Salesforce Service Cloud Training

Become an expert on customer service application with Salesforce Service Cloud Online Course

HKR Trainings provides the best and industry oriented salesforce service cloud training to gain skills in order to build your professional career . Our course curriculum covers all the concepts to gain real-time proficiency in salesforce service cloud fundamentals, how to configure Salesforce, set up service contracts, create co.....nsole for service application, learn to design and implement Service Cloud solutions, etc.Moreover with comprehensive training helps to gain expertise in this comprehensive field so as to accomplish your daily tasks for ease. Our expert trainers deliver the lecturers in a more practical way so as to gain realistic experience. Get the industry-oriented salesforce service cloud training course from the certified mentors by joining HKR. Read more

Trusted Professionals   Batch Starts On: 7th Jun

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Why should I learn Salesforce Service Cloud?

There is a great future scope and career growth for the one who opts this techno.....logy. Read more

Certification in Salesforce Service Cloud will show a wide range of opportunitie.....s for the job seekers as well as for professionals. Read more

Moreover, it has a demanding profile and most companies are searching for the ce.....rtified professionals in this field. Read more

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Salesforce Service Cloud course overview

Salesforce Technology Cloud is a corporate relationship management ( CRM) platform for customer service and support. Service Cloud allows customers to automate business processes, streamline workflows and identify key posts, topics and experts to help customer service providers. With Service Cloud, you can automate business processes, streamline workflows, and convert key posts, subjects, and experts to agent experience. It's never been easier to communicate one-to-one with every customer, through various platforms and on any smartphone.

HKR delivers the best industry-oriented salesforce service cloud training course that is in line to clear the certification exams. Our course covers all the key concepts such as key fundamentals of salesforce service cloud, solution design and interaction channels, knowledge management, implementation strategy, integration and data management, etc. During the training period, you can get full support and real-time project assistance from experienced professionals. Enroll today at HKR for accepting the new challenges to make the best out of our salesforce service cloud online training.

Salesforce Service Cloud Course Content Download Curriculum

The Salesforce Service Cloud course curriculum is designed by the expert professionals by covering all the topics. You can find the complete course details in below-mentioned modules:

  • You will explore the contact center analytics, KPI’s, Business challenges
  • Explore the costs, use cases, interaction channel benefits.
  • Identify challenges and compare the different contact centers, identifying the core tenets of KCS.
  • Explore various components of their contact center and solve the business challenges.

  • Discussing about the contact center consulting engagement
  • Determining the contact center deployment strategies.
  • Properly analyzing the customer needs to design the appropriate solutions.
  • Discuss about the key elements that help in improving the performance of the design.
  • Identify when to use the custom application development or third party applications.
  • Illustrate the lifecycle of the information article, such as creation, authoring, utilization and responses.
  • Evaluate, taking into account the requirements of business process, the suitable way of managing the implementation and upkeep of knowledge
  • Compare and contrast Files, Contents, Solutions and Knowledge.
  • Evaluate how to customize data categories, article types, and publishing workflows, given the set of requirements.
  • Differentiate primary things that need to be considered while designing an Information Data Migration Strategic plan.
  • Identify the use of cases and usability for each communication channel, such as mobile, phone, email, web, chat and social media.
  • Difference between both the accessible email-to-case and web-to-case solutions and understand that each solution can be optimized.
  • Discuss the concept, architectural design, and consequences of Open CTI.
  • In view of the set of requirements, the appropriate Community solution should be recommended
  • Understand design considerations and industry standards when setting up a communication channel solution.
  • Construct a case management solution from case creation to closure, including case assignment, case escalation, case resolution, and case disposition, given the set of requirements.
  • Describes the relationship between cases and other areas, such as assets, entitlements, Communities, Live Agents and Knowledge.
  • Identify the right case management solution in the context of a set of KPIs
  • Identify the use of cases for Chatter, Chatter Answers and Case Feed in case management
  • Understand the capabilities, use cases, and configuration of service entitlements in Salesforce.
  • Understand the use of cases, advantages and limitations of visual Workflow relevant to case management
  • Define the capacity to manage cases using social media
  • Determine the most appropriate enduring relationship, taking into consideration data sources, data volume and various contact center technologies, in the context of a set of desired metrics.
  • In the context of a scenario, evaluate considerations when designing reports and dashboards to serve different stakeholders.
  • In the context of a scenario, suggest proper approaches to measure the size of the customer, the design of the implementation and the required metrics.
  • In the context of the scenario, evaluate the significance and design factors of huge data and transaction volumes.
  • Understand cases of use and factors prevalent to contact center integration patterns.
  • Understand cases and factors for data migration and quality management.
  • Summarize all the points discussed.

At HKR, we provide practice tests at the end of the course , community questions and answers, also Salesforce Service Cloud  interview questions, conduct mock interview sessions, provide free course materials and Sample Resumes to crack the interview.

We at HKR trainings provide the learners with practice Mock Interview Sessions and excellent Job Support at the end of the course.
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Salesforce Service Cloud training Highlights 100% Money Back Guarantee

30 Hrs Instructor-Led Training

Learn on your own timeline

Master Your Craft

Real-world & Project Based Learning

Lifetime LMS & Faculty Access

24/7 online expert support

Access to an online community forum

Customised course creation

Salesforce Service Cloud training Advantages

This Technology Offers Excellent Career Opportunities Worldwide.

Salaries Offered for Certified Professionals is Very High and More Number of People Started Learning this Course.

It has a Great Learning Scope

Streamlined Work Process Helps You Execute all Complex Tasks Easily.

Fast track your career growth with Salesforce Service Cloud Training Certification course.

Salesforce Service Cloud online training Objectives

Once you complete the entire course and real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.

Our trainers are highly qualified and certified with many years of industry experience and technology background in varied courses.

Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies.

We, at HKR, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.

Upon successful completion of Salesforce Service Cloud training at HKR, you will learn the following things.

  • Learn about the lightning service cloud.
  • Learn to monitor the social media channels very effectively.
  • You can understand how to generate and monitor the reports.
  • You will explore the different workflows associated with the service cloud applications.

The Salesforce Service Cloud course benefits for the following list of professionals.

  • Advance developers
  • Administrators 
  • Salesforce developers
  • Business analyst
  • Cloud computing consultants
  • Who are aspiring to learn Salesforce Service Cloud
  • There are no special requirements to take up this course. The one who is interested in enhancing their career and critical skills in Salesforce Service Cloud can attend the course.
  • In order to have this training you need to possess the salesforce administration certification.

To start with the Salesforce Service Cloud course, you need to check with the best institute that delivers the knowledge. Before proceeding to join any training, take suggestions from the experts who had already learned the course. We at HKR, with a team of industry experts, are ready to fulfil your dream career to achieve a job in desired companies.

Once you complete the entire course along with real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.

Our trainers are highly qualified and certified with many years of industry experience and technology background in Salesforce Service Cloud.

Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies.

We, at HKR, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.

Interested in our Salesforce Service Cloud Training program ?

Salesforce Service Cloud Training Options

We follow four formats for Salesforce Service Cloud training for the flexibility of our students

Live Online Training

  • » Interact live with industrial experts.
  • » Flexible Schedule.
  • » Free Demo before Enroll.

1:1 Live Online Training

  • » Dedicated Trainer for you.
  • » 1:1 Total Online Training.
  • » Customizable Curriculum.


  Contact Us

Self-Paced E-Learning

  • » Get E-Learning Videos.
  • » Learn Whenever & Wherever.
  • » Lifetime free Upgrade.

Corporate Training

  • » Customized Training.
  • » Live Online/Classroom/Self-paced.
  • » 10+ years Industrial Expert Trainers.


Certification plays an important role in achieving your dream job. It demonstrates that you have acquired all essential skills to handle the critical tasks in real-world with little or no assistance from your subordinates. Organizations are preferring to hire candidates with certifications and are offering huge salary packages.

We at HKR trainings help the learners in achieving appropriate certifications. Moreover, we also provide a course completion certificate for every course we offer. This certification shows that you are trained enough to handle real-time tasks and also sets you apart from the crowd. HKR certification is well recognized across all top MNCs and help you get into a job easily.

HKR Trainings Certification

Interested in our Salesforce Service Cloud Training program ?

Salesforce Service Cloud projects

We at HKR not only provide you Salesforce Service Cloud Training with theoretical knowledge but also make you practically knowledgeable by making you work with real-world projects and case studies. Every course we offer includes two real-time projects which provide you with real-time experience. The practical knowledge improves your domain expertise and helps you in clearing the certifications with ease.

Our Learners



HKR trainings provides the best and industry oriented certification courses with exposure to projects. The environment is very good for the attendees to learn as the trainers deliver their lectures in depth with some real-time scenarios. Don't mind whether you are a newbie or professional, you will definitely gather a great stuff on your preferred domain that lays a strong path for your professional career growth. Read more



If you are looking for the best institute on IT technologies, definitely HKR trainings should be you.....r choice. Because, one can experience an innovative and interactive learning environment to proliferate your career growth. The course material is very accurate along with real-time examples. After the completion of each and every course, they will conduct mock tests so as to evaluate your skill sets. Read more



HKR trainings is a good institute for learning courses. The expert trainers have helped me to develo.....p knowledge on coding. They provide strong support for the project implementation. Got trust and grip in doing programming on my own. They follow accurate measures,and deliver the lectures to the attendees in a more practical manner. At the end of the training, you will be provided with course material, practice tests, mock interviews, and complete guidance from the trainers to crack the domain related certification courses. Read more


Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.

Yes, we don’t assure 100% placement assistance. We are tied up with some corporate companies so when they have a requirement we send your profiles to them.

Yes, we provide demo before starting any training in which you can clear all your doubts before starting training.

Our trainers are real time experts who are presently working on particular platform on which they are providing training.

You can call our customer care 24/7

Max of the students get satisfied with our training, if you are not then we provide a specialised training in return.

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