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Salesforce Service Cloud Training

5 ( 947 Learners)

Become an expert on customer service application with Salesforce Service Cloud Online Course

30+ Hrs

Hands On Training

Lifetime Access

Updated Content

Customizable

Learning Paths

Industry Expert

Mentors

Projects

Advanced Interactive

Salesforce Service Cloud course overview

Salesforce Technology Cloud is a corporate relationship management ( CRM) platform for customer service and support. Service Cloud allows customers to automate business processes, streamline workflows and identify key posts, topics and experts to help customer service providers. With Service Cloud, you can automate business processes, streamline workflows, and convert key posts, subjects, and experts to agent experience. It's never been easier to communicate one-to-one with every customer, through various platforms and on any smartphone.

HKR delivers the best industry-oriented salesforce service cloud training course that is in line to clear the certification exams. Our course covers all the key concepts such as key fundamentals of salesforce service cloud, solution design and interaction channels, knowledge management, implementation strategy, integration and data management, etc. During the training period, you can get full support and real-time project assistance from experienced professionals. Enroll today at HKR for accepting the new challenges to make the best out of our salesforce service cloud online training.

Prerequisites

To apply for the Salesforce Service Cloud Training, you need to either:

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Salesforce Service Cloud Course Content

The Salesforce Service Cloud course curriculum is designed by the expert professionals by covering all the topics. You can find the complete course details in below-mentioned modules:

  • You will explore the contact center analytics, KPI’s, Business challenges
  • Explore the costs, use cases, interaction channel benefits.
  • Identify challenges and compare the different contact centers, identifying the core tenets of KCS.
  • Explore various components of their contact center and solve the business challenges.

  • Discussing about the contact center consulting engagement
  • Determining the contact center deployment strategies.

  • Properly analyzing the customer needs to design the appropriate solutions.
  • Discuss about the key elements that help in improving the performance of the design.
  • Identify when to use the custom application development or third party applications.

  • Illustrate the lifecycle of the information article, such as creation, authoring, utilization and responses.
  • Evaluate, taking into account the requirements of business process, the suitable way of managing the implementation and upkeep of knowledge
  • Compare and contrast Files, Contents, Solutions and Knowledge.
  • Evaluate how to customize data categories, article types, and publishing workflows, given the set of requirements.
  • Differentiate primary things that need to be considered while designing an Information Data Migration Strategic plan.

  • Identify the use of cases and usability for each communication channel, such as mobile, phone, email, web, chat and social media.
  • Difference between both the accessible email-to-case and web-to-case solutions and understand that each solution can be optimized.
  • Discuss the concept, architectural design, and consequences of Open CTI.
  • In view of the set of requirements, the appropriate Community solution should be recommended
  • Understand design considerations and industry standards when setting up a communication channel solution.

  • Construct a case management solution from case creation to closure, including case assignment, case escalation, case resolution, and case disposition, given the set of requirements.
  • Describes the relationship between cases and other areas, such as assets, entitlements, Communities, Live Agents and Knowledge.
  • Identify the right case management solution in the context of a set of KPIs
  • Identify the use of cases for Chatter, Chatter Answers and Case Feed in case management
  • Understand the capabilities, use cases, and configuration of service entitlements in Salesforce.
  • Understand the use of cases, advantages and limitations of visual Workflow relevant to case management
  • Define the capacity to manage cases using social media

  • Determine the most appropriate enduring relationship, taking into consideration data sources, data volume and various contact center technologies, in the context of a set of desired metrics.
  • In the context of a scenario, evaluate considerations when designing reports and dashboards to serve different stakeholders.
  • In the context of a scenario, suggest proper approaches to measure the size of the customer, the design of the implementation and the required metrics.

  • In the context of the scenario, evaluate the significance and design factors of huge data and transaction volumes.
  • Understand cases of use and factors prevalent to contact center integration patterns.
  • Understand cases and factors for data migration and quality management.

  • Summarize all the points discussed.

Salesforce Service Cloud projects

We at HKR not only provide you Salesforce Service Cloud Training with theoretical knowledge but also make you practically knowledg.....eable by making you work with real-world projects and case studies. Every course we offer includes two real-time projects which provide you with real-time experience. The practical knowledge improves your domain expertise and helps you in clearing the certifications with ease. Read more

Salesforce Service Cloud Training Options

LIVE ONLINE TRAINING

  • Interactive sessions
  • Learn by doing
  • Instant doubt resolution
  • Expert's Guidance
  • Industry-ready skills
Batch Start Date Time
Weekday 23-May - 22-Jun 09:30 AM IST
Weekday 27-May - 26-Jun 11:30 AM IST
Fast Track 31-May - 20-Jun 01:30 PM IST

299

Pay installments with no cost EMI

1:1 LIVE ONLINE TRAINING

  • Exclusive training
  • Flexible timing
  • Personalized curriculum
  • Hands-on sessions
  • Simplified Learning

Exclusive learning from industry experts

649

Pay installments with no cost EMI

SELF-PACED E-LEARNING

  • Skill up easily
  • Learn in no hurry
  • Less expensive
  • Unlimited access
  • Convenient

Hone your skills from anywhere at anytime

149

Pay installments with no cost EMI

Corporate Training

Employee and Team Training Solutions

Top Companies Trust HKR Trainings

Employee and Team Training Solutions Employee and Team Training Solutions

Our Learners

Harshad Gaikwad

Harshad Gaikwad

Practice Head

5
I had an insightful experience with HKR Trainings while participating in the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer offered detailed insights into various ServiceNow ITOM modules and practices. Throughout the course, the support team was consistently available, and the trainer adeptly clarified all my inquiries, ensuring a comprehensive understanding of ServiceNow ITOM concepts.
Balaji Gnanasekar

Balaji Gnanasekar

IT Analyst

5
I had a comprehensive learning journey with HKR Trainings while undertaking the PostgreSQL Training online. Engaging in instructor-led sessions, the trainer delved deep into various PostgreSQL functionalities and best practices. Throughout the training, the support team remained attentive, and the trainer skillfully addressed all my questions, facilitating a solid grasp of PostgreSQL concepts.
Amit Singh

Amit Singh

Technical Lead - Service Now

5
I had a rewarding experience with HKR Trainings while delving into the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer provided comprehensive insights into various ServiceNow ITOM modules and best practices. Throughout the course, the support team was consistently available, and the trainer adeptly addressed all my queries, ensuring a robust understanding of ServiceNow ITOM concepts.

Salesforce Service Cloud online training Objectives

Once you complete the entire course and real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.

Our trainers are highly qualified and certified with many years of industry experience and technology background in varied courses.

Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies.

We, at HKR, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.

Upon successful completion of Salesforce Service Cloud training at HKR, you will learn the following things.

  • Learn about the lightning service cloud.
  • Learn to monitor the social media channels very effectively.
  • You can understand how to generate and monitor the reports.
  • You will explore the different workflows associated with the service cloud applications.

The Salesforce Service Cloud course benefits for the following list of professionals.

  • Advance developers
  • Administrators 
  • Salesforce developers
  • Business analyst
  • Cloud computing consultants
  • Who are aspiring to learn Salesforce Service Cloud

  • There are no special requirements to take up this course. The one who is interested in enhancing their career and critical skills in Salesforce Service Cloud can attend the course.
  • In order to have this training you need to possess the salesforce administration certification.

To start with the Salesforce Service Cloud course, you need to check with the best institute that delivers the knowledge. Before proceeding to join any training, take suggestions from the experts who had already learned the course. We at HKR, with a team of industry experts, are ready to fulfil your dream career to achieve a job in desired companies.

Once you complete the entire course along with real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.

Our trainers are highly qualified and certified with many years of industry experience and technology background in Salesforce Service Cloud.

Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies.

We, at HKR, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.

FAQ's

Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.

Yes, we don’t assure 100% placement assistance. We are tied up with some corporate companies so when they have a requirement we send your profiles to them.

Yes, we provide demo before starting any training in which you can clear all your doubts before starting training.

Our trainers are real time experts who are presently working on particular platform on which they are providing training.

You can call our customer care 24/7

Max of the students get satisfied with our training, if you are not then we provide a specialised training in return.

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