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You may be aware of the multiple technologies coming up and paving the way for making our lives better, easier and faster too. The requirement of human intervention has become very less with the advancements in the technologies. Automation is changing the world these days and also bringing changes to the regular working style, also marking a next level movement. Do you think there won’t be any challenges while this automation is taking place? Yes. It is not easy to automate the processes. Robotic process automation is one of the processes being used by the organizations and gained immense popularity. In this blog, we are here to discuss the RPA challenges and how to overcome them. Let’s get started!
Robotic process automation, otherwise called as RPA is a process that is used for implementing the technology that enables the humans to configure a computer software or a robot to perform the functionalities like reading and analyzing the applications. The tasks can be anything like communication with the other devices, transaction processing, triggering responses, data manipulation, etc.
The robotic process automation software is definitely helping the organizations in saving their time and money for performing such functionalities that help in boosting the capabilities. RPA is ruling the world in all kinds of industries like insurance, healthcare, banking, BPO, telecommunications, etc. For the healthcare industry, it is definitely a plus as it helps in boosting productivity.
RPA is used for performing multiple tasks within the organization that help in reducing the costs for an organization. The businesses definitely need their work done with reduced costs with greater accuracy. RPA helps in streamlining the workflow and offers great accuracy. It helps in reducing human intervention and also offers productivity with great cost savings.
With the help of RPA, the organizations are allowed to make any adjustments and also scale up or down the operations as per the requirements. There is no need to learn about any tool to access RPA. You can just login to the application by establishing connectivity to the system application programming interfaces. You can simply copy and paste the data and move the folders and files as needed. RPA is useful in all kinds of businesses and is helping in reducing human intervention.
As discussed, there might be challenges that come up while implementing RPA for the businesses or organizations. Let us know about some of the common RPA challenges that take place.
As we all know that RPA is booming based on the increment in the requirements as per today’s market, there is a shortage of resources who are skilled in RPA. The success of the project will get affected if there is a need to procure the resources during the beginning of the project and also filling back the key resource who has left the project and organization. Some of the organizations will not be able to afford the financial packages for the RPA professionals.
It is not possible to get all the steps automated through the robotic process automation in some of the processes by using the rule-based tools in RPA. They need integration with the algorithms in Machine learning and also OCR engines. All these additional integrations will lead to additional costs. The expected results may not be shown to the leaders due to lack in skill-set.
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All the business use cases should be provided with the possible workarounds, required workflow diagrams, possible scenarios that show up the failures, business rules for multiple data representations which have to be processed by the bot along with some of the technical exceptions that are faced during the manual processing by the operations team.
The organizations will typically make use of the top-down or bottom up approaches for the implementation of a new technology or a process. The senior leaders are responsible for identifying the RPA that has to be implemented throughout the organization in the top-down approach. Sometimes, there is a possibility that it will create a negative impact on the employees working in the organization, making them think of losing their jobs.
Use case identification for a better return on investment is definitely a key factor that helps in deciding the budget allocation for the process that requires automation. If the use cases are incorrectly identified, then the return on investment will be low which will not lead to an improvement in the efficiency of the process and also will not meet the business expectations. Hence it is important to identify the use cases that help in improving the return on investment.
If the team is not following the best practices, it will be difficult for them to debug the code and also increasing complexity for the other team members to gain an understanding of the code and also reuse the flow. That time taken for the new members to work on the transaction processing will be longer than expected. Whenever there is need of an upgrade, then the time taken debugging is more and becomes a tedious task for the team members to decode the logic.
In most of the RPA projects, the solution will never be straightforward. If there is a situation where team members are unable to perform the automation of a particular process or a step, then it is important to take enough support from the RPA vendor team as they have knowledge and expertise in using the tools and the features. They will know better or the implementation of these particular features in multiple ways.
The business management teams will definitely take the measures that are required for this successful implementation of RPA before the adoption of RPA. They will miss certain push packs which will occur after the deployment of the automation into the production level.
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Infrastructure issues are one of the most common challenges that we face during the implementation of RPA. We are not really sure if it is difficult for each and everyone on the board but it is definitely complicated if the organization does not hold a particular inter-connected system that helps in keeping the cloud infrastructure and on-premises updated on the real time basis.
Implementation of RPA is definitely a crucial task within an organization and it needs coordination among all the employees of all the levels involved in the automation of a particular process. Coordination is required among the strong leadership who has a capability to lead the team till the success of the project. Coordination among the team members will not only help in the completion of the task but also helps in creating a system that is capable of working with RPA. The IT team will definitely play a significant role to ensure that there are no issues and also improve the security levels.
There are many different departments and levels of people within a business. Whenever a resolution is being provided and is being implemented with the organization, it is important to get the consent of all the leadership members before it is being implemented. There is a need for approval from all the levels right from the investor groups to the floor leads when it comes to the robotic process. Every team in the automation process will definitely be an advantage.
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Changes made occur often during the implementation of RPA and it will need the employees to make some ships in their experience level space on the responsibilities to work on the particular automation process. It is important to provide the expectations to the employee from the senior leadership for a successful adoption of the implementation process in RPA.
As discussed earlier, it is important for each and every individual to have a keen idea on their responsibilities. There should be a point of contact who would be able to handle the implementations into the process.
Some of the documents may need partial automation. It is not considered right to add cost and time for partial automation purposes.
Customization is one of the important aspect required by each and every organization. Every organization needs solutions which can be customized based on the choice. Customization in RPA is definitely not an easy task and it requires unique identity and latest technologies to get into picture.
RPA provides multiple automation capabilities that will be helpful in working with the tasks that are of high volume, rule based, repeated and also does not require any human intervention. It also includes certain activities like copy paste tasks and data migration. The implementation of RPA is definitely a problem for those business processes which are not standardized and require human intervention frequently for performing the execution.
Some of the tasks that are complex will require interaction with the customers and also need to develop human relationships. It is important for the organizations to keep an eye and identify if the RPA automation is suitable for these processes or not. The organization should also make company white discussions and decisions that help in driving the positive operational results.
Conclusion
The robotic process automation with machine learning and artificial intelligence is a revolutionary concept booming around the healthcare Industries days. It is important to streamline the Healthcare processors and other processes that require automation to improve the work flows. And status in need of implementation of robotic process automation in almost every industry which is leading to the improvement in the opportunities and significance. You can get trained in RPA through RPA training.
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Below still are the disadvantages of RPA.
a. Attrition
b. Additional complexity
c. drawing Technology
d. Lack of creativity
e. Transformations
f. Magnification of problematic processes
The four different phases in RPA are:
a. Analysis phase: This Phase includes identification of the business process that requires robotic process automation.
b. Development phase: This phase includes the fulfillment of the requirements.
c. Testing phase: This phase will need to perform the testing for checking the quality and performance levels.
d. Deployment and maintenance phase : It includes deployment and maintenance of the bots that have been developed.
The three most popular RPA tools are BluePrism, Ui Path, Automation anywhere.
Use Case identification is one of the biggest challenges in automation.
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