Microsoft Dynamics CRM Training

Get Your Dream Job With Our Microsoft Dynamics CRM Training

HKR Trainings provides the best and industry oriented microsoft dynamics CRM training to gain skills in order to build your professional career . Our course curriculum covers all the concepts to gain real-time proficiency in core essentials of microsoft dynamics CRM, microsoft dynamics CRM fundamentals, CRM application modules, .....customization, configuration, integration, deployment types, etc.Moreover with comprehensive training helps to gain expertise in this comprehensive field so as to accomplish your daily tasks for ease. Our expert trainers deliver the lecturers in a more practical way so as to gain realistic experience. Get the industry-oriented microsoft dynamics CRM training course from the certified mentors by joining HKR. Read more

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Why should I learn Microsoft Dynamics CRM?

There is a great future scope and career growth for the one who opts this techno.....logy. Read more

Certification in microsoft dynamics CRM will show a wide range of opportunities .....for the job seekers as well as for professionals. Read more

Moreover, it has a demanding profile and most companies are searching for the ce.....rtified professionals in this field. Read more

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Microsoft Dynamics CRM Course Overview

Microsoft Dynamics CRM-Customer Relationship Management ( CRM) is a framework for handling business relationships with current and potential customers. It also requires the use of technology to coordinate, automate and synchronise distribution, marketing , customer service and technical support.

HKR delivers the best industry-oriented microsoft dynamics CRM training course that is in line to clear the certification exams. Our course covers all the key concepts such as key fundamentals of microsoft dynamics CRM, microsoft dynamics CRM concepts, installation, deployment, microsoft dynamic CRM applications, customization, integration, service management, etc. During the training period, you can get full support and real-time project assistance from experienced professionals. Enroll today at HKR for accepting the new challenges to make the best out of our microsoft dynamics CRM online training.

Microsoft Dynamics CRM Course Content Download Curriculum

The Microsoft Dynamics CRM course curriculum is structured to streamline the learning process by a team of experts. You can find the complete course details in below-mentioned modules

In this module, you will learn about the components used within a Microsoft Dynamics CRM deployment and also the software and hardware requirements which are required to deploy MS Dynamics CRM.

1.1 Microsoft Dynamic CRM Overview

1.2 Different types of Deployment (Online, On-Premise and Partner Hosted)

1.3 Hardware and Software Requirements

1.4 Installation of Dynamics CRM

1.5 Deployment Manager

1.6 Reporting Configuration

1.7 Organization Import and database Restore

1.8 Upgrade lower version to Higher Version

1.9 Database Structure

1.10 Language pack Installation

1.11 Roll up Installations

In this module, you will learn about the basic structure of Microsoft Dynamics CRM and how to navigate the system. You will gain a clear understanding of the entire sales process in Dynamics 365 and learn how to create marketing lists, campaigns, and automate marketing processes. You will master the Service life cycle with multiple domains and real-time examples.

2.1 Overview

2.2 Navigation

2.3 Working with the Application

2.4 Working with Records

2.5 Quick Find and Multi-entity search

2.6 Marketing, Sales and Service Overview

2.7 Marketing, Sales and Service Life Cycle with different domains and real-time examples

In this module, you will learn to customize and config MS Dynamics CRM through the best practices. You are going to create and configure fields, forms, relationships, views, charts, and more. Also, you’ll learn how to audit, add users, security settings, timer controls, and more through practical examples.

3.1 Entity Creation and Metadata

3.2 Field Creation (Includes all out-of-the-box Fields)

3.3 Form Customizations (Multiple Forms, Role-based Forms, Quick View Form, Quick Create Form, Mobile Form, and Tablet Form).

3.4 Relationships (1:N,N:N and N:N) and behaviours

3.5 Sub Grids

3.6 Lookup Filtration

3.7 Web Resource (HTML, Image etc.)

3.8 I Frames

3.9 View Customization (System Views, Personal Views)

3.10 Dashboard and Charts

3.11 Field-level Security

3.12 Calculated Fields

3.13 Rollup Fields

3.14 Hierarchy View

3.15 Data Management (Import, Export, Reimport, Bulk record deletion )

3.16 Auditing

3.17 Templates (Email Templates)

3.18 Goal Management

3.19 Queue Management

3.20 Security (Users, Teams, BusinessUnits, Roles, Hierarchy )

3.21 Timer Controls

In this module, you will learn about the integration capabilities of Microsoft Dynamics CRM. You will be integrating the components of SSRS, ASP.NET, SharePoint and third party integration with MS Dynamics CRM through hands-on exercises. You will also learn to migrate data with MS CRM.

4.1 MS CRM SDK (MS CRM Architecture, Assemblies, CRM Application Framework, WCF Web Service)

4.2 SSRS Integration

4.3 ASP .NET Integration

  • CRUD Operations
  • Query Expressions
  • Fetch XMLQuery by Attribute

4.4 SharePoint Integration

4.5 Outlook Offline Client Integration

4.6 SSIS Integration

4.7 Third-Party Integration

4.8 Data Migration

In this module, you will learn about tracking and managing customer activities. You will go through the concepts of plugins, workflows, business processes, sitemap customizations, and more in a step by step manner with real-time examples.

5.1 Plugins

  • MS CRM Plugin Architecture
  • Development
  • Registration
  • Debugging
  • Shared Variables
  • ImagesPlugin Messages
  • Impersonation
  • Plugin Constructors
  • Offline Plugins
  • Plugin Execution Order
  • Handling Exceptions
  • Synchronous vs. Asynchronous

5.2 Workflows

  • Understanding Workflows Basics
  • Understanding the trigger options with RT workflow
  • Workflow Actions
  • Real-Time Workflows
  • Asynchronous Workflows
  • Child Workflows
  • On-Demand Workflows
  • Custom Workflows
  • Recursive Workflows
  • Wait Conditions
  • Extending Workflows with Code

5.3 Dialog

  • Business Process
  • Actions
  • JavaScript
  • Advanced JavaScript
  • Business Rules
  • Ribbon Customizations
  • Site Map Customizations
  • Solution Management

6.1 Portal Integration

6.2 Partner Relationship Management (PRM) Portal

6.3 Customer Care Accelerator (CCA)

We at HKR trainings provide the learners with practice Mock Interview Sessions and excellent Job Support at the end of the course.
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Microsoft Dynamics CRM Training Highlights 100% Money Back Guarantee

30 Hrs Instructor-Led Training

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Real-world & Project Based Learning

Lifetime LMS & Faculty Access

24/7 online expert support

Access to an online community forum

Customised course creation

Microsoft Dynamics CRM Training Advantages

This Technology Offers Excellent Career Opportunities Worldwide.

Salaries Offered for Certified Professionals is Very High and More Number of People Started Learning this Course.

It has a Great Learning Scope

Streamlined Work Process Helps You Execute all Complex Tasks Easily.

Fast track your career growth with Microsoft Dynamics CRM Training Certification course.

Microsoft Dynamics CRM Online Training Objectives

The Microsoft Dynamics CRM training course benefits for the following list of professionals.

  • Customer Relationship Management (CRM) Consultant
  • Information Technology (IT) Consultant
  • Software Consultant
  • Data Analyst
  • Senior Technical Consultant

Basic knowledge of Customer Relationship Management (CRM) is necessary.

To start with the Microsoft Dynamics CRM training course, you need to check with the best institute that delivers knowledge. Before proceeding to join any training, take suggestions from the experts who had already learned the course. We at HKR, with a team of industry experts, are ready to fulfil your dream career to achieve a job in desired companies.

Once you complete the entire course along with real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.

Our trainers are highly qualified and certified with many years of industry experience with a technical background in Microsoft Dynamics CRM.

Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies.

We, at HKR, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.

Interested in our Microsoft Dynamics CRM Training program ?

Microsoft Dynamics CRM Training Options

We follow four Microsoft Dynamics CRM Training formats for the flexibility of our students.

Live Online Training

  • » Interact live with industrial experts.
  • » Flexible Schedule.
  • » Free Demo before Enroll.
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1:1 Live Online Training

  • » Dedicated Trainer for you.
  • » 1:1 Total Online Training.
  • » Customizable Curriculum.
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Self-Paced E-Learning

  • » Get E-Learning Videos.
  • » Learn Whenever & Wherever.
  • » Lifetime free Upgrade.
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Corporate Training

  • » Customized Training.
  • » Live Online/Classroom/Self-paced.
  • » 10+ years Industrial Expert Trainers.

Certification

Certifications play a vital role in showcasing your tech skills and also help to achieve your dream career. Moreover, it shows your talent to connect with real-time projects. Many companies are preferring candidates with certifications as their main priority and also provide substantial salary packages.

Microsoft Dynamics CRM provides various certifications to choose the electives which improves your professional career growth with high pay scales. The following are the list of professional certifications offered by Microsoft Dynamics CRM.

Microsoft Dynamics CRM Online Deployment

This certification verifies the aspirants whether they possess the fundamental knowledge and proven skills in the area of MCP Microsoft Dynamics CRM. The exam focuses on the topics of Administer Microsoft Dynamics CRM, Administer Microsoft Dynamics CRM Online, Upgrade a Microsoft Dynamics CRM edition and redeploy Microsoft Dynamics CRM, Configure and manage email, Install and deploy other client tools for Microsoft Dynamics CRM, Manage and troubleshoot a Microsoft Dynamics CRM deployment.

  • Exam Title: Microsoft Certified Professional (MCP) - Microsoft Dynamics CRM
  • Exam Code: MB2-706
  • Duration: 120 minutes
  • Number of Questions: 40 - 60
  • Qualification Score: 70%

Microsoft Dynamics CRM Customization and Configuration

This certification verifies the aspirants whether they possess the fundamental knowledge and proven skills in the area of MCP Microsoft Dynamics CRM. The exam focuses on the topics of Manage solutions, Manage security, Customize entities, Customize fields, Manage relationships, Customize forms, Customize views, Customize charts and dashboards, Configure business process flows and business rules. 

  • Exam Title: Microsoft Certified Professional (MCP) - Microsoft Dynamics CRM
  • Exam Code: MB2-707
  • Duration: 120 minutes
  • Number of Questions: 40 - 60
  • Qualification Score: 70%

Microsoft Dynamics CRM Installation

This certification verifies the aspirants whether they possess the fundamental knowledge and proven skills in the area of MCP Microsoft Dynamics CRM. The exam focuses on the topics of installation and configuration of Microsoft Dynamics CRM, Configure and manage Microsoft Dynamics CRM, Maintain and extend Microsoft Dynamics CRM deployments.

  • Exam Title: Microsoft Certified Professional (MCP) - Microsoft Dynamics CRM
  • Exam Code: MB2-708
  • Duration: 120 minutes
  • Number of Questions: 40 - 60
  • Qualification Score: 70%

Microsoft Dynamics CRM 2016 Online Deployment

This certification verifies that the aspirants possess the fundamental knowledge and proven skills in the area of MCP Microsoft Dynamics CRM 2016. The exam focuses on the topics of Implementation of Microsoft Dynamics CRM Online deployment, Configure Microsoft Dynamics CRM Online, Manage Microsoft Dynamics CRM Online, Manage related services, Manage mobile device apps, Implement Microsoft Dynamics CRM for Microsoft Office Outlook, Manage email, Manage server-side synchronization.

Exam Title: Microsoft Certified Professional (MCP) - Microsoft Dynamics CRM 2016

  • Exam Code: MB2-710
  • Duration: 120 minutes
  • Number of Questions: 40 - 60
  • Qualification Score: 70%

Microsoft Dynamics CRM 2016 Installation

This certification verifies that the aspirants possess the fundamental knowledge and proven skills in the area of MCP Microsoft Dynamics CRM 2016. The exam focuses on the topics of Prepare to install Microsoft Dynamics CRM, Deploy Microsoft Dynamics CRM, Manage Microsoft Dynamics CRM 2016, Upgrade to Microsoft Dynamics CRM 2016, Install and configure server-side synchronization, Install and configure Microsoft Dynamics CRM for Outlook, Manage an Internet-facing deployment, Maintain and troubleshoot a deployment.

  • Exam Title: Microsoft Certified Professional (MCP) - Microsoft Dynamics CRM 2016
  • Exam Code: MB2-711
  • Duration: 120 minutes
  • Number of Questions: 40 - 60
  • Qualification Score: 70%

Microsoft Dynamics CRM 2016 Customization and Configuration

This certification verifies that the aspirants possess the fundamental knowledge and proven skills in the area of MCP Microsoft Dynamics CRM 2016. The exam focuses on the topics of Configure Microsoft Dynamics CRM, Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields, Create and manage Microsoft Dynamics CRM solutions, forms, views, and visualizations, Implement business rules, workflows, and business process flows.

  • Exam Title: Microsoft Certified Professional (MCP) - Microsoft Dynamics CRM 2016
  • Exam Code: MB2-712
  • Duration: 120 minutes
  • Number of Questions: 40 - 60
  • Qualification Score: 70%

Microsoft Dynamics CRM 2016 Sales

This certification verifies that the aspirants possess the fundamental knowledge and proven skills in the area of MCP Microsoft Dynamics CRM 2016. The exam focuses on the topics of Configure Microsoft Dynamics CRM, Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields, Create and manage Microsoft Dynamics CRM solutions, forms, views, and visualizations, Implement business rules, workflows, and business process flows.

  • Exam Title: Microsoft Certified Professional (MCP) - Microsoft Dynamics CRM 2016
  • Exam Code: MB2-713
  • Duration: 120 minutes
  • Number of Questions: 40 - 60
  • Qualification Score: 70%

Microsoft Dynamics CRM 2016 Customer Service

This certification verifies that the aspirants possess the fundamental knowledge and proven skills in the area of MCP Microsoft Dynamics CRM 2016. The exam focuses on the topics of Manage cases and the knowledge base, Manage queues, entitlements, and service level agreements (SLAs), Manage service scheduling, interactive service hub, and the unified help desk, Work with FieldOne and surveys and perform service management analysis.

  • Exam Title: Microsoft Certified Professional (MCP) - Microsoft Dynamics CRM 2016
  • Exam Code: MB2-714
  • Duration: 120 minutes
  • Number of Questions: 40 - 60
  • Qualification Score: 70%

We at HKR, help the candidates to achieve certifications through our industry-oriented training. Once, you're done with complete training along with real-time projects then we provide the course completion certificate. It illustrates that you are proficient in the technology to handle various real-time projects. HKR certification is well recognized across all top MNCs and helps you get into a job quickly.

HKR Trainings Certification

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Microsoft Dynamics CRM Projects

Every course we offer includes two real-time projects which provide you with real-time experience. The practical knowledge improves your domain expertise and helps you in clearing the certifications with ease.

This project is all about maximizing time spent on the most critical sales rep activities and minimizing the resources needed to accomplish them.

This Project customization designates a process of adding new or altering existing CRM features in order to make it a better fit for the needs of the business.

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HKR trainings provides the best and industry oriented certification courses with exposure to real-ti.....me projects. The environment is very good for the attendees to learn as the trainers deliver their lectures in depth with some real-time scenarios. Don't mind whether you are a newbie or professional, you will definitely gather a great stuff on your preferred domain that lays a strong path for your professional career growth. Read more

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If you are looking for the best institute on IT technologies, definitely HKR trainings should be you.....r choice. Because, one can experience an innovative and interactive learning environment to proliferate your career growth. The course material is very accurate along with real-time examples. After the completion of each and every course, they will conduct mock tests so as to evaluate your skill sets. Read more

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HKR trainings is a good institute for learning courses. The expert trainers have helped me to develo.....p knowledge on coding. They provide strong support for the project implementation. Got trust and grip in doing programming on my own. They follow accurate measures,and deliver the lectures to the attendees in a more practical manner. At the end of the training, you will be provided with course material, practice tests, mock interviews, and complete guidance from the trainers to crack the domain related certification courses. Read more

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Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.

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