Servicenow HRSM Course Overview

ServiceNow's platform is not only powerful for IT service management but also offers a robust suite for HR service management, transforming how HR services are delivered within organizations. The ServiceNow HR Service Management application is designed to automate standard HR processes, provide employees with a consumer-like service experience, and free HR professionals from repetitive tasks so they can focus on more strategic initiatives.

Whether you're a student looking to enter the workforce or a professional aiming to enhance your skill set, mastering ServiceNow HR Service Management can significantly increase your marketability and open up new career opportunities.

HKR Trainings has developed a ServiceNow HR Service Management course that is perfectly aligned with the certification exam requirements. This course is structured to provide you with a deep understanding of how to effectively implement ServiceNow HR Service Management within an organization's HR department. The curriculum includes:

An introduction to ServiceNow HR Service Management and its capabilities.

Best practices for configuring and customizing the ServiceNow HR Service Delivery application.

Strategies for automating HR processes and creating efficient workflows.

Techniques for enhancing the employee service experience through the ServiceNow platform.

Integration of HR Service Management with other ServiceNow applications and third-party systems.

During the training, you will have access to full support and the opportunity to engage in real-time project work under the mentorship of experienced professionals. This practical experience is invaluable, ensuring that you not only understand the theoretical aspects but also how to apply them in real-world HR scenarios.

By enrolling in our ServiceNow HR Service Management online training, you are taking a significant step towards meeting new challenges and achieving the best outcomes in your career. Join us at HKR Trainings to become a skilled ServiceNow HR Service Management professional and contribute to the transformation of HR services in the digital age.

Prerequisites

To apply for the ServiceNow HR Service Management training, you need to either:

There are no specific requirements to join the ServiceNow HR Service Management Training at HKR.
Basic skills in the ServiceNow platform and IT technologies will be an added advantage.

ServiceNow HR Service Management training Objectives

Upon successful completion of ServiceNow HR service management training at HKR, you will learn the following things.

Learn how to track and manage the services of the HR department into an employee focused system.
Learn how to save time, reduce errors, and simply the work procedures.
Learn how to create employee HR cases, for getting information about the benefits.
Learn about on-boarding automation
Learn how to improve the daily value of HR to the business goals.

The ServiceNow HR service management course benefits for the following list of professionals.

ServiceNow developers and administrators
IT professionals
Project Managers
Who are aspiring to learn ServiceNow HR service management.

There are no special requirements to take up this course. The one interested in enhancing their career and critical skills in ServiceNow HR service management can attend the course.
Basic knowledge of IT technologies.

ServiceNow HRSM Course Content

The ServiceNow HR service management course curriculum is structured to streamline the learning process by a team of experts. We help in automating the HR processes so as to eliminate the number of email exchanges, checklist and phone calls associated with the HR team.

Our course curriculum covers the basic fundamentals of the HRSM application

Learn about the basics of ServiceNow HRSM.

Learn about HRSM solutions that improve productivity and engagement of an organization’s HR department.

HR and IT implementation teamHR implementation decisions
State flows vs. workflows,
How HR cases and tasks are assigned
HR implementation information required
Human resources configuration

Role of System Administrator
Role of HR Administrator
Role of Delegated Developer
User with HR role
User without HR role
User with no role

Installed with HR Service Management ServiceNow

Tables Installed with HR Service Management ServiceNow
Roles Installed with HR Service Management ServiceNow
User groups Installed with HR Service Management ServiceNow
Data policies Installed with HR Service Management ServiceNow
The script includes Installed with HR Service Management ServiceNow
Client scripts Installed with HR Service Management ServiceNow
Business rules Installed with HR Service Management ServiceNow
Email notifications Installed with HR Service Management ServiceNow
Events Installed with HR Service Management ServiceNow
HR skills Installed with HR Service Management ServiceNow
HR catalog items Installed with HR Service Management ServiceNow
Activate Human resources connect

Installed with HR performance analytics
Tables modified with HR performance analytics

Learn how to configure HR properties, manage the lists that are associated with the HR departments of an organization.

Learn about the HR services and categories related to the HR department.
HR catalog management

Manage HR catalog categories
Add a new HR catalog category to the HR catalog
Create an HR catalog item
Modify an HR catalog item
Modify an HR case template
Modify an HR task template
View or modify HR case categories HR case categories
Configure the employment verification letter

Learn about the HR management lifecycle concepts.

How employees get benefits and security constraints related to those benefits.

Workflow-based HR process design
1.Employee Onboarding HR Workflow
2.Employee Offboarding HR Workflow
3.Employee change HR Workflow
Customized profile information

Define an organization position
Viewing a location
Viewing a department
HR skills management
Create or modify an HR skill
a.Assign an HR skill to a group
b.Assign an HR skill to a user
Assignment rules in HR
a.Create an HR assignment rule
b.Test an assignment rule
HR catalog management
a.Manage HR catalog categories
b.Add a new HR catalog category to the HR catalog
c.Create an HR catalog item
d.Modify an HR catalog item
e.Modify an HR case template
f.Modify an HR task template
g.View or modify HR case categories HR case categories
h.Configure the employment verification letter
HR profile records
1.HR profile security
2.Customized profile information
3.Create or modify an HR profile
4.Update your HR profile
a.Add your emergency contact
b.Add your employment history
c.View the user directory
HR surveys
a.Create or modify an HR survey
b.categories and questions
c.Publish a new HR survey
d.Create a trigger condition for an HR survey
Manage the HR chat queue

HR knowledge bases
Categories in HR General Knowledge
HR knowledge articles
HR knowledge blocks

Introduction to HR case management and HR surveys.

Self-service HR portal
Attach documentation to an HR case
Create an HR caseSubmit a case from the HR catalog
HR cases for VIPs
Approve an HR case
Monitor the HR chat queue
Work on an HR case
HR surveys

Create or modify an HR survey
categories and questions
Publish a new HR survey
Create a trigger condition for an HR survey

Viewing of dashboards and reports.

Manage HR cases by category
Use the HR manager Dashboard
Monitor HR onboarding Cases
Run HR reports
Available HR reports
Hr case SLAs
View the SLA of an HR case
View HR performance analytics
Evaluate Hr survey responses

Set up the workday integration

HKR Trainings provides ServiceNow Interview Questions, ServiceNow Tutorial, and ServiceNow Sample Resume for clesr understanding.

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Vikram Prathap

Digital Marketing

Vikram Pratap is a Digital Marketing trainer at HKR Trainings. He is a passionate digital marketing professional interested in helping digital marketing aspirants in becoming digital marketing professionals. Specializing in Digital marketing, Vikram Prathap is an expert in SEO, SMM, Content marketing, Data analysis, PPC, Facebook marketing, Adwords, etc.

Hrushikesh

Cybersecurity

Meet our Cyber security trainer Hrushikesh. He has trained 100+ learners in Cybersecurity and guided them in seizing better opportunities in the field of Cybersecurity. Besides being a trainer at HKR Trainings, Hrushikesh is an ethical hacker, Certified Security Analyst, Certified Ethical Hacker, and Internet Investigation Specialist.

Saaz Rai

CISSP, CCSP, CISM, CISA, CGEIT, CRISC, CASP, PMP

Saaz Rai is an Experienced trainer at HKR Trainings. He specializes in training the aspirants of CISSP, CCSP, CISM, CISA, CGEIT, CRISC, CASP, and PMP. He follows a unique style of delivering the concepts in his lectures and guided various learners at HKR Trainings to shine in their careers as certified professionals.

Deeksha

Data Engineer & DevOps Engineer

Deeksha is a proficient trainer at HKR Trainings with a unique blend of technical skills like the Google Cloud Platform, Microsoft Azure, confluence, DevOps, Azure DevOps, databases, data warehousing, etc. She assisted several learners at HKR Trainings in becoming data engineers and DevOps engineers.

Samreen Sultana

Data science

Samreen Sultana is our Data Science Trainer at HKR Trainings. She is a motivated professional with a unique approach to delivering the concepts to the learners. She has 6+ years of experience in AI and Machine Learning. Besides these skills, Samreen has a good command of Python and R Programming.

Servicenow HR Service Management Projects

Servicenow HR Service Management Projects Projects

The best way to learn something is by doing. So when you complete your theoretical sessions on ServiceNow HR Service Management tr.....aining we provide you with real time projects. Working on these projects will help you to remember the concepts better and offer you a valuable hands-on experience, making you more equipped to apply your knowledge in your regular work. So, at HKR Trainings, we provide real time projects to our learners with the aim to help them learn the concepts practically. The real time projects will also help you to test yourself on how well you are acquainted with the concepts of ServiceNow HR Service Management. Read more

ServiceNow HR Service Management training FAQ's

ServiceNow HR Service Management will assist the HR department in managing the work requests and enhancing the Service Delivery. ServiceNow has converted the manual processes of the HR to the workflows and task driven processes.

ServiceNow HRSM offers Visibility into work requests, manage work loads, improves resource utilization and performance, saves the time by automating the work and enhances communication between the employees, vendors and partners.

Every class is recorded. If you have missed your class, you can learn those concepts from the recorded sessions of the missed class. So, No worries!

Yes! Right from the first day of your ServiceNow HR Service Management training, our trainers make sure that you understand all the concepts and provide you with complete guidance to reach your dream job. And when you complete your course, we will also assist you in your resume preparation which will give you the confidence to clear your interview. Moreover, We are also tied up with some corporate companies. So when they have a requirement, we forward your profiles to them.

At HKR, we provide a free demo session for training seekers so they can check our quality and method of education before they enroll.

Our trainers for ServiceNow HR Service Management training are professionals with more than ten years of work experience. They will deliver you the ServiceNow HR Service Management Training. They have a flair for making learning fun and easy. So you will get the best training.

You can contact our customer care number if your query does not belong to any of the questions we have addressed in this article. We will get back to you as soon as possible.

HKR Trainings assures that the learners get a quality course from our trainers. You (the learners) will have lifetime access to recorded sessions. So in case of any doubts, you can watch these recorded sessions or even can ask your trainers to clarify them. Moreover, you will also be working on a real-time project which will help you understand the concepts more clearly. So there is no question of not being satisfied.

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We are happy to help you 24/7

ServiceNow HR Service Management training

Servicenow HRSM Course Overview

Prerequisites

ServiceNow HR Service Management training Objectives

ServiceNow HRSM Course Content

Servicenow HRSM Training Options

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