ServiceNow Customer Service Management training

Get Your Dream Job With Our ServiceNow Customer Service Management training

If you want to become a master in ServiceNow CMS, join the industry oriented ServiceNow customer service management training from the leading experts at HKR. Our course curriculum covers all the concepts in depth to provide you all the details required for the certification. Our expert trainers deliver the lecturers in a more pr.....actical way so as to gain realistic experience. During the training you will learn about how to set up, configure and manage the ServiceNow CSM applications. You will be working on real-time projects to get hands-on experience in this field. Get the industry-oriented ServiceNow customer service management course training from the certified mentors by joining HKR. Read more

Trusted Professionals   Batch Starts On: 29th May

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Why should I learn Servicenow CSM ?

Learning ServiceNow will show a wide range of opportunities for the job seekers.

Moreover, it has a demanding profile and most companies are searching for the ce.....rtified professionals in Servicenow platform. Read more

There is a great future scope and career growth in this field.

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Course Price

20% off!!

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Servicenow Customer Service Management Course Overview

ServiceNow platform can be integrated with many third party applications and data sources. The most common integrations are with CMDB, Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on.  Our ServiceNow Integration Training includes varieties of techniques, most notably Web Services, JDBC, LDAP, Excel, CSV, and Email, as well as any industry standard technologies that use SOAP, REST, or WSDL. Additionally, API and command-line integrations can be done using a MID Server. 

HKR delivers the best industry-oriented ServiceNow CSM course that is in line with the certification exam. This course provides you in-depth knowledge of the content required for the business growth, such as configuring and managing the customer service management applications etc. During the training period, you can get full support and real-time project assistance from experienced professionals. Enroll today at HKR for accepting the new challenges to make the best outcome out of our ServiceNow customer service management online training.

Servicenow Customer Service Management Course Content Download Curriculum

HKR trainings is a highly specialised institute for taking up the ServiceNow customer service management training course that delivers exceptional training with the help of certified professionals in the industry. The entire course structure is classified into two sections which are further divided into different modules in depth. Now let's dive deep into each section separately.

  • Add required plugins and activate the Customer service management    
  • Learn to configure Customer service management
  • Explore the Foundation data and Case management
  • Understand the Customer service case types
  • Revealing the Customer project management
  • Learn about the Service management integration
  • Explode the managing skills,Communication channels,Customer service portal and Consumer service portal.
  • You will explore the bot based sessions.
  • Understand how Multi-factor authentication helps the customer and consumer service portals
  • Explore the different Customer service properties
  • Learn to activate and proactive Customer service operations
  • Understand the outage tracking for install base
  • Learn about the integration with event management
  • Understand about the Service health status for install base
  • Learn to setting up and how to use the Proactive Customer service operations
  • Learn how to integrate Customer service management with other applications
  • CSM integration with service management
  • Integration with project portfolio management with financials
  • CSM Integration with financial management
  • Integration with IT operations management
  • Continual improvement management with CSM
  • Integrate customer service management with Microsoft outlook
  • Learn about the Customer service management flow designer actionsDomain separation in Customer service management
  • Understand the extension points in Customer service management and Knowledge product entitlements.
  • Learn to limit knowledge base access to internal users
  • Explode the quick start tests for Customer service management
  • Exploring the CSM agent workspace
  • Learn to setting up CSM agent workspace
  • How to use CSM agent workspace
  • Learn about the  components installed with agent workspace for CSM
  • Customer service mobile application overview
  • Explore the Configuration of  the Customer service mobile application
  • Learn on how to build the Customer service mobile application
  • Explore the manager and agent tasks and responsibilities.
  • Learn about the Predictive intelligence for case management
  • Customer service case digests Create cases as a proxy contact
  • Explore the targeted communications
  • Learn about the time recording for customer service management
  • Customer service management for orders
  • Understand the service manager homepage
  • Explore the Customer service agent, service manager and service executive dashboard
  • Explore the Proactive Customer service-advanced dashboard
  • Understand the CSM integration with service management analysis
  • Explore the major issue management analytics
  • Understand the active major issue management
  • Explore the Major, candidate, and child cases,Recipients lists
  • Learn about the Major case form viewLearn to configure case synchronization
  • Propose a case as a Major case candidateCreate a Major case candidate
  • Approve or reject a Major case candidate
  • Learn to Create a Major case and Create child cases for a Major caseInclude a current case as a child to a major case
  • Explore the Components installed with Major issue management
  • Learn on how to manage contacts from the customer portal
  • Understand the manage customer registration requests
  • Explore the allocation to reach a resource from the customer portal
  • Learn on how to Search for information using the customer portal
  • Deflect cases with knowledge and community content
  • Explore the asset information from the customer service portal
  • View or update customer contact information
  • Learn to alter your password simply from the customer service portal
  • Understand about the contact self-registration
  • View item details from the CSP
  • Build a product case from the customer service homepage
  • Interact with an executive from the customer service portal
  • Learn about the  complete a customer service satisfaction survey
  • See records concerned to a case from the customer and its service portals
  • Look for the installation details from the customer service portal
  • Learn on how to build a case for install require from the customer service homepage
  • Understand about the Portal usage calculation
  • Learn to register for the Consumer service portal
  • Log in to the CSPTransform your password from the CSP
  • View or edit a Consumer profileEnroll a product from the Consumer service portal
  • Understand on how to see a record of items from the CSP
  • Explore on how to build a case from the CSP and View a case from the CSP
  • Learn on when to approve or disapprove a case solution from the CSP
  • Learn on how to interact with an executive from the CSP
  • Interact unknowingly with an executive from the CSP
  • Understanding about viewing a publication on the Consumer service portal
  • Understanding about the Customer service cases list and Customer service case form
  • Explore the Tables, properties, roles, scripts, business rules and client scripts installed with Customer service management
  • Understanding the components installed with Customer service management demo data
  • Explore the components installed with CTI softphone, Components installed with Customer service CTI demo data
  • Learn about the components installed with Open frame,Components installed with Special handling notesComponents installed with Targeted communications
  • You will learn about the  components installed with knowledge product entitlements and components installed with a self-service password reset
  • Understand about the computer telephony integration workflows and CTI demo implementation.
  • Summarized all the discussed points in detail.
  • Learn to activate Communities plugins, and Properties installed with Communities
  • Explore the Communities roles,Community setup guide for admins,Domain separation in Communities
  • Learn to Configure a Community, Community content types,Community feedback types, Community access types,Configuring video sources for a Community and Configure Community forums.
  • Explore the Forum and user permissions management,Configuring the Community profile, enabling users to self-register to a Community
  • Learn to create community Terms and Conditions,Community Service Portal
  • Explore the  analytics and Reporting Solutions for Communities, also Migrate Social Q&A data to Communities
  • Learn to explode the Community logs,View Community feedback and bookmarks tables
  • Learn to create a case from a discussion and enabling knowledge harvesting
  • Learn to Configure general moderation settings
  • Understand about the Configuration of moderation settings for a new user
  • Learn about the Configuring abuse reporting Configure user banning
  • Learn about the Configuration of moderation filtersBan a user
  • Learn on how to revoke a user ban,Approve or reject content,Disable comments and remove content
  • Understand the community homepage features,
  • Learn to navigate the activity feed and the forum homepage
  • Also understand the Community homepage features for non-logged in users
  • Explore on how to Self-register to a Community, search the Community and use a Community profile
  • Learn about the Community subscriptions,Request membership to a forum and accept an invitation to join a forum.
  • Learn on how to post and reply to content in the CommunityExplode about the report inappropriate Community content
  • Explore about the gamification components
  • Understand about the gamification user interface components
  • Learn about the administer  and moderate gamification
  • Summarizing all the discussed modules.
We at HKR trainings provide the learners with practice Mock Interview Sessions and excellent Job Support at the end of the course.
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Servicenow Customer Service Management Training Highlights 100% Money Back Guarantee

20 Hrs Instructor-Led Training

Learn on your own timeline

Master Your Craft

Real-world & Project Based Learning

Lifetime LMS & Faculty Access

24/7 online expert support

Access to an online community forum

Customised course creation

Servicenow Customer Service Management Training Advantages

This Technology Offers Excellent Career Opportunities Worldwide.

Salaries Offered for Certified Professionals is Very High and More Number of People Started Learning this Course.

It has a Great Learning Scope

Streamlined Work Process Helps You Execute all Complex Tasks Easily.

Fast track your career growth with ServiceNow Customer Service Management training Certification course.

Servicenow Customer Service Management Online Training Objectives

Upon successful completion of ServiceNow customer service management training at HKR, you will learn the following things.

  • You will learn how to configure and manage the customer service management application.
  • You can create tasks and assign them along with dates.
  • Learn about routing and SLA’s.

The ServiceNow customer service management course benefits for the following list of professionals.

  • ServiceNow developers and administrators
  • IT professionals
  • Project Managers
  • Who are aspiring to learn ServiceNow Platform

There are no special requirements to take up this course. The one interested in enhancing their career and critical skills in ServiceNow CSM can attend the course.Basic knowledge of Servicenow system administration and IT technologies.

To start with the ServiceNow customer service management training course, you need to check with the best institute that delivers the knowledge. Before proceeding to join any training, take suggestions from the experts who had already learned the course. We at HKR, with a team of industry experts, are ready to fulfill your dream career to achieve a job in desired companies.

Once you complete the entire course and real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.

Our trainers are highly qualified and certified with many years of industry experience and technology background in ServiceNow.

Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies.

We, at HKR, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.

Interested in our ServiceNow Customer Service Management training program ?

Servicenow Customer Service Management Training Options

We follow four formats for ServiceNow training for the flexibility of our students

Live Online Training

  • » Interact live with industrial experts.
  • » Flexible Schedule.
  • » Free Demo before Enroll.

420 336


1:1 Live Online Training

  • » Dedicated Trainer for you.
  • » 1:1 Total Online Training.
  • » Customizable Curriculum.

666 533


Self-Paced E-Learning

  • » Get E-Learning Videos.
  • » Learn Whenever & Wherever.
  • » Lifetime free Upgrade.

204 163


Corporate Training

  • » Customized Training.
  • » Live Online/Classroom/Self-paced.
  • » 10+ years Industrial Expert Trainers.

Interested in our ServiceNow Customer Service Management training program ?

ServiceNow CSM Projects

We at HKR not only provide you Servicenow CSM Training with theoretical knowledge but also make you practically knowledgeable by making you work with real-world projects and case studies. Every course we offer includes two real-time projects which provide you with real-time experience. The practical knowledge improves your domain expertise and helps you in clearing the certifications with ease.

Our Learners



Good experience on the ServiceNow course. well trainers & quick response.
Varun Sharma

Varun Sharma

I can refer to this institute for Servicenow Courses on all Modules. I have done ServiceNow CSM trai.....ning with best classes. Thank you! Read more



well curriculum and well training with professionals. thanks to HKR Trainings.

ServiceNow Customer Service Management training Reviews


Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.

Yes, we don’t assure 100% placement assistance. We are tied up with some corporate companies so when they have a requirement we send your profiles to them.

Yes, we provide demo before starting any training in which you can clear all your doubts before starting training.

Our trainers are real time experts who are presently working on particular platform on which they are providing training.

You can call our customer care 24/7

Max of the students get satisfied with our training, if you are not then we provide a specialised training in return.

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