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SAP CRM Training

5 ( 1643 Learners)

Master SAP CRM skills to become an expert with our SAP CRM Training.

30+ Hrs

Hands On Training

Lifetime Access

Updated Content


Learning Paths

Industry Expert



Advanced Interactive

SAP CRM Training Overview

  • Get CRM classes online from beginner to expert level.
  • Learn SAP CRM hands-on with expert support in real-time.
  • Our SAP CRM trainer is a skilled expert with over 9+ years of industry experience and good domain skills.
  • HKR Trainings trained over 3100+ professionals and aspirants in multiple tools.
  • We provide free access to our CRM learning resources, Training videos, tutorials, interview Q&A, blogs, and more.
  • Learn by gaining expertise through real-time SAP CRM projects, resolving assignments, etc.
  • Get a valid course completion certificate on SAP CRM after attending our Course online. It is recognized across the industry and will help you explore more jobs.
  • Our well-qualified trainers always assist our trainees in resolving their complex queries.
  • We provide flexible Training options at an affordable Course with easy payment methods and occasional discounts on fees.
  • We also provide tailored courses on SAP SRM with updated content to corporate learners based on their business needs.
  • Complete your online Training within 30 hours of industry-oriented skills on CRM.
  • So, enroll in the SAP CRM Training to become a skilled and certified expert.

SAP CRM Training Prerequisites

To apply for the SAP CRM Training, you need to either:

  • You should have basic knowledge of CRM concepts and SAP systems navigation.
  • If you understand sales, marketing, and other business processes, including customer service processes, it will be good enough to learn SAP CRM.

SAP CRM Course Content

Our SAP CRM Course content is designed and curated by industry experts and our team, and it covers all the relevant skills. It is prepared to provide you with in-depth skills in CRM and its various aspects hands-on. Explore the topics below on SAP customer relationship management:

  • What is SAP CRM?
  • Understand the Architecture of SAP CRM
  • Learn SAP CRM Business Scenarios
  • CRM Business Partner and landscapes
  • Understanding CRM User Interface
  • Learning Interface technology and subprocesses in SAP
  • Enhancing Workbench Easily
  • Overview of CRM Architecture and Landscape
  • Understanding Navigation Bar and Work Area
  • Distinguishing SAP CRM UIs
  • Overview of Component Workbench
  • Profiles of Navigation Bar and Business Roles
  • Personalization and Customization in Web UI
  • Overview and Technical Architecture of WebClient UI
  • Working with Business Object Layer (BOL) and Generic Interaction Layer (GENIL)
  • Web Client UI Configuration Tool and SDK
  • Activity & Account Management
  • Opportunity and Territory Management
  • Quotation & Order Management
  • Pipeline Performance Management
  • Analytics of Sales and Reporting
  • Concepts of Lead and Campaign Management
  • Marketing Planning & Execution
  • Marketing Analytics & Reporting
  • Managing Segmentation and List
  • Customization for SAP CRM Objects
  • Basic SAP CRM Data
  • Enterprise Partner and Organizational Design
  • Region Management and Product Leader CRM Business Transactions
  • Activity Management and CRM Middleware Sales and Billing
  • Replication Administration and Error Handling
  • Introduction to Error Handling and Monitoring
  • Overview of Interaction Center Functions
  • IC Web Client Profile and Manager Portal
  • Communication Architecture and Launch Script
  • Alerts and Broadcast Message
  • Concepts of Agent Function Processing
  • Rule Policies: ERMS and IDI
  • Overview of SAP CRM Modules and Functionality
  • Integration with Other SAP Suites
  • E-Commerce of SAP CRM
  • SAP CRM for Industries and Channel Administration
  • SAP Domain Applications
  • Overview of SAP CRM Web UI and Middleware
  • Application Platform
  • SAP CRM Marketing & Sales
  • Interaction Center and Services
  • Concepts of PCM-Partner Channel Management
  • SAP CRM Analytics
  • Middleware Architecture and Configuration
  • Concepts of Initial and Delta Load
  • Queue Management and Error Handling
  • Mapping and Conversion
  • Synchronizing Business Partner and Data Transfer
  • Middleware Tracking & Administration
  • Performance Tuning concepts
  • Integration with SAP ECC and BW
  • Exchange of Data between SAP and Non-SAP systems
  • Integration with other SAP modules
  • Enhancements and Customizations in Middleware
  • Managing Service Request
  • Handling Complaints and Returns
  • Managing Service Contracts and Orders
  • Management of Installed Base
  • Service Analytics and Reporting
  • Learn CRM Marketing and Execution
  • Managing Lead and Execution of Campaign
  • Effectiveness and Reporting of Campaign
  • Lead Qualification and Conversion
  • Understand Lead Analytics and Reporting
  • Identifying Opportunity
  • Assessment and Qualification of Opportunity
  • Opportunity Analytics and Reporting
  • Overview of Quotation and Order Management
  • Quotation & Order: Management Process and Configuration
  • Copying Control among the Quotations and Orders
  • Managing Pricing and Billing
  • Managing Credit
  • Handling Returns and Cancellation
  • Output Management for Quotations and Orders
  • Managing ATP & Availability Check
  • Order Analytics & Reporting
  • Concepts of Rebate Processing
  • Understanding Reporting Tools and Framework
  • CRM Interactive Reporting and OLAP Analysis
  • Standard Reports and Dashboards
  • Web-Based Reporting & Real-Time Analytics
  • Building and Changing Reports and Dashboards
  • Data Extraction and Analysis with SAP BW
  • Concepts of BO BI Integration
  • CRM Analytics and Reporting Enhancements
  • Analytical Process Design and Optimization
  • Business Partner Configuration and Customization
  • Hierarchy Management
  • Relationships and Roles of Business Partner
  • Business Partner Grouping and Segmentation
  • Partner Determination and Workflow Management
  • Partner Channel and Contract Management
  • Partner Analytics and Reporting
  • Configuration and Condition Techniques
  • Pricing Procedures and Determination Rules
  • Pricing in Sales and Services
  • Concepts of Rebate Processing
  • Managing Agreement
  • Integration with ECC and Pricing Improvements
  • Overview of Business Partner
  • Understanding Product Master Data
  • Organizational and Territory Management
  • Master Data Replication and Governance Concepts
  • Data Quality and Validation and Techniques of Mapping
  • Data Model Enhancements
  • Integration and Analytics of Data Model

SAP CRM Course Projects

Project - 1 Creating A Customer Service Ticketing System

In this project, you will create a project that will involve creating, tracking, and resolving customer service tickets with SAP C.....RM functions. You will learn with real-time scenarios, including hands-on experience handling various customer issues and queries effectively. Read more

Project - 2 Managing Sales Pipeline

This project lets you handle sales leads, predictions, and opportunities with SAP CRM. You will learn to monitor sales activities,..... optimize sales processes, and analyze pipeline data for better business results.  Read more

Project - 3 SAP Customer Order Service Sourcing

You will develop an SAP customer order-sourcing application that supports enterprises in making reasonable order-sourcing planning..... to present a complete buying experience throughout sales.  Read more

SAP CRM Training Options

  • Interactive sessions
  • Learn by doing
  • Instant doubt resolution
  • Expert's Guidance
  • Industry-ready skills
Batch Start Date Time
Weekday 23-Jul - 22-Aug 09:30 AM IST
Weekend 27-Jul - 26-Aug 11:30 AM IST
Weekday 31-Jul - 30-Aug 01:30 PM IST
  • Exclusive training
  • Flexible timing
  • Personalized curriculum
  • Hands-on sessions
  • Simplified Learning

Exclusive learning from industry experts

  • Skill up easily
  • Learn in no hurry
  • Less expensive
  • Unlimited access
  • Convenient

Hone your skills from anywhere at anytime

SAP CRM Training Corporate Training
Employee and Team Training Solutions

Top Companies Trust HKR Trainings

Employee and Team Training Solutions Employee and Team Training Solutions
Harshad Gaikwad

Harshad Gaikwad

Practice Head

I had an insightful experience with HKR Trainings while participating in the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer offered detailed insights into various ServiceNow ITOM modules and practices. Throughout the course, the support team was consistently available, and the trainer adeptly clarified all my inquiries, ensuring a comprehensive understanding of ServiceNow ITOM concepts.
Balaji Gnanasekar

Balaji Gnanasekar

IT Analyst

I had a comprehensive learning journey with HKR Trainings while undertaking the PostgreSQL Training online. Engaging in instructor-led sessions, the trainer delved deep into various PostgreSQL functionalities and best practices. Throughout the training, the support team remained attentive, and the trainer skillfully addressed all my questions, facilitating a solid grasp of PostgreSQL concepts.
Amit Singh

Amit Singh

Technical Lead - Service Now

I had a rewarding experience with HKR Trainings while delving into the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer provided comprehensive insights into various ServiceNow ITOM modules and best practices. Throughout the course, the support team was consistently available, and the trainer adeptly addressed all my queries, ensuring a robust understanding of ServiceNow ITOM concepts.
SAP CRM Training Objectives

The SAP CRM Training is designed to provide in-depth skills in CRM software, its features and functions, etc. You will learn skills hands-on with real-time scenarios and get assistance in SAP CRM Certification exams. 

  • Project Managers
  • IT Professionals
  • Business Consultants
  • Sales/Marketing Professionals
  • Interested graduates who are looking to build a career with SAP CRM skills.
  • SAP CRM features, real-time experience, and Web UI.
  • Configuration and customization.
  • Architecture and Middleware in CRM.
  • Sales and marketing management.
  • Order management.
  • Analytics and reporting in CRM.
  • Master data management.
  • Managing leads, services, and campaigns.
  • CRM Pricing and business partner management.
  • We provide complete assistance to our learners throughout their Training and help them reach their dream career goals.
  • Our expert instructor will ensure you understand CRM concepts from basics to advanced.
  • Our well-qualified trainers support our trainees with quality content sharing, resolving their queries, and more.
  • We help you build an updated resume that will enhance your confidence when applying for various jobs in the CRM field.
  • So, you can easily get placed in a top MNC by acquiring advanced skills in SAP CRM.
  • SAP CRM Consultant/Functional Consultant
  • SAP CRM Analyst
  • SAP CRM Developer
  • SAP CRM Admin
  • SAP CRM Business Analyst
  • SAP CRM allows companies to effectively manage sales services, such as minimizing the sales cycle, improving customer satisfaction, increasing business revenue, etc.
  • Many top companies, such as CGI, IBM, Accenture, etc., are using this application in their operations. Therefore, there is a demand for skilled CRM experts across the industry.
  • A highly skilled SAP CRM Consultant can earn up to Rs.20LPA on average in India.
SAP CRM Training FAQ's

SAP CRM stands for SAP Customer Relationship Management, a leading solution from SAP ERP. It is an integrated CRM module that simplifies the business processes required in CRM tasks and helps improve customer satisfaction while achieving business goals.

You will receive a video recording of the SAP CRM class session you missed during the Course. This will help you revise your topics and clarify your CRM-related doubts with the trainer.

If you have additional queries about SAP CRM that are not addressed on this page, you can contact our learning support team.

  • Many students and IT professionals who enrolled in our IT Courses, including SAP CRM skills, were satisfied with the Training.
  • Our hands-on skills help trainees gain expertise in the platform they learn, in addition to real-time projects, task resolution, etc.
  • We provide complete assistance in learning with updated course content through expert faculty.
  • So, there will be no chance of getting dissatisfied with the SAP CRM Course that we provide.
  • The cost of 1:1 Training in CRM is Rs. 49,000.
  • The cost of a self-paced Course in CRM is Rs. 9,000.
  • Contact our support team executives for the live online batch of SAP CRM.

SAP CRM Certification allows you to prove your real-time skills in customer relationship management services. This certification is the credential that increases the chances of getting more career opportunities in the CRM field. It also separates you from the non-certified peers in this field.

A skilled SAP CRM Consultant in India earns an average salary of Rs. 8.9LPA. They earn between $112K and $142K in the USA annually.

SAP CRM offers a cutting-edge solution to business users in managing their customer relations and services. It helps them build effective customer relations, provide tailored customer experiences, and enhance sales, marketing, and efficiency.

  • Walmart
  • Accenture
  • IBM
  • GE
  • Samsung
  • Microsoft
  • CGI
  • It is a widely used CRM application across different industries, such as retail, manufacturing, IT services, customer support services, and more.
  • There is a good scope for skilled SAP CRM experts with experience using this application.
  • The increasing use of CRM platforms will enhance the scope for getting more job offers.

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