SAP CRM Training

5 ( 1643 Learners)

Master SAP CRM skills to become an expert with our SAP CRM Training.

30+ Hrs

Hands On Training

Lifetime Access

Updated Content

Customizable

Learning Paths

Industry Expert

Mentors

Projects

Advanced Interactive

Upcoming Live Online Classes

Fast Track

27-Dec-2024
to
16-Jan-2025

Weekday

31-Dec-2024
to
30-Jan-2025

Weekend

4-Jan-2025
to
3-Feb-2025

Weekday

8-Jan-2025
to
7-Feb-2025

Weekend

12-Jan-2025
to
11-Feb-2025

Weekday

16-Jan-2025
to
15-Feb-2025

Course Price

8,999

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EMI Option Available

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SAP CRM Training Overview

Get CRM classes online from beginner to expert level.
Learn SAP CRM hands-on with expert support in real-time.
Our SAP CRM trainer is a skilled expert with over 9+ years of industry experience and good domain skills.
HKR Trainings trained over 3100+ professionals and aspirants in multiple tools.
We provide free access to our CRM learning resources, Training videos, tutorials, interview Q&A, blogs, and more.
Learn by gaining expertise through real-time SAP CRM projects, resolving assignments, etc.
Get a valid course completion certificate on SAP CRM after attending our Course online. It is recognized across the industry and will help you explore more jobs.
Our well-qualified trainers always assist our trainees in resolving their complex queries.
We provide flexible Training options at an affordable Course with easy payment methods and occasional discounts on fees.
We also provide tailored courses on SAP SRM with updated content to corporate learners based on their business needs.
Complete your online Training within 30 hours of industry-oriented skills on CRM.
So, enroll in the SAP CRM Training to become a skilled and certified expert.

SAP CRM Training Prerequisites

To apply for the SAP CRM Training, you need to either:

You should have basic knowledge of CRM concepts and SAP systems navigation.
If you understand sales, marketing, and other business processes, including customer service processes, it will be good enough to learn SAP CRM.

SAP CRM Course Content

Our SAP CRM Course content is designed and curated by industry experts and our team, and it covers all the relevant skills. It is prepared to provide you with in-depth skills in CRM and its various aspects hands-on. Explore the topics below on SAP customer relationship management:

What is SAP CRM?
Understand the Architecture of SAP CRM
Learn SAP CRM Business Scenarios
CRM Business Partner and landscapes
Understanding CRM User Interface
Learning Interface technology and subprocesses in SAP
Enhancing Workbench Easily

Overview of CRM Architecture and Landscape
Understanding Navigation Bar and Work Area
Distinguishing SAP CRM UIs
Overview of Component Workbench
Profiles of Navigation Bar and Business Roles
Personalization and Customization in Web UI
Overview and Technical Architecture of WebClient UI
Working with Business Object Layer (BOL) and Generic Interaction Layer (GENIL)
Web Client UI Configuration Tool and SDK

Activity & Account Management
Opportunity and Territory Management
Quotation & Order Management
Pipeline Performance Management
Analytics of Sales and Reporting

Concepts of Lead and Campaign Management
Marketing Planning & Execution
Marketing Analytics & Reporting
Managing Segmentation and List

Customization for SAP CRM Objects
Basic SAP CRM Data
Enterprise Partner and Organizational Design
Region Management and Product Leader CRM Business Transactions
Activity Management and CRM Middleware Sales and Billing
Replication Administration and Error Handling
Introduction to Error Handling and Monitoring

Overview of Interaction Center Functions
IC Web Client Profile and Manager Portal
Communication Architecture and Launch Script
Alerts and Broadcast Message
Concepts of Agent Function Processing
Rule Policies: ERMS and IDI

Overview of SAP CRM Modules and Functionality
Integration with Other SAP Suites
E-Commerce of SAP CRM
SAP CRM for Industries and Channel Administration
SAP Domain Applications

Overview of SAP CRM Web UI and Middleware
Application Platform
SAP CRM Marketing & Sales
Interaction Center and Services
Concepts of PCM-Partner Channel Management
SAP CRM Analytics

Middleware Architecture and Configuration
Concepts of Initial and Delta Load
Queue Management and Error Handling
Mapping and Conversion
Synchronizing Business Partner and Data Transfer
Middleware Tracking & Administration
Performance Tuning concepts
Integration with SAP ECC and BW
Exchange of Data between SAP and Non-SAP systems
Integration with other SAP modules
Enhancements and Customizations in Middleware

Managing Service Request
Handling Complaints and Returns
Managing Service Contracts and Orders
Management of Installed Base
Service Analytics and Reporting
Learn CRM Marketing and Execution
Managing Lead and Execution of Campaign
Effectiveness and Reporting of Campaign

Lead Qualification and Conversion
Understand Lead Analytics and Reporting
Identifying Opportunity
Assessment and Qualification of Opportunity
Opportunity Analytics and Reporting

Overview of Quotation and Order Management
Quotation & Order: Management Process and Configuration
Copying Control among the Quotations and Orders
Managing Pricing and Billing
Managing Credit
Handling Returns and Cancellation
Output Management for Quotations and Orders
Managing ATP & Availability Check
Order Analytics & Reporting
Concepts of Rebate Processing

Understanding Reporting Tools and Framework
CRM Interactive Reporting and OLAP Analysis
Standard Reports and Dashboards
Web-Based Reporting & Real-Time Analytics
Building and Changing Reports and Dashboards
Data Extraction and Analysis with SAP BW
Concepts of BO BI Integration
CRM Analytics and Reporting Enhancements
Analytical Process Design and Optimization

Business Partner Configuration and Customization
Hierarchy Management
Relationships and Roles of Business Partner
Business Partner Grouping and Segmentation
Partner Determination and Workflow Management
Partner Channel and Contract Management
Partner Analytics and Reporting

Configuration and Condition Techniques
Pricing Procedures and Determination Rules
Pricing in Sales and Services
Concepts of Rebate Processing
Managing Agreement
Integration with ECC and Pricing Improvements

Overview of Business Partner
Understanding Product Master Data
Organizational and Territory Management
Master Data Replication and Governance Concepts
Data Quality and Validation and Techniques of Mapping
Data Model Enhancements
Integration and Analytics of Data Model

SAP CRM Course Projects

Project - 1 Creating A Customer Service Ticketing System

In this project, you will create a project that will involve creating, tracking, and resolving customer service tickets with SAP C.....RM functions. You will learn with real-time scenarios, including hands-on experience handling various customer issues and queries effectively. Read more

Project - 2 Managing Sales Pipeline

This project lets you handle sales leads, predictions, and opportunities with SAP CRM. You will learn to monitor sales activities,..... optimize sales processes, and analyze pipeline data for better business results. Read more

Project - 3 SAP Customer Order Service Sourcing

You will develop an SAP customer order-sourcing application that supports enterprises in making reasonable order-sourcing planning..... to present a complete buying experience throughout sales. Read more

SAP CRM Training Options

LIVE ONLINE TRAINING

Preferred

Interactive sessions
Learn by doing
Instant doubt resolution
Expert's Guidance
Industry-ready skills

1:1 LIVE ONLINE TRAINING

Exclusive training
Flexible timing
Personalized curriculum
Hands-on sessions
Simplified Learning

Exclusive learning from industry experts

SELF-PACED E-LEARNING

Skill up easily
Learn in no hurry
Less expensive
Unlimited access
Convenient

Hone your skills from anywhere at anytime

SAP CRM Training Corporate Training

Employee and Team Training Solutions

Top Companies Trust HKR Trainings

CONTACT US

Employee and Team Training Solutions

Employee and Team Training Solutions

Reviews

Ravi Kukkala

SAP Ariba Technical Consultant

5

The SAP Ariba procurement training was spot on! It covered all aspects of the procurement process, from sourcing to contract management. The real-world scenarios and case studies provided practical insights. I'm confident in my ability to streamline procurement operations with SAP Ariba.

Soumya Kakkar

SAP Ariba Functional Consultant

5

The flexibility of the SAP Ariba online training was a game-changer. I could learn at my own pace and revisit the materials as needed. The instructor's support was excellent, and the online resources were comprehensive. This training has significantly enhanced my skills in procurement and sourcing

Kalyani

Sap Ariba Consultant | TCS

5

The SAP Ariba training was exceptional! The instructor was knowledgeable and patient, explaining complex concepts in a clear and concise manner. The hands-on exercises were invaluable in solidifying my understanding. I highly recommend this training for anyone looking to master SAP Ariba.

View All Reviews

SAP CRM Training Objectives

The SAP CRM Training is designed to provide in-depth skills in CRM software, its features and functions, etc. You will learn skills hands-on with real-time scenarios and get assistance in SAP CRM Certification exams.

Project Managers
IT Professionals
Business Consultants
Sales/Marketing Professionals
Interested graduates who are looking to build a career with SAP CRM skills.

SAP CRM features, real-time experience, and Web UI.
Configuration and customization.
Architecture and Middleware in CRM.
Sales and marketing management.
Order management.
Analytics and reporting in CRM.
Master data management.
Managing leads, services, and campaigns.
CRM Pricing and business partner management.

We provide complete assistance to our learners throughout their Training and help them reach their dream career goals.
Our expert instructor will ensure you understand CRM concepts from basics to advanced.
Our well-qualified trainers support our trainees with quality content sharing, resolving their queries, and more.
We help you build an updated resume that will enhance your confidence when applying for various jobs in the CRM field.
So, you can easily get placed in a top MNC by acquiring advanced skills in SAP CRM.

SAP CRM Consultant/Functional Consultant
SAP CRM Analyst
SAP CRM Developer
SAP CRM Admin
SAP CRM Business Analyst

SAP CRM allows companies to effectively manage sales services, such as minimizing the sales cycle, improving customer satisfaction, increasing business revenue, etc.
Many top companies, such as CGI, IBM, Accenture, etc., are using this application in their operations. Therefore, there is a demand for skilled CRM experts across the industry.
A highly skilled SAP CRM Consultant can earn up to Rs.20LPA on average in India.

SAP CRM Training FAQ's

SAP CRM stands for SAP Customer Relationship Management, a leading solution from SAP ERP. It is an integrated CRM module that simplifies the business processes required in CRM tasks and helps improve customer satisfaction while achieving business goals.

You will receive a video recording of the SAP CRM class session you missed during the Course. This will help you revise your topics and clarify your CRM-related doubts with the trainer.

If you have additional queries about SAP CRM that are not addressed on this page, you can contact our learning support team.

Many students and IT professionals who enrolled in our IT Courses, including SAP CRM skills, were satisfied with the Training.
Our hands-on skills help trainees gain expertise in the platform they learn, in addition to real-time projects, task resolution, etc.
We provide complete assistance in learning with updated course content through expert faculty.
So, there will be no chance of getting dissatisfied with the SAP CRM Course that we provide.

The cost of 1:1 Training in CRM is Rs. 49,000.
The cost of a self-paced Course in CRM is Rs. 9,000.
Contact our support team executives for the live online batch of SAP CRM.

SAP CRM Certification allows you to prove your real-time skills in customer relationship management services. This certification is the credential that increases the chances of getting more career opportunities in the CRM field. It also separates you from the non-certified peers in this field.

A skilled SAP CRM Consultant in India earns an average salary of Rs. 8.9LPA. They earn between $112K and $142K in the USA annually.

SAP CRM offers a cutting-edge solution to business users in managing their customer relations and services. It helps them build effective customer relations, provide tailored customer experiences, and enhance sales, marketing, and efficiency.

Walmart
Accenture
IBM
GE
Samsung
Microsoft
CGI

It is a widely used CRM application across different industries, such as retail, manufacturing, IT services, customer support services, and more.
There is a good scope for skilled SAP CRM experts with experience using this application.
The increasing use of CRM platforms will enhance the scope for getting more job offers.

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