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ServiceNow Performance Analytics Training

5 ( 1458 Learners)

Become a skilled Analytics and Reporting Analyst with our ServiceNow Performance Analytics Course.

30+ Hrs

Hands On Training

Lifetime Access

Updated Content


Learning Paths

Industry Expert



Advanced Interactive

ServiceNow Performance Analytics Training Overview

  • Get classes for beginner and advanced level.
  • Learn ServiceNow Performance Analytics step-by-step with experts.
  • Our trainers of performance analytics are experts with 9+ years of experience.
  • HKR Trainings trained more than 3500+ students and professionals in IT.
  • Get advanced (PA) performance analytics skills hands-on.
  • Access PA learning materials, videos, interview questions, blogs, etc., 24/7.
  • Get an industry-recognized course completion certificate in ServiceNow Performance Analytics.
  • Learn and practice exercises, solve assignments, and work on real-time PA projects.
  • Get complete support and guidance from experts in certification preparation.
  • Get customized training based on your business needs and processes.
  • Learn with flexible training options in PA, affordable fees, and easy payment options.
  • Complete your hands-on training on ServiceNow PA in 25 to 30 hours.
  • Enroll in this ServiceNow Performance Analytics Training to become a skilled expert.


To apply for the ServiceNow Performance Analytics Training, you need to either:

  • Basic computer and good communication skills.
  • Good in Mathematics and Statistical techniques.
  • Basic Analytics and programming skills.
  • Basic education qualifications (12th, Graduation, PG, Diploma, etc.)

ServiceNow Performance Analytics Course Content

The course content of ServiceNow Performance Analytics Training is developed by a team of industry experts. This course covers all the basics and advanced levels of performance analytics in ServiceNow in-depth. Explore the topics below in detail:

  • Using Targets, Thresholds, and Element Filters, you can make data more actionable and improve navigation.
  • Explore to create role based dashboard with the help of widgets and data filters.

  • Creating a role-oriented dashboard and adding widgets
  • Examine Dashboard Administration, Responsive Canvas, adding Reports to dashboards and using Interactive filters, and In-Form (Contextual) Analytics
  • Widgets and dashboard
  • Filtering of Data

  • Discover Manual indicators and their applications.
  • In the context of manual indicators and breakdowns.
  • Discover formula indicators and the fundamentals of formula syntax.

  • Configure Indicator Sources and Automated Indicators.
  • Use the built-in Indicator creation workflow to develop form-based and facilitated Indicator creation

  • Configure Breakdowns, Breakdown Sources, and Breakdown Mappings 
  • Managing Breakdowns using Breakdown matrix and Breakdown Matrix exclusions.

  • Define the Data Collection Process FlowConfigure Collection Configuration Properties
  • Fine-Tune and Troubleshoot Collection
  • Create and configure Data Collection jobs

  • Identify Widget types
  • Build custom Widget visualisations

  • Learn to implement the text analytics
  • Perform the analytics using the platform metrics.

  • Understanding the spotlights
  • Deploying spotlights to know the high priority work

  • Explore the key differences between standard reporting vs performance analytics.
  • For impactful data summaries, use advanced reporting techniques.
  • Configure Content Packs to jumpstart performance management with out-of-the-box best practice content. 
  • Conduct in-depth process analysis with the Analytics Hub.

ServiceNow Performance Analytics Projects

Project - 1 Create A Performance Analytics Dashboard

Description: In this project, you will learn to design and develop a complete Performance Analytics dashboard within ServiceNow. I.....t will include KPIs, interactive elements, and visualizations to track and analyze the metrics at the organizational level.  Read more

Project -2 Implement A Predictive Analytics

Description: In this project, you will leverage ServiceNow PA to apply predictive analytics models. You will also learn to use pas.....t data to predict trends, detect issues, and make data-driven decisions. It will enhance the enterprise's performance and overall efficiency. Read more

ServiceNow Performance Analytics Training Options


  • Interactive sessions
  • Learn by doing
  • Instant doubt resolution
  • Expert's Guidance
  • Industry-ready skills
Batch Start Date Time
Weekday 27-May - 26-Jun 09:30 AM IST
Fast Track 31-May - 20-Jun 11:30 AM IST
Weekday 4-Jun - 4-Jul 01:30 PM IST


Pay installments with no cost EMI


  • Exclusive training
  • Flexible timing
  • Personalized curriculum
  • Hands-on sessions
  • Simplified Learning

Exclusive learning from industry experts


Pay installments with no cost EMI


  • Skill up easily
  • Learn in no hurry
  • Less expensive
  • Unlimited access
  • Convenient

Hone your skills from anywhere at anytime


Pay installments with no cost EMI

Corporate Training

Employee and Team Training Solutions

Top Companies Trust HKR Trainings

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Our Learners

Harshad Gaikwad

Harshad Gaikwad

Practice Head

I had an insightful experience with HKR Trainings while participating in the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer offered detailed insights into various ServiceNow ITOM modules and practices. Throughout the course, the support team was consistently available, and the trainer adeptly clarified all my inquiries, ensuring a comprehensive understanding of ServiceNow ITOM concepts.
Balaji Gnanasekar

Balaji Gnanasekar

IT Analyst

I had a comprehensive learning journey with HKR Trainings while undertaking the PostgreSQL Training online. Engaging in instructor-led sessions, the trainer delved deep into various PostgreSQL functionalities and best practices. Throughout the training, the support team remained attentive, and the trainer skillfully addressed all my questions, facilitating a solid grasp of PostgreSQL concepts.
Amit Singh

Amit Singh

Technical Lead - Service Now

I had a rewarding experience with HKR Trainings while delving into the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer provided comprehensive insights into various ServiceNow ITOM modules and best practices. Throughout the course, the support team was consistently available, and the trainer adeptly addressed all my queries, ensuring a robust understanding of ServiceNow ITOM concepts.

ServiceNow Performance Analytics Online Training Objectives

This ServiceNow Performance Analytics Training is designed to provide the best real-time hands-on skills in performance analytics. You will gain expertise in the PA platform's usage.

  • ServiceNow Developers
  • ServiceNow Admins
  • Individuals interested in building reports and dashboards using ServiceNow.

  • Creating role-based dashboards.
  • Filtering data.
  • Understand manual breakdowns and indicators.
  • Sources of breakdown.
  • Widgets addition.
  • Breakdown mappings.
  • Understand the data collection process.
  • Build data collection jobs.
  • Application of text analytics.
  • Find widgets.
  • Learn about the spotlight and more.

You will get more job offers after getting the ServiceNow Performance Analytics Certification. It will separate you from your non-certified peers and give you proven skills in performance analytics.

  • ServiceNow Performance Analytics Developer
  • ServiceNow Performance Analytics and Reporting Analyst
  • ServiceNow Dashboard Expert

  • Our hands-on training and real-time projects will make you skilled in performance analytics.
  • Our expert faculty of ServiceNow will ensure that you understand all the concepts from day one of the training.
  • You will get practice exercises and assignments that help you gain expertise in PA and help you prepare for certification.
  • We also assist you in preparing an updated resume to apply to various jobs in the industry.
  • This way, you will get placement in top MNCs with good performance analytics skills.


You will get a class video recording for the session you missed in ServiceNow PA for your revision. Later, you can ask any doubts after revising the lesson with the trainer the next day.

Contact our learning support team for additional details after the ServiceNow Performance Analytics Course.

  • Many trainees enrolled in our various IT courses and were satisfied with the training.
  • Our expert and skilled trainers with industry experience will teach you real-time skills.
  • Further, you will get hands-on training with live projects, assignments, etc., which makes you an expert.
  • After acquiring all these skills and expertise in performance analytics, you may not feel dissatisfied with our course.

We provide a free demo class for the aspirants of ServiceNow PA before they join the course. It will help them know about the trainer's overview, our training methods, and other aspects. 

You can use Performance Analytics freely for up to 180 days with limited resources and a few indicators from ServiceNow. With a paid subscription, you will get full access to all the features and indicators to use.

The ServiceNow PA is a solution for process optimization to build effective management dashboards, KPI and metrics reports, and respond to complex business queries. It will enable enterprises to enhance the quality and minimize the service delivery costs.

Performance Analytics tools help many business leaders and owners monitor and track overall business performance. They also present a view of the factors that impact enterprise performance.

ServiceNow dashboard allows users to choose the relevant data that is helpful in their daily routine. It organizes it into an easy-to-read layout. Moreover, a dashboard provides an overview of data gathered from multiple sources.

  • Self-paced Course - Rs. 9,000/- only.
  • 1:1 Training - Rs. 49,000/- only.
  • Contact the support team for live online batch classes.

The ServiceNow Certified Application Specialist - Performance Analyst exam costs around USD 300$.

The salary of a skilled ServiceNow Analyst in PA ranges between Rs. 6LPA and 7LPA on average. In the USA, the salary of these Analysts ranges up to USD 108K$ p.a.

ServiceNow is a robust tool that offers business users multiple pre-configured reports with meaningful insights. It comprises many complex business-critical apps, incident management, KPIs and metrics, service catalogs, etc. 

  • Sales/Profit Margin or Yearly Growth in Sales
  • Customer Retention Rate
  • Cost of Client Acquisition
  • Rate of Lead Conversion
  • Customer Satisfaction

Some examples of performance analysis of a business include debt-to-asset ratio, debt-to-service ratio, profitability ratio, debt-to-equity ratio, etc. 

In ServiceNow, KPI refers to the Key Performance Indicator. It is a metric that measures and tracks the progress of achieving specific business goals.

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