HKR Trainings Logo

ServiceNow Field Service Management Training

5 ( 1604 Learners)

Master the fundamentals of FSM with our ServiceNow Field Service Management Course.

30+ Hrs

Hands On Training

Lifetime Access

Updated Content


Learning Paths

Industry Expert



Advanced Interactive

ServiceNow Field Service Management Overview

  • Get classes on field service management basics to an advanced level.
  • Learn ServiceNow FSM hands-on and with an updated curriculum.
  • More than 5000+ students and IT professionals were trained with HKR Trainings.
  • Our FSM trainers are well-qualified and possess 10+ years of industry experience.
  • Get 24/7 access to our study materials, videos, interview questions, blogs, tutorials, etc.
  • Get resolution for all complex queries related to ServiceNow Field Service Management.
  • Learn advanced skills with expert support and guidance in real-time.
  • Get complete assistance and guidance from experts for FSM certification exam preparation along with relevant resources.
  • You will get assistance in updating your resume, which will help you explore various jobs.
  • Learn the best practices, configuration, and implementation of ServiceNow FSM solutions.
  • Get a valid & recognized course completion certificate on ServiceNow FSM. 
  • Pay an affordable training fee with easy payment methods and get flexible training options to learn and grow efficiently.
  • Enroll today in this ServiceNow Field Service Management Training and become an expert.


To apply for the ServiceNow Field Service Management Training, you need to either:

  • Familiarity with the Service Now platform and functionalities.
  • Basics of field service operations and management.
  • Knowledge of platform implementation.
  • Having CSA or CIS certification will be an added benefit but not necessary.

ServiceNow Field Service Management Course Content

The ServiceNow Field Service Management Training curriculum is designed with industry expert’s help. It meets all the industry standards and covers essential topics of FSM and hands-on skills that make you an expert. Go through the topics below in detail:

  • Overview of FSM
  • Importance of FSM in modern business activities
  • FSM Evolution and its impact on service delivery
  • Learning the role of ServiceNow FSM to improve field service operations
  • Key benefits of applying FSM solutions

  • ServiceNow platform introduction
  • Overview of ServiceNow architecture
  • Overview of ServiceNow components
  • Understand ServiceNow's role in FSM
  • ServiceNow FSM features & capabilities

  • Understand the FSM lifecycle
  • Understand the FSM process
  • Define service requests
  • incidents
  • and tasks
  • Techniques of dispatching & scheduling
  • Resource optimization and allocation

  • Set up FSM within the ServiceNow instance
  • Configuring service catalog items for ServiceNow field service
  • Defining and configuring service contracts
  • Customizing FSM workflows and processes

  • Create and manage work orders
  • Prioritize and assign work orders to field technicians
  • Tracking work order progress and status updates
  • Resolving & closing work orders

  • Managing profiles and skills of field service technician
  • Assigning and scheduling technicians for service tasks
  • Monitoring technician performance and productivity
  • Implementing best practices for technician management

  • Implement communication channels for customers
  • Providing updates and notifications to customers on service requests
  • Ensuring customer satisfaction with effective communication
  • Managing customer feedback and complaints

  • Overview of reporting features of FSM in ServiceNow
  • Producing reports for ServiceNow field service operations
  • Using analytics to identify trends and performance metrics
  • Leverage insights to optimize field service processes

  • Overview of ServiceNow FSM mobile application
  • FSM mobile app - Features and functionalities
  • Benefits of field mobility in improving service delivery
  • Best practices for mobile workforce management

  • Integrating ServiceNow FSM with other enterprise systems
  • Using APIs for data exchange and automation
  • Extending FSM capabilities through third-party integrations
  • Ensuring data security and compliance in integrations

  • Planning and executing FSM implementation projects
  • Identifying key stakeholders and roles in implementation
  • Addressing common issues and risks in FSM implementation
  • Ensuring successful adoption of FSM

ServiceNow Field Service Management Projects

Field Technician Dispatch Optimization Project

In this project, you will implement a solution using ServiceNow FSM that optimizes the transmission of field technicians for service requests. It will also minimize the response times and cost of travelling along with increasing technician's productivity. Read more

Enhancing Customer Communication

In this project, you will build a system in ServiceNow Field Service Management to enhance communication with clients across the s.....ervice lifecycle. It will also include feedback collections, automatic status updates, session reminders, etc. Further, it will improve customer satisfaction and retention. Read more

ServiceNow Field Service Management Training Options


  • Interactive sessions
  • Learn by doing
  • Instant doubt resolution
  • Expert's Guidance
  • Industry-ready skills
Batch Start Date Time
Weekday 23-May - 22-Jun 09:30 AM IST
Weekday 27-May - 26-Jun 11:30 AM IST
Fast Track 31-May - 20-Jun 01:30 PM IST


Pay installments with no cost EMI


  • Exclusive training
  • Flexible timing
  • Personalized curriculum
  • Hands-on sessions
  • Simplified Learning

Exclusive learning from industry experts


Pay installments with no cost EMI


  • Skill up easily
  • Learn in no hurry
  • Less expensive
  • Unlimited access
  • Convenient

Hone your skills from anywhere at anytime


Pay installments with no cost EMI

Corporate Training

Employee and Team Training Solutions

Top Companies Trust HKR Trainings

Employee and Team Training Solutions Employee and Team Training Solutions


Harshad Gaikwad

Harshad Gaikwad

Practice Head

I had an insightful experience with HKR Trainings while participating in the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer offered detailed insights into various ServiceNow ITOM modules and practices. Throughout the course, the support team was consistently available, and the trainer adeptly clarified all my inquiries, ensuring a comprehensive understanding of ServiceNow ITOM concepts.
Balaji Gnanasekar

Balaji Gnanasekar

IT Analyst

I had a comprehensive learning journey with HKR Trainings while undertaking the PostgreSQL Training online. Engaging in instructor-led sessions, the trainer delved deep into various PostgreSQL functionalities and best practices. Throughout the training, the support team remained attentive, and the trainer skillfully addressed all my questions, facilitating a solid grasp of PostgreSQL concepts.
Amit Singh

Amit Singh

Technical Lead - Service Now

I had a rewarding experience with HKR Trainings while delving into the ServiceNow ITOM (IT Operations Management) Training online. Engaging in instructor-led sessions, the trainer provided comprehensive insights into various ServiceNow ITOM modules and best practices. Throughout the course, the support team was consistently available, and the trainer adeptly addressed all my queries, ensuring a robust understanding of ServiceNow ITOM concepts.

ServiceNow Field Service Management Training Training Objectives

The ServiceNow Field Service Management Training is a comprehensive course designed for professionals covering hands-on practical skills. This course helps you gain real-time expertise in field service and its management.

  • ServiceNow Admins
  • ServiceNow Developers
  • IT Service Managers
  • Field Service Managers
  • Field Service Technicians
  • Professionals involved in field service management implementation.

  • Understand the FSM basics and application overview.
  • Understand the process of ServiceNow field service.
  • ServiceNow platform implementation.
  • Implementing FSM.
  • Configure, manage, analyze, and implement FSM.
  • Creating work orders and their management
  • Schedule and assign field technicians.
  • Service requests, tasks, and dispatching techniques.
  • FSM integration process.
  • Field service mobile apps.
  • Improving Client satisfaction and feedback.
  • Reports and analytics of FSM.
  • Applying best practices.

The Service Now Field Service Management Certification provides you with real-time proven skills and demonstrative ability of FSM. It also keeps you separate from non-certified peers and professionals and helps you reach your dream career.

  • ServiceNow FSM Developer
  • ServiceNow Architect - FSM

ServiceNow Certified Implementation Specialist - Field Service Management

  • Our faculty will ensure that you learn and gain expertise in ServiceNow FSM from day one of the training.
  • After getting hands-on skills, you can prepare and appear for the FSM certification with the help of various resources.
  • We will assist you in developing an updated resume, including FSM skills so that you can explore more jobs with confidence.
  • Become a certified Field Service Management (FSM) Implementer.
  • Thus, you can achieve your dream career by following these steps and gaining skills.

ServiceNow Field Service Management FAQs

You will get a video recording of the FSM class you missed during this course for your revision. You can ask your lesson-related doubts, if any, in the next day's session.

You can contact our support learning executives to know the additional details of ServiceNow field service that are not addressed here.

You can attend a free demo session of the ServiceNow FSM Course before you join. It will help you know the training methods, faculty profile, and other aspects of the course.

  • Many professionals and aspirants were trained with us in different courses and satisfied.
  • Our expert instructors support our trainees across the course and help them reach their career goals with expert skills.
  • Our hands-on training and practical knowledge will make you an expert in FSM.
  • So, after learning these skills, there will be no chance of getting disappointed with our ServiceNow FSM course.

  • Self-paced Course Fee - Rs. 9K only.
  • 1:1 Training Fee - Rs. 49K only.
  • Contact us for the live online batch.

The Service Now FSM is a robust application that allows you to manage work orders, related assets, tasks, and resources effectively. It also helps to dispatch various services and work orders to customer locations.

  • FSM, or field service management, is a robust software that helps business enterprises manage multiple resources that are involved in FSM actions.
  • It also helps managers and technicians process various job orders.
  • It organizes and optimizes the various activities executed in the field.
  • Further, it helps automate the scheduling, dispatching, and tracking of customer services, payment activities, etc.

The following are the various elements of FSM:

  • Communication
  • Time Tracking
  • Compliance
  • Scheduling
  • Inventory Management
  • Task management, etc.

  • Sales
  • Consultation
  • Customer support
  • Maintenance
  • Repairs
  • Inspections

The ServiceNow Certified Implementation Specialist - Field Service Management certification costs around USD 1700$/- only.

It takes 25 to 30 hours to complete the learning Service Now field service online.

For Assistance Contact: United_States_Flag +1 (818) 665 7216 Indiaflag +91 9711699759

Call Us