ITOM with mide servers, event management, discovery, bulk mapping, error handling,  etc. During the training period, you can get full support and real-time project assistance from experienced professionals. Enroll today at HKR for accepting the new challenges to make the best outcome out of our ServiceNow mapping online training.


To apply for the ServiceNow Service Mapping training, you need to either:

  • You should have a basic understanding of computer networking concepts like IP addresses, protocols and routing
  • You should have a basic understanding of Operating systems and virtualization concepts.
  • You should also be familiar with at least one programming language like Java, Ruby or Python.

ServiceNow Service Mapping Course Content

The ServiceNow mapping course curriculum is structured to streamline the learning process by a team of experts. You can find the complete course details in below-mentioned modules:

  • Pattern-based discovery in service mapping 
  • Traffic based discovery in service mapping
  • Domain separation and service mapping
  • Discovery of application services on the cloud using service mapping
  • Discovery and service mapping supported applications
  • Components installed with service mapping roles and flow

  • Request service mapping
  • MID Server configuration for service mapping
  1. Choose MID server selection algorithm
  2. MID Server configuration for service mapping in upgraded deployments
  3. Configure a default MID Server for service mapping for upgraded deployments
  4. Create a dedicated WMI collector service for MID servers running on the same server
  • Prerequisites for performing top-down discovery using service mapping
  1. Credentials  required for host discovery
  2. Service Mapping commands requiring a privileged user
  3. Service mapping commands not requiring a privileged user
  4. SNMP-based queries
  • Create a discovery behavior for UNIX-based load balancers
  • Verify that service mapping is set up
  • properlyQuick start tests for service mapping

  • Map multiple application services suggested by service mapping

Map multiple application services from a  CSV file

  1. Prepare a CSV file for mapping your candidates
  • Map a single application service
  1. Entry point attributes
  2. Provide entry points for mapping an application service
  3. Mapping application services containing Citrix XenApp and presentation server
  4. Mapping application services containing 

a.Microsoft exchange server
b.SAP applications
c.TIBCO business works and EMS
d.Oracle Glassfish servers
e.Oracle Tuxedo platform

       5.Fix application service errors in bulk

  • Fix Application Service Errors in Bulk


  • Fix errors in individual application services using discovery messages
  • Skip errors to continue discovering an application service
  • Resolve pattern-related mapping errors
  • View status for application services discovered with service mapping

  • Send application service maps for review
  • Review application service maps
  • Fine-tune application services to implement owner requests
  1. Manually and Cls to an application service
  2. Remove Cls not belonging to application services
  3. Transfer a map segment into another application service
  4. Link application services
  5. Discover Cls identified as generic applications

  • Define criticality for application services
  • Enable traffic-based discovery for an application service
  • Group application services
  • Control user access to application services
  • Schedule a top-down discovery by service mapping
  • Service definition transfer from one instance to another

  • Application service maps
  • View CI attributes in an application service map
  • View CI connection attributes in an application service map
  • View the change history of application services
  • Compare two versions of an application service
  • Check CI dependenciesView network or storage path
  • VIew the list of CIs belonging to an application service
  • Convert application service maps into PDFsModify view for an application service map

  • Keyboard Shortcuts for Operating Service Mapping in Accessibility mode

  • Enable traffic-based discovery for CI types or specific CIs
  • Configure file tracking

         1.Modify tracking changes in configurationf iles

  • Data collection and discovery using Netflow
    1.Configure one-time data import using NetFlow for testing purposes
    2.Configure data collection using Netflow
  • Data collection and discovery using VPC flow logs
    1.Configure data collection using VPC flow logs
  • Configure search assistant for windows
  • Modify display for CI attributes
  • Configure support for windows servers with non-English OS
  • Upload the rctrlx.exe file to MID servers

  • Create empty phases
  • Phase population
    1.Import planned application services from the CSV file
    2.Import planned application services from load-balancers
    3.Add planned application services to phases manually
  • Creation of actual application services during planning
    1.Collect data
    2.Check entry point connectivity
    3.Create actual application services during planning
    4.Review application services
    5.Fix actual application services during planning
    6.Approve application services during planning

HKR Trainings provides Servicenow Interview Questions, Servicenow Tutorial and Servicenow Sample Resume for clear understanding.

Servicenow Service Mapping Projects

We at HKR not only provide you with theoretical training but also make you practically knowledgeable by making you work with projects and case studies. Every course we offer includes two real-time projects which provide you with real-time experience. The practical knowledge improves your domain expertise and helps you in clearing the certifications with ease. Read more

Servicenow Service Mapping Training Options


  • Interactive sessions
  • Learn by doing
  • Instant doubt resolution
  • Expert's Guidance
  • Industry-ready skills
Batch Start Date Time
Weekday 27-May - 26-Jun 09:30 AM IST
Fast Track 31-May - 20-Jun 11:30 AM IST
Weekday 4-Jun - 4-Jul 01:30 PM IST


Pay installments with no cost EMI


  • Exclusive training
  • Flexible timing
  • Personalized curriculum
  • Hands-on sessions
  • Simplified Learning

Exclusive learning from industry experts


Pay installments with no cost EMI


  • Skill up easily
  • Learn in no hurry
  • Less expensive
  • Unlimited access
  • Convenient

Hone your skills from anywhere at anytime


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Our Learners

Harshad Gaikwad

Harshad Gaikwad

Practice Head

I had an insightful experience with HKR Trainings while participating in the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer offered detailed insights into various ServiceNow ITOM modules and practices. Throughout the course, the support team was consistently available, and the trainer adeptly clarified all my inquiries, ensuring a comprehensive understanding of ServiceNow ITOM concepts.
Balaji Gnanasekar

Balaji Gnanasekar

IT Analyst

I had a comprehensive learning journey with HKR Trainings while undertaking the PostgreSQL Training online. Engaging in instructor-led sessions, the trainer delved deep into various PostgreSQL functionalities and best practices. Throughout the training, the support team remained attentive, and the trainer skillfully addressed all my questions, facilitating a solid grasp of PostgreSQL concepts.
Amit Singh

Amit Singh

Technical Lead - Service Now

I had a rewarding experience with HKR Trainings while delving into the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer provided comprehensive insights into various ServiceNow ITOM modules and best practices. Throughout the course, the support team was consistently available, and the trainer adeptly addressed all my queries, ensuring a robust understanding of ServiceNow ITOM concepts.

ServiceNow Service Mapping online Training Objectives

Upon successful completion of ServiceNow mapping training at HKR, you will learn the following things.

You will learn how to configure and deploy the applications using the ServiceNow mapping.Learn about reconciliation and identifying the frameworks that are related to ServiceNow mapping.Learn about  the security factors in implementing ServiceNow mapping.Learn about the key concepts required and scoping refinement etc.

The ServiceNow Mapping course benefits for the following list of professionals.

  • ServiceNow developers and administrators
  • IT professionals
  • Project Managers
  • Who are aspiring to learn ServiceNow Platform

There are no special requirements to take up this course. The one interested in enhancing their career and critical skills in ServiceNow mapping can attend the course.Basic knowledge of IT technologies.

To start with the ServiceNow mapping training course, you need to check with the best institute that delivers the knowledge. Before proceeding to join any training, take suggestions from the experts who had already learned the course. We at HKR, with a team of industry experts, are ready to fulfill your dream career to achieve a job in desired companies.

Once you complete the entire course and real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.

Our trainers are highly qualified and certified with many years of industry experience and technology background in ServiceNow.

Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies.

We, at HKR, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.


Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.

Yes, we don’t assure 100% placement assistance. We are tied up with some corporate companies so when they have a requirement we send your profiles to them.

Yes, we provide demo before starting any training in which you can clear all your doubts before starting training.

Our trainers are real time experts who are presently working on particular platform on which they are providing training.

You can call our customer care 24/7

Max of the students get satisfied with our training, if you are not then we provide a specialised training in return.

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