Salesforce Service Cloud Training

Become an expert on customer service application with Salesforce Service Cloud Online Course

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Salesforce Service Cloud course overview

Salesforce Technology Cloud is a corporate relationship management ( CRM) platform for customer service and support. Service Cloud allows customers to automate business processes, streamline workflows and identify key posts, topics and experts to help customer service providers. With Service Cloud, you can automate business processes, streamline workflows, and convert key posts, subjects, and experts to agent experience. It's never been easier to communicate one-to-one with every customer, through various platforms and on any smartphone.

HKR delivers the best industry-oriented salesforce service cloud training course that is in line to clear the certification exams. Our course covers all the key concepts such as key fundamentals of salesforce service cloud, solution design and interaction channels, knowledge management, implementation strategy, integration and data management, etc. During the training period, you can get full support and real-time project assistance from experienced professionals. Enroll today at HKR for accepting the new challenges to make the best out of our salesforce service cloud online training.


To apply for the Salesforce Service Cloud Training, you need to either:


Salesforce Service Cloud Training Objectives

Once you complete the entire course and real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.

Our trainers are highly qualified and certified with many years of industry experience and technology background in varied courses.

Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies.

Salesforce Service Cloud Course Content

The Salesforce Service Cloud course curriculum is designed by the expert professionals by covering all the topics. You can find the complete course details in below-mentioned modules:

  • You will explore the contact center analytics, KPI’s, Business challenges
  • Explore the costs, use cases, interaction channel benefits.
  • Identify challenges and compare the different contact centers, identifying the core tenets of KCS.
  • Explore various components of their contact center and solve the business challenges.

  • Discussing about the contact center consulting engagement
  • Determining the contact center deployment strategies.

  • Properly analyzing the customer needs to design the appropriate solutions.
  • Discuss about the key elements that help in improving the performance of the design.
  • Identify when to use the custom application development or third party applications.

  • Illustrate the lifecycle of the information article, such as creation, authoring, utilization and responses.
  • Evaluate, taking into account the requirements of business process, the suitable way of managing the implementation and upkeep of knowledge
  • Compare and contrast Files, Contents, Solutions and Knowledge.
  • Evaluate how to customize data categories, article types, and publishing workflows, given the set of requirements.
  • Differentiate primary things that need to be considered while designing an Information Data Migration Strategic plan.

  • Identify the use of cases and usability for each communication channel, such as mobile, phone, email, web, chat and social media.
  • Difference between both the accessible email-to-case and web-to-case solutions and understand that each solution can be optimized.
  • Discuss the concept, architectural design, and consequences of Open CTI.
  • In view of the set of requirements, the appropriate Community solution should be recommended
  • Understand design considerations and industry standards when setting up a communication channel solution.
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Salesforce Service Cloud Training Options

Live Online Training

  • Interactive sessions
  • Learn by doing
  • Instant doubt resolution
  • Expert's guidance
  • Industry-ready skills


Start Date



6-Dec - 5-Jan

09:30 AM IST


10-Dec - 9-Jan

11:30 AM IST


14-Dec - 13-Jan

01:30 PM IST

Ends in h : m : s

1:1 Live Online Training

  • Exclusive training
  • Flexible timing
  • Personalized curriculum
  • Hands-on sessions
  • Simplified Learning
Exclusive learning from industry experts

Self-Paced E-Learning

  • Skillup easily
  • Learn in no hurry
  • Less expensive
  • Unlimited access
  • Convenient
Hone your skills from anywhere at anytime
our instructor

Corporate Training

Training for Employees

HKR will help you learn anytime, anywhere with easily accessible online training. Experience immersive learning and equip your teams with the skills of tomorrow.

We deliver the right skills to the aspirant from day one that meets today's business requirements. It also helps to increase the productivity of the employee. So, joining HKR Trainings means becoming extremely productive to achieve goals in real-time.

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Hire Train Deploy

We at HKR Trainings provide the best IT Training skills on different technologies to the aspirants that meet the existing industry standards. Our training courses are up to date and make the aspirants job-ready with real-time working knowledge.

We deliver the right skills to the aspirant from day one that meets today's business requirements. It also helps to increase the productivity of the employee. So, joining HKR Trainings means becoming extremely productive to achieve goals in real-time.

Go to Hire Train Deploy

Salesforce Service Cloud projects

Salesforce Service Cloud projects Projects

We at HKR not only provide you Salesforce Service Cloud Training with theoretical knowledge but also make you practically knowledg.....eable by making you work with real-world projects and case studies. Every course we offer includes two real-time projects which provide you with real-time experience. The practical knowledge improves your domain expertise and helps you in clearing the certifications with ease. Read more

Salesforce Service Cloud Training FAQ's

Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.

Yes, we don’t assure 100% placement assistance. We are tied up with some corporate companies so when they have a requirement we send your profiles to them.

Yes, we provide demo before starting any training in which you can clear all your doubts before starting training.

Our trainers are real time experts who are presently working on particular platform on which they are providing training.

You can call our customer care 24/7

Max of the students get satisfied with our training, if you are not then we provide a specialised training in return.

Talk to our Representative

We are happy to help you 24/7

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