30+ Hrs
Hands On Training
Lifetime Access
Updated Content
Customizable
Learning Paths
Industry Expert
Mentors
Projects
Advanced Interactive
|
Hands On Training
Updated Content
Learning Paths
Mentors
Advanced Interactive
The ServiceNow platform is renowned for its extensive integration capabilities, allowing organizations to connect a wide array of third-party applications and data sources to streamline their IT service management processes. Common integrations include the Configuration Management Database (CMDB), Incident Management, Problem Management, Change Management, User Administration, and Single Sign-On (SSO) systems.
Our ServiceNow Integration Training at HKR Trainings is comprehensive, covering a variety of integration techniques. These include Web Services (SOAP, REST), JDBC for database connections, LDAP for directory services, and data importation from Excel, CSV, and Email. We also cover integrations using any industry-standard technologies that utilize SOAP, REST, or WSDL for web-based services. For situations where direct integration is not feasible, we teach how to use a MID Server for API and command-line integrations, ensuring a secure and reliable connection between ServiceNow and external services.
In addition to the technical integration skills, HKR Trainings offers a specialized ServiceNow Customer Service Management (CSM) course that aligns with the certification exam. This course is designed to provide you with in-depth knowledge essential for leveraging ServiceNow to enhance business growth, including configuring and managing customer service management applications.
During the training, you will receive full support and the opportunity to work on real-time projects under the mentorship of experienced professionals. This hands-on experience is crucial for understanding the practical application of ServiceNow CSM in real business scenarios.
By enrolling in our ServiceNow CSM online training, you are taking a significant step towards meeting new challenges and achieving the best outcomes in your career. Join us at HKR Trainings to become a proficient ServiceNow professional, equipped with the knowledge and skills to manage customer service effectively using the ServiceNow platform.
To apply for the ServiceNow Customer Service Management training, you need to either:
HKR trainings is a highly specialised institute for taking up the ServiceNow customer service management training course that delivers exceptional training with the help of certified professionals in the industry. The entire course structure is classified into two sections which are further divided into different modules in depth. Now let's dive deep into each section separately.
What are the different Customer Types [ B2B, B2C, B2B2C ] and their key differences ?
Industry Data Models
Customer Relationships
What is Customer Support Portal [CSP] ?
What is Customer Service Portal [CSP]?
User Experience Analytics for Service Portal Overview
Case Management Overview
Roles and Responsibilities
Major Issue Management
Assignment Workbench
Service Level Agreements [SLAs]
Case Action Status
Notifications & Survey
Service Manager Homepage
Dashboards
Key KPIs and Metrics
Activate Communities plugins
Community Service Portal
Community
Analytics and Reporting Solutions for Communities
Enable knowledge harvesting
Gamification
We at HKR not only provide you Servicenow CSM Training with theoretical knowledge but also make you practically knowledgeable by .....making you work with real-world projects and case studies. Every course we offer includes two real-time projects which provide you with real-time experience. The practical knowledge improves your domain expertise and helps you in clearing the certifications with ease. Read more
Upon successful completion of ServiceNow customer service management training at HKR, you will learn the following things.
The ServiceNow customer service management course benefits for the following list of professionals.
There are no special requirements to take up this course. The one interested in enhancing their career and critical skills in ServiceNow CSM can attend the course.Basic knowledge of Servicenow system administration and IT technologies.
To start with the ServiceNow customer service management training course, you need to check with the best institute that delivers the knowledge. Before proceeding to join any training, take suggestions from the experts who had already learned the course. We at HKR, with a team of industry experts, are ready to fulfill your dream career to achieve a job in desired companies.
Once you complete the entire course and real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.
Our trainers are highly qualified and certified with many years of industry experience and technology background in ServiceNow.
Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies.
We, at HKR, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.
HKR Provides Servicenow Training, Servicenow Developer Training, Servicenow scripting training, Servicenow Orchestration Training, Servicenow Integration Training, Servicenow Impletentation Training, etc along with Servicenow Customer Service Management Training.
Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.
Yes, we don’t assure 100% placement assistance. We are tied up with some corporate companies so when they have a requirement we send your profiles to them.
Yes, we provide demo before starting any training in which you can clear all your doubts before starting training.
Our trainers are real time experts who are presently working on particular platform on which they are providing training.
You can call our customer care 24/7
Max of the students get satisfied with our training, if you are not then we provide a specialised training in return.
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