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ServiceNow HR Service Management training

5 ( 775 Learners)

Explore the HR management lifecycle concepts with ServiceNow HR Service Management Course

30+ Hrs

Hands On Training

Lifetime Access

Updated Content

Customizable

Learning Paths

Industry Expert

Mentors

Projects

Advanced Interactive

Servicenow HRSM Course Overview

ServiceNow's platform is not only powerful for IT service management but also offers a robust suite for HR service management, transforming how HR services are delivered within organizations. The ServiceNow HR Service Management application is designed to automate standard HR processes, provide employees with a consumer-like service experience, and free HR professionals from repetitive tasks so they can focus on more strategic initiatives.

 

Whether you're a student looking to enter the workforce or a professional aiming to enhance your skill set, mastering ServiceNow HR Service Management can significantly increase your marketability and open up new career opportunities.

 

HKR Trainings has developed a ServiceNow HR Service Management course that is perfectly aligned with the certification exam requirements. This course is structured to provide you with a deep understanding of how to effectively implement ServiceNow HR Service Management within an organization's HR department. The curriculum includes:

 

An introduction to ServiceNow HR Service Management and its capabilities.

 
Best practices for configuring and customizing the ServiceNow HR Service Delivery application.

 
Strategies for automating HR processes and creating efficient workflows.

 
Techniques for enhancing the employee service experience through the ServiceNow platform.

 
Integration of HR Service Management with other ServiceNow applications and third-party systems.

 
During the training, you will have access to full support and the opportunity to engage in real-time project work under the mentorship of experienced professionals. This practical experience is invaluable, ensuring that you not only understand the theoretical aspects but also how to apply them in real-world HR scenarios.

 

 

By enrolling in our ServiceNow HR Service Management online training, you are taking a significant step towards meeting new challenges and achieving the best outcomes in your career. Join us at HKR Trainings to become a skilled ServiceNow HR Service Management professional and contribute to the transformation of HR services in the digital age.

Prerequisites

To apply for the ServiceNow HR Service Management training, you need to either:

  • There are no specific requirements to join the ServiceNow HR Service Management Training at HKR. 
  • Basic skills in the ServiceNow platform and IT technologies will be an added advantage.

ServiceNow HRSM Course Content

The ServiceNow HR service management course curriculum is structured to streamline the learning process by a team of experts. We help in automating the HR processes so as to eliminate the number of email exchanges, checklist and phone calls associated with the HR team.

Our course curriculum covers the basic fundamentals of the HRSM application 

Learn about the basics of ServiceNow HRSM.

Learn about HRSM solutions that improve productivity and engagement of an organization’s HR department.

  • HR and IT implementation teamHR implementation decisions 
  • State flows vs. workflows,
  • How HR cases and tasks are assigned
  • HR implementation information required
  • Human resources configuration

  • Role of System Administrator 
  • Role of HR Administrator 
  • Role of Delegated Developer 
  • User with HR role
  • User without HR role
  • User with no role

Installed with HR Service Management ServiceNow

  • Tables Installed with HR Service Management ServiceNow
  • Roles Installed with HR Service Management ServiceNow
  • User groups Installed with HR Service Management ServiceNow
  • Data policies Installed with HR Service Management ServiceNow
  • The script includes Installed with HR Service Management ServiceNow
  • Client scripts Installed with HR Service Management ServiceNow
  • Business rules Installed with HR Service Management ServiceNow
  • Email notifications Installed with HR Service Management ServiceNow
  • Events Installed with HR Service Management ServiceNow
  • HR skills Installed with HR Service Management ServiceNow
  • HR catalog items Installed with HR Service Management ServiceNow
  • Activate Human resources connect

  • Installed with HR performance analytics  
  • Tables modified with HR performance analytics

Learn how to configure HR properties, manage the lists that are associated with the HR departments of an organization.

Learn about the HR services and categories related to the HR department.
HR catalog management

  1. Manage HR catalog categories
  2. Add a new HR catalog category to the HR catalog
  3. Create an HR catalog item
  4. Modify an HR catalog item
  5. Modify an HR case template
  6. Modify an HR task template
  7. View or modify HR case categories HR case categories
  8. Configure the employment verification letter

Learn about the HR management lifecycle concepts.

How employees get benefits and security constraints related to those benefits.

  • Workflow-based HR process design
    1.Employee Onboarding HR Workflow
    2.Employee Offboarding HR Workflow
    3.Employee change HR Workflow
  • Customized profile information

  • Define an organization position
  • Viewing a location 
  • Viewing a department
  • HR skills management
  • Create or modify an HR skill
    a.Assign an HR skill to a group 
    b.Assign an HR skill to a user
  • Assignment rules in HR
    a.Create an HR assignment rule
    b.Test an assignment rule
  • HR catalog management
    a.Manage HR catalog categories
    b.Add a new HR catalog category to the HR catalog
    c.Create an HR catalog item
    d.Modify an HR catalog item
    e.Modify an HR case template
    f.Modify an HR task template
    g.View or modify HR case categories HR case categories
    h.Configure the employment verification letter
  • HR profile records
    1.HR profile security
    2.Customized profile information
    3.Create or modify an HR profile
    4.Update your HR profile 
       a.Add your emergency contact
       b.Add your employment history
       c.View the user directory
  • HR surveys
    a.Create or modify an HR survey
    b.categories and questions
    c.Publish a new HR survey
    d.Create a trigger condition for an HR survey
  • Manage the HR chat queue

  • HR knowledge bases
  • Categories in HR General Knowledge
  • HR knowledge articles
  • HR knowledge blocks

Introduction to HR case management and HR surveys.

  • Self-service HR portal
  • Attach documentation to an HR case
  • Create an HR caseSubmit a case from the HR catalog
  • HR cases for VIPs
  • Approve an HR case
  • Monitor the HR chat queue
  • Work on an HR case
  • HR surveys
  1. Create or modify an HR survey
  2. categories and questions
  3. Publish a new HR survey
  4. Create a trigger condition for an HR survey

Viewing of dashboards and reports.

  • Manage HR cases by category
  • Use the HR manager Dashboard
  • Monitor HR onboarding Cases
  • Run HR reports
  • Available HR reports
  • Hr case SLAs
  • View the SLA of an HR case
  • View HR performance analytics
  • Evaluate Hr survey responses

  • Set up the workday integration

HKR Trainings provides ServiceNow Interview Questions, ServiceNow Tutorial, and ServiceNow Sample Resume for clesr understanding.

Servicenow HR Service Management Projects

The best way to learn something is by doing. So when you complete your theoretical sessions on ServiceNow HR Service Management tr.....aining we provide you with real time projects. Working on these projects will help you to remember the concepts better and offer you a valuable hands-on experience, making you more equipped to apply your knowledge in your regular work. So, at HKR Trainings, we provide real time projects to our learners with the aim to help them learn the concepts practically. The real time projects will also help you to test yourself on how well you are acquainted with the concepts of ServiceNow HR Service Management.  Read more

Servicenow HRSM Training Options

LIVE ONLINE TRAINING

  • Interactive sessions
  • Learn by doing
  • Instant doubt resolution
  • Expert's Guidance
  • Industry-ready skills
Batch Start Date Time
Fast Track 21-Jun - 11-Jul 09:30 AM IST
Weekday 25-Jun - 25-Jul 11:30 AM IST
Weekend 29-Jun - 29-Jul 01:30 PM IST

299

Pay installments with no cost EMI

1:1 LIVE ONLINE TRAINING

  • Exclusive training
  • Flexible timing
  • Personalized curriculum
  • Hands-on sessions
  • Simplified Learning

Exclusive learning from industry experts

649

Pay installments with no cost EMI

SELF-PACED E-LEARNING

  • Skill up easily
  • Learn in no hurry
  • Less expensive
  • Unlimited access
  • Convenient

Hone your skills from anywhere at anytime

149

Pay installments with no cost EMI

Corporate Training

Employee and Team Training Solutions

Top Companies Trust HKR Trainings

Employee and Team Training Solutions Employee and Team Training Solutions

Our Learners

Harshad Gaikwad

Harshad Gaikwad

Practice Head

5
I had an insightful experience with HKR Trainings while participating in the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer offered detailed insights into various ServiceNow ITOM modules and practices. Throughout the course, the support team was consistently available, and the trainer adeptly clarified all my inquiries, ensuring a comprehensive understanding of ServiceNow ITOM concepts.
Balaji Gnanasekar

Balaji Gnanasekar

IT Analyst

5
I had a comprehensive learning journey with HKR Trainings while undertaking the PostgreSQL Training online. Engaging in instructor-led sessions, the trainer delved deep into various PostgreSQL functionalities and best practices. Throughout the training, the support team remained attentive, and the trainer skillfully addressed all my questions, facilitating a solid grasp of PostgreSQL concepts.
Amit Singh

Amit Singh

Technical Lead - Service Now

5
I had a rewarding experience with HKR Trainings while delving into the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer provided comprehensive insights into various ServiceNow ITOM modules and best practices. Throughout the course, the support team was consistently available, and the trainer adeptly addressed all my queries, ensuring a robust understanding of ServiceNow ITOM concepts.

ServiceNow HRSM Online Training Objectives

Upon successful completion of ServiceNow HR service management training at HKR, you will learn the following things.

  • Learn how to track and manage the services of the HR department into an employee focused  system.
  • Learn how to save time, reduce errors, and simply the work procedures.
  • Learn how to create employee HR cases, for getting information about the benefits.
  • Learn about on-boarding automation
  • Learn how  to improve the daily value of HR to the business goals.

The ServiceNow HR service management course benefits for the following list of professionals.

  • ServiceNow developers and administrators
  • IT professionals
  • Project Managers
  • Who are aspiring to learn ServiceNow HR service management.

  • There are no special requirements to take up this course. The one interested in enhancing their career and critical skills in ServiceNow HR service management can attend the course.
  • Basic knowledge of IT technologies.

To start with this ServiceNow HR Service Management training, you need to either click on the Enrol Now icon at the top of the screen, or contact us at our customer care number, or just enter your details in the pop-up and submit it. Our Team will contact you as soon as possible and give you more information regarding the training process.

Once you complete the entire course and real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.

Our trainers are highly qualified and certified with many years of industry experience and technology background in ServiceNow.

Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies.

We, at HKR, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.

FAQs

ServiceNow HR Service Management will assist the HR department in managing the work requests and enhancing the Service Delivery. ServiceNow has converted the manual processes of the HR to the workflows and task driven processes.

ServiceNow HRSM offers Visibility into work requests, manage work loads, improves resource utilization and performance, saves the time by automating the work and enhances communication between the employees, vendors and partners.

Every class is recorded. If you have missed your class, you can learn those concepts from the recorded sessions of the missed class. So, No worries! 

Yes! Right from the first day of your ServiceNow HR Service Management training, our trainers make sure that you understand all the concepts and provide you with complete guidance to reach your dream job. And when you complete your course, we will also assist you in your resume preparation which will give you the confidence to clear your interview. Moreover, We are also tied up with some corporate companies. So when they have a requirement, we forward your profiles to them.

At HKR, we provide a free demo session for training seekers so they can check our quality and method of education before they enroll.

Our trainers for ServiceNow HR Service Management training are professionals with more than ten years of work experience. They will deliver you the ServiceNow HR Service Management Training. They have a flair for making learning fun and easy. So you will get the best training.

You can contact our customer care number if your query does not belong to any of the questions we have addressed in this article. We will get back to you as soon as possible.

HKR Trainings assures that the learners get a quality course from our trainers. You (the learners) will have lifetime access to recorded sessions. So in case of any doubts, you can watch these recorded sessions or even can ask your trainers to clarify them. Moreover, you will also be working on a real-time project which will help you understand the concepts more clearly. So there is no question of not being satisfied.

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