Servicenow Service portal training

5 ( 590 Learners)

Explore all aspects of the Service Portal application with Servicenow Service Portal Course

30+ Hrs

Hands On Training

Lifetime Access

Updated Content


Learning Paths

Industry Expert



Advanced Interactive

ServiceNow Service Portal Course Overview

The ServiceNow Service Portal offers a powerful and flexible platform for creating custom portals that provide a streamlined and user-friendly interface to ServiceNow applications. Due to its complexity and the vast array of modules and components it encompasses, a comprehensive and structured learning approach is necessary to master the Service Portal.


Our course at HKR Trainings is designed to deconstruct the complexities of the ServiceNow Service Portal into manageable segments, making it easier for you to understand and master each component. Our experts have crafted the course outline to ensure that you can easily grasp the intricacies of Service Portal modules and their operational functionalities, even those not extensively documented in the available repositories.


Throughout the course, we will cover:


An overview of the ServiceNow Service Portal and its architecture.

Detailed instruction on the dependencies and relationships between ServiceNow widgets and Service Portal tools.

Hands-on experience with widget development, including the use of ServiceNow APIs and record watchers.

Understanding widget dependencies, providers, and how to manage them effectively.

Industry-based best practices as recommended by ServiceNow for designing and maintaining service portals.

Our interactive course format encourages two-way communication, allowing you to clear any doubts and tailor your learning experience to your specific needs. You will have the opportunity to engage with the material actively, participate in discussions, and work on practical exercises that reinforce your learning.


By the end of the course, you will have a solid understanding of how to leverage the ServiceNow Service Portal to create engaging and efficient user interfaces for various ServiceNow applications. Whether you're looking to enhance your current skill set or aiming to specialize in Service Portal development, our training will provide you with the knowledge and hands-on experience you need to succeed.


Enroll in our ServiceNow Service Portal course at HKR Trainings to take the first step towards becoming an expert in Service Portal development and customization.


To apply for the Servicenow Service Portal Training, you need to either:

  • Basic understanding of project management terms like project scope, budget, schedule, stakeholder, risk management
  • Basic understanding on business analysis techniques like requirement gathering, process mapping and data analysis
  • Good communication skills, active listening skills and collaboration skills.

ServiceNow Service Portal Course Content

.The ServiceNow Service Portal course curriculum is structured to streamline the learning process by a team of experts. You can find the complete course details in the below mentioned modules:

1.1 Service portal core concepts

1.2 Activate service portal

2.1 CMS to service portal transition

2.2 Service catalog forms in the service portal

2.3 Replace a service catalog form script with a widget

3.1 Service portal and client scripts

3.2 Supported client script types and APIS

3.3 Activate service portal validation scripts

Domain separation in the service portal

Antivirus scanning in the service portal

6.1 Service portal configuration page

6.2 Service portal properties

7.1 Configure a catalog in the service portal

7.2 Associate a portal with a knowledge base

7.3 Configure agent chat in the service portal

8.1 Build and edit a page practicing the service portal designer

8.2 Assigning a homepage to a portal

8.3 Assigning a default error page

8.4 Adding SEO information to service portal pages

8.5 Page navigation by URLRedirect a reference to a page IDActivate the knowledge article view page on upgrade

8.6 Including font icons on a page

9.1 Widget library example widgets

9.2 Search widgets

9.3 Knowledge Management widgets

9.4 Service Catalog widgets

Define a search source

  1. Paginate search source results
  2. Create an advanced typeahead template
  3. Tutorial: Configure an outside knowledge foundation search source
  4. Example: set up a GitHub search source

Enable search facetsAdd facets to a simple search sourceDisable facets for a search sourcePopulate search suggestions in service portalAdd a text index group to a portalSet the default portal search sourceConfigure search sources available on a page.

11.1 Create an announcement 

11.2 Create an announcement display style

11.3 Create an announcement type

12.1 Single sign-on, logins, and URL redirectsConfigure page security by roleConfigure widget securityUser criteria for the service portal

  1. Activate the user criteria for the service portal plugin
  2. Determine the user standard for service portal system property
  3. Create a user criteria record for the service portal
  4. Implement user standard to a page, widget, or its instance
  5. Apply user criteria to a search source

12.2 Enable e-signature for the service portal

Service Portal SCSS primer

Performance analytics content pack for the service portal

HKR Trainings provides servicenow Interview Questions, servicenow Tutorial and sample Resumes for clear understanding.

Servicenow Service Portal Projects

We at HKR not only provide you with theoretical training but also make you practically knowledgeable by making you work with projects and case studies. Every course we offer includes two real-time projects which provide you with real-time experience. The practical knowledge improves your domain expertise and helps you in clearing the certifications with ease. Read more

Servicenow Service Portal Training Options


  • Interactive sessions
  • Learn by doing
  • Instant doubt resolution
  • Expert's Guidance
  • Industry-ready skills
Batch Start Date Time
Weekday 17-Apr - 17-May 09:30 AM IST
Weekend 21-Apr - 21-May 11:30 AM IST
Weekday 25-Apr - 25-May 01:30 PM IST


  • Exclusive training
  • Flexible timing
  • Personalized curriculum
  • Hands-on sessions
  • Simplified Learning

Exclusive learning from industry experts


  • Skill up easily
  • Learn in no hurry
  • Less expensive
  • Unlimited access
  • Convenient

Hone your skills from anywhere at anytime

Corporate Training

Employee and Team Training Solutions

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Our Learners

Harshad Gaikwad

Harshad Gaikwad

Practice Head

I had an insightful experience with HKR Trainings while participating in the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer offered detailed insights into various ServiceNow ITOM modules and practices. Throughout the course, the support team was consistently available, and the trainer adeptly clarified all my inquiries, ensuring a comprehensive understanding of ServiceNow ITOM concepts.
Balaji Gnanasekar

Balaji Gnanasekar

IT Analyst

I had a comprehensive learning journey with HKR Trainings while undertaking the PostgreSQL Training online. Engaging in instructor-led sessions, the trainer delved deep into various PostgreSQL functionalities and best practices. Throughout the training, the support team remained attentive, and the trainer skillfully addressed all my questions, facilitating a solid grasp of PostgreSQL concepts.
Amit Singh

Amit Singh

Technical Lead - Service Now

I had a rewarding experience with HKR Trainings while delving into the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer provided comprehensive insights into various ServiceNow ITOM modules and best practices. Throughout the course, the support team was consistently available, and the trainer adeptly addressed all my queries, ensuring a robust understanding of ServiceNow ITOM concepts.

ServiceNow Service Portal online Training Objectives

ServiceNow Service Portal is an alternative to the standard user platform. This training session will help to understand the fundamental concepts of the ServiceNow service portal. You will learn to configure, customize, and extend various components of the service portal by our structured course pattern.  We will help you explore the student instance and how to configure, customize, and extend the portal components for your self-service instances. 

You need to understand the ServiceNow products and services before trying to grab the ServiceNow portal knowledge. servicenow Development background is the most needed skill to gran the advanced complexities and flow of the development process. Either you are a student or a working professional, ServiceNow Service Portals Online Course will help you get an intense understanding of the development need.

ServiceNow Offers a wide range of products and services to fulfill the development, networking, and API services need of the IT industry. Having a professional set of skills in handling ServiceNow Service Portal usage, extensibility, performance, and operating components will help you stand strong in the market. ServiceNow covers wide networking for the development and technology needs of the companies. It will help you get the right set of skills to build a strong career path. 

ServiceNow Service Portal Training enables you to configure, customize, and extend to use various components of ServiceNow. You will get the idea to develop widgets, manage APIs, identify and support dependencies, association, and relationships between products and components. It will help you get the professional skill to handle the ServiceNow Service Portal by building and managing your application.

Our trained professionals will guide you to clear your doubts, handle individual assessments, customize your course structure as per your learning interest and background. You can self streamline your learning experience with our training structure to enhance your knowledge base. You can add an advanced development skill to your resume to attract the right set of organizations.

You will get a detailed explanation of each topic, defining g and simplified concepts based on real-time scenarios and examples. You will be able to relate the components and their dependencies based on various relationships. Our trainers will give you the live scenario explanation to develop the self suffice portal.


Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.

Yes, we don’t assure 100% placement assistance. We are tied up with some corporate companies so when they have a requirement we send your profiles to them.

Yes, we provide demo before starting any training in which you can clear all your doubts before starting training.

Our trainers are real time experts who are presently working on particular platform on which they are providing training.

You can call our customer care 24/7

Max of the students get satisfied with our training, if you are not then we provide a specialised training in return.

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