ITIL Intermediate SO Training

Get Your Dream Job With Our ITIL Intermediate SO Training

HKR trainings helps in flourishing your professional career in ITIL Intermediate SO technology.This ITIL® Intermediate Service Operation (SO) training course is one of the key qualifications of ITIL Service Lifecycle training and demonstrates your capacity to achieve functional, stable and repeatable IT services. The ITIL sets internationally recognised standards for IT professionals.Our experiential training model will empower you with industry-relevant skills that will help you develop a career in this emerging field. Get the industry-oriented ITIL Intermediate SO training course from the certified mentors by joining HKR. Read more

Trusted Professionals   Batch Starts On: 29th Sep

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Why should I learn ITIL Intermediate SO?

Demand for certified professionals in the ITIL SO subsystem is increasing tremen.....dously in the global IT market.  Read more

Professional certification can open up opportunities for positions such as servi.....ce delivery manager, incident manager, service engineer, and quality consultant.  Read more

Certified professionals in this field are paid a median annual salary of 1701k, .....according to glassdoor. Read more

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ITIL Intermediate SO Course Overview

The Service Operation (SO) module is one of the ITIL® Service Lifecycle Workflow Certifications. This subsystem describes the principles, methods, development management and operations that encourage individuals and organizations to effectively navigate the performance of the product and services. These activities can also help to improve the management of their IT services.

HKR delivers the best industry-oriented ITIL Intermediate SO training course that is in line to clear the certification exams. The ITIL SO Certification Training Course tends to focus on IT governance, potential costs, budget cuts and strategic targets. During the strategic plan, design and transition to different stages, you will gain service operations expertise as you prepare for the ITIL SO exam. During the training period, you can get full support and real-time project assistance from experienced professionals. Enroll today at HKR for accepting the new challenges to make the best out of our ITIL Intermediate SO online training.

ITIL Intermediate SO Course Content Download Curriculum

The ITIL Intermediate SO course curriculum is structured to streamline the learning process by a team of experts. You can find the complete course details in below-mentioned modules:

  • The purpose and objectives of service operation
  • The scope of service operation
  • Service operation’s value to the business
  • Service operation fundamentals
  • Stages of the service lifecycle 
  • Achieving balance in service operations
  • Providing good service
  • Involvement in other lifecycle stages
  • Operational health
  • Communication
  • Documentation
  • Service operation inputs and outputs
  • The purpose and objectives
  • The scope of the process
  • Value to the business
  • High level process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • CSFs and KPIs
  • Challenges and risks
  • Monitoring and control
  • IT operations for management of the operational environment
  • Server and mainframe management and support
  • Network management
  • Storage and archive
  • Database administration
  • Directory services management
  • Desktop and mobile device support
  • Middleware management
  • Internet or web management
  • Processes in the other lifecycle stages
  • Facilities and data center management
  • Service operation function of the service desk
  • Technical management function
  • IT operations management function
  • Application management function
  • Organizational structures 
  • The generic requirements for service management tools
  • Event management
  • Incident management
  • Request fulfilment
  • Problem and access management
  • Service desk
  • Managing change in service operation
  • Service operation and project management
  • Risk in service operation
  • Operations staff involvement
  • Planning and implementing service management
  • Summarize all the points discussed.

At HKR, we provide practice tests at the end of the course , community questions and answers, conduct mock interviews, also ITIL Intermediate SO  interview questions and Sample Resumes to crack the interview.

We at HKR trainings provide the learners with practice Mock Interview Sessions and excellent Job Support at the end of the course.
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ITIL Intermediate SO Training Highlights 100% Money Back Guarantee

30 Hrs Instructor-Led Training

Learn on your own timeline

Master Your Craft

Real-world & Project Based Learning

Lifetime LMS & Faculty Access

24/7 online expert support

Access to an online community forum

Customised course creation

ITIL Intermediate SO Training Advantages

This Technology Offers Excellent Career Opportunities Worldwide.

Salaries Offered for Certified Professionals is Very High and More Number of People Started Learning this Course.

It has a Great Learning Scope

Streamlined Work Process Helps You Execute all Complex Tasks Easily.

Fast track your career growth with ITIL Intermediate SO Training Certification course.

ITIL Intermediate SO Online Training Objectives

Upon successful completion of ITIL Intermediate SO training at HKR, you will learn the following things.

  • Learn about the processes, policies and methods related to the service life-cycle operation phase.
  • You will explore the purpose of service transition, principles, processes, activities, functions, technology and implementation considerations.
  • You will learn about the event management, incident response, problem and access management, etc.

The ITIL Intermediate SO course benefits for the following list of professionals.

  • Release Manager, 
  • Security Administrator, 
  • Applications Support, 
  • IT Operations Manager, 
  • Database Administrator, Problem Manager, 
  • Service Desk and Incident Manager, 
  • Network Support, 
  • Security Manager.
  • Who are aspiring to learn ITIL Intermediate SO
  • There are no special requirements to take up this course. The one who is interested in enhancing their career and critical skills in ITIL Intermediate SO can attend the course.
  • Taking up the ITIL foundation course is very essential to take up the course.

To start with the ITIL Intermediate SO course, you need to check with the best institute that delivers the knowledge. Before proceeding to join any training, take suggestions from the experts who had already learned the course. We at HKR, with a team of industry experts, are ready to fulfil your dream career to achieve a job in desired companies.

Once you complete the entire course and real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.

Our trainers are highly qualified and certified with many years of industry experience and technology background in varied courses.

Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies.

We, at HKR, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.

Interested in our ITIL Intermediate SO Training program ?

ITIL Intermediate SO Training Options

We follow four ITIL Intermediate SO Training formats for the flexibility of our students.

Live Online Training

  • » Interact live with industrial experts.
  • » Flexible Schedule.
  • » Free Demo before Enroll.

1:1 Live Online Training

  • » Dedicated Trainer for you.
  • » 1:1 Total Online Training.
  • » Customizable Curriculum.


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Self-Paced E-Learning

  • » Get E-Learning Videos.
  • » Learn Whenever & Wherever.
  • » Lifetime free Upgrade.

Corporate Training

  • » Customized Training.
  • » Live Online/Classroom/Self-paced.
  • » 10+ years Industrial Expert Trainers.


Certification plays an important role in achieving your dream job. It demonstrates that you have acquired all essential skills to handle the critical tasks in real-world with little or no assistance from your subordinates. Organizations are preferring to hire candidates with certifications and are offering huge salary packages.

We at HKR trainings help the learners in achieving appropriate certifications. Moreover, we also provide a course completion certificate for every course we offer. This certification shows that you are trained enough to handle real-time tasks and also sets you apart from the crowd. HKR certification is well recognized across all top MNCs and help you get into a job easily.

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ITIL Intermediate SO Projects

We at HKR not only provide you with theoretical training but also make you practically knowledgeable by making you work with real-world projects and case studies. Every course we offer includes two real-time projects which provide you with real-time experience. The practical knowledge improves your domain expertise and helps you in clearing the certifications with ease.

Our Learners



Very great training institute to learn the ITIL intermediate SO training. One can easily gain the co.....ncepts very easily. The course structure was designed very perfectly by the expert trainers. Thanks. Read more



Wants to enhance your skills in ITIL intermediate SO training, then HKR trainings is the perfect for you. Because the trainers deliver the content in a more interacting and engaging way. Thanks to the entire team. They provide course materials, conduct mock interview sessions. A great thanks to HKR trainings. Read more



Hi friends, I got trained up in HKR trainings on the ITIL intermediate SO course. The trainers expla.....ined all the concepts in depth. 100% doubt clarification sessions. Trainers are very friendly and interact with the attendees very well. I recommend this institute for my friends as well. Read more


Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.

Yes, we don’t assure 100% placement assistance. We are tied up with some corporate companies so when they have a requirement we send your profiles to them.

Yes, we provide demo before starting any training in which you can clear all your doubts before starting training.

Our trainers are real-time experts who are presently working on a particular platform on which they are providing training.

You can call our customer care 24/7

Max of the students gets satisfied with our training if you are not then we provide specialised training in return.

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