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ServiceNow event management training

5 ( 678 Learners)

Get Your Dream Job With Our ServiceNow Event Management Training

30+ Hrs

Hands On Training

Lifetime Access

Updated Content


Learning Paths

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ServiceNow Event Management Course Overview

ServiceNow Event Management is a powerful tool within the ServiceNow suite that enables IT operations administrators to consolidate events from various sources into a single, integrated management platform. This centralization is crucial for efficiently identifying, analyzing, and resolving IT incidents, and it facilitates a proactive approach to event management.


Our ServiceNow Event Management course at HKR Trainings is designed to align with the certification exam, ensuring that you gain the knowledge and skills that are relevant and valuable in the industry. The course covers a wide range of topics, including:


The fundamentals of ServiceNow Event Management and its role in IT operations.

Techniques for identifying and diagnosing issues within IT infrastructure.

Integration of Service Level Management (SLM) with Event Management to ensure compliance with service commitments.

Configuration and management of event filters, transforms, and event mapping to streamline event processing.

Best practices for operating IT operations from a unified IT data repository.

Throughout the training, you will have the support of experienced professionals who provide real-time project assistance, enhancing your learning experience with practical applications of the concepts taught. Our trainers are committed to ensuring that you have a clear understanding of ServiceNow Event Management and are well-prepared to apply this knowledge in your career.


By enrolling in our ServiceNow Event Management online training, you are taking a significant step towards meeting new challenges and excelling in the field of IT event management. Join us at HKR Trainings to gain the expertise needed to drive business growth and operational efficiency through effective event management.


To apply for the ServiceNow Event Management Training, you need to either:

  • Individuals who want to enhance their career in ServiceNow Event Management can join.
  • Basic skills in Information Technologies will be an added advantage.

ServiceNow Event Management Course Content

The ServiceNow event management course curriculum is structured to streamline the learning process by a team of experts. You can find the complete course details in below-mentioned modules:

In this module,you will learn about the various ServiceNow event management concepts, as follows:

  • ServiceNow event management overview
  • Request event management
  • Enhance event management performance
  • Event management analytics and reporting solutions

  • Event management Set Up
  • Domain separation and Event management
  • Components installed with Event management
  • SLAs for application services and CIs
  • Event management configuration preferences

  • View events, Event identifiers
  • Automatic CI creation
  • Event field format for event collection
  • Event field mapping configuration Create event field mappings
  • Manually create and send events
  • Create or edit an event rule
  • Use event input information
  • Filter the events that an event rule applies to find events that are not matched to rules
  • View event rules
  • Find rules that were applied to events or alertsConfigure an event rule to customize alert content
  • Set a threshold to suppress alert generation
  • Alert binding to CIs with event rules
  • Custom alert fields
  • View patterns for event group creation
  • Event collection and configuration

  • Contextual search in alerts
  • Alert impact calculation
  • Alert lifecycle configuration
  • Alert management rules for resolving alerts
  • Alert group types
  • Alert monitoring
  • Alert similarity
  • Alert and CI remediation
  • Self-health monitors for event management
  • View event processing statistics
  • Alert Management, Intelligence, and Correlation Rules

  • Specify and manage pattern identifier attributes for alert aggregation
  • View Automated alert groups
  • View root cause alert for an automated alert group
  • View root cause alert for a CMDB alert group
  • View the dependency views map for CMDB alerts

  • Customize the default view in Operator workspace
  • View service health information in Operator workspace
  • View application services affected by an alert

  • An overview of alerts for Event management operators
  • Application services for Event management operators
  • Event management operator environment
  • hat Event management operators do
  • Advanced tasks for the Event management operator

  • Connecting to an instance using the mobile app
  • Work with event management alerts, services using the mobile app
  • View service alerts and details using the mobile app
  • Receive push notifications for a service using the mobile app

HKR Trainings provides servicenow Interview Questions, servicenow Tutorial and servicenow sample Resume for clear understanding.

ServiceNow Event Management Projects

We at HKR not only provide you Servicenow Event Management Training with theoretical knowledge but also make you practically know.....ledgeable by making you work with real-world projects and case studies. Every course we offer includes two real-time projects which provide you with real-time experience. The practical knowledge improves your domain expertise and helps you in clearing the certifications with ease. Read more

Servicenow Event Management Training Options


  • Interactive sessions
  • Learn by doing
  • Instant doubt resolution
  • Expert's Guidance
  • Industry-ready skills
Batch Start Date Time
Weekday 24-Jun - 24-Jul 09:30 AM IST
Fast Track 28-Jun - 18-Jul 11:30 AM IST
Weekday 2-Jul - 1-Aug 01:30 PM IST


Pay installments with no cost EMI


  • Exclusive training
  • Flexible timing
  • Personalized curriculum
  • Hands-on sessions
  • Simplified Learning

Exclusive learning from industry experts


Pay installments with no cost EMI


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  • Learn in no hurry
  • Less expensive
  • Unlimited access
  • Convenient

Hone your skills from anywhere at anytime


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Our Learners

Harshad Gaikwad

Harshad Gaikwad

Practice Head

I had an insightful experience with HKR Trainings while participating in the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer offered detailed insights into various ServiceNow ITOM modules and practices. Throughout the course, the support team was consistently available, and the trainer adeptly clarified all my inquiries, ensuring a comprehensive understanding of ServiceNow ITOM concepts.
Balaji Gnanasekar

Balaji Gnanasekar

IT Analyst

I had a comprehensive learning journey with HKR Trainings while undertaking the PostgreSQL Training online. Engaging in instructor-led sessions, the trainer delved deep into various PostgreSQL functionalities and best practices. Throughout the training, the support team remained attentive, and the trainer skillfully addressed all my questions, facilitating a solid grasp of PostgreSQL concepts.
Amit Singh

Amit Singh

Technical Lead - Service Now

I had a rewarding experience with HKR Trainings while delving into the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer provided comprehensive insights into various ServiceNow ITOM modules and best practices. Throughout the course, the support team was consistently available, and the trainer adeptly addressed all my queries, ensuring a robust understanding of ServiceNow ITOM concepts.

ServiceNow Event Management Online Training Objectives

Upon successful completion of ServiceNow event management training at HKR, you will learn the following things.

  • Create IT alerts for Operational Intelligence by generated anomalies 
  • Creating actionable tasks from alerts, such as Incidents 
  • Navigate core components of an EM and OI framework 
  • Capture and report In-ServiceNow Incidents
  •  Learn to develop practical ServiceNow event warnings
    •  Using Operational Intelligence to collect and monitor data

The ServiceNow event management course benefits for the following list of professionals.

  • ServiceNow developers and administrators
  • IT professionals
  • Project Managers
  • Who are aspiring to learn ServiceNow event management

  • There are no special requirements to take up this course. The one interested in enhancing their career and critical skills in ServiceNow event management can attend the course.
  • Basic knowledge of IT technologies.

To start with the ServiceNow event management training course, you need to check with the best institute that delivers the knowledge. Before proceeding to join any training, take suggestions from the experts who had already learned the course. We at HKR, with a team of industry experts, are ready to fulfill your dream career to achieve a job in desired companies.

Once you complete the entire course and real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.

Our trainers are highly qualified and certified with many years of industry experience and technology background in ServiceNow.

Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies.

We, at HKR, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.


Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.

Yes, we don’t assure 100% placement assistance. We are tied up with some corporate companies so when they have a requirement we send your profiles to them.

Yes, we provide demo before starting any training in which you can clear all your doubts before starting training.

Our trainers are real time experts who are presently working on particular platform on which they are providing training.

You can call our customer care 24/7

Max of the students get satisfied with our training, if you are not then we provide a specialised training in return.

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