ITIL Intermediate OSA Training

Get Your Dream Job With Our ITIL Intermediate OSA Training

HKR trainings helps in flourishing your professional career in ITIL Intermediate OSA technology.This ITIL® Intermediate Operational Support and Analysis (OSA) certification training allows users to add assistance agreement and evaluation to service lifecycle management. It brings benefit in the ITIL Intermediate Capability S.....tream leading to an IT Expert Certificate for IT Service Management. Our experiential training model will empower you with industry-relevant skills that will help you develop a career in this emerging field. Get the industry-oriented ITIL Intermediate OSA training course from the certified mentors by joining HKR. Read more

Trusted Professionals   Batch Starts On: 13th Feb

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Why should I learn ITIL Intermediate OSA?

There is a great future scope and career growth for the one who opts this techno.....logy.ITIL Intermediate OSA Certification is a basic requirement for a number of key roles in the IT sector.  Read more

Certified professionals can expect to perform management processes such as servi.....ce desk management, technical management, IT operations management and application management. Read more

Moreover, the certified professionals are paid with higher salary when compared .....with non certified peers.. Read more

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ITIL Intermediate OSA Course Overview

The Operational Support and Analysis (OSA) module is one of the ITIL® Service Capability Workstream certifications. The module deals with the practical application of OSA practises to empower event, incident, request, problem, access, technical, IT and application management.

HKR delivers the best industry-oriented ITIL Intermediate OSA training course that is in line to clear the certification exams. The ITIL Intermediate OSA module is an ITIL qualification that focuses on the organising, execution and enhancement of OSA processes. This course will train you to implement core practises that support service life-cycle management, successfully execute and develop strategic ITIL processes in real-time, and prepare for the ITIL OSA certification exam.During the training period, you can get full support and real-time project assistance from experienced professionals. Enroll today at HKR for accepting the new challenges to make the best out of our ITIL Intermediate OSA online training.

ITIL Intermediate OSA Course Content Download Curriculum

The ITIL Intermediate OSA course curriculum is structured to streamline the learning process by a team of experts. You can find the complete course details in below-mentioned modules:

  • Service management as a practice
  • The service value proposition
  • Optimizing operational service performance
  • The role of OSA processes in the life cycle
  • How OSA supports the service lifecycle
  • Event management
  • The purpose, goal and objectives of event management
  • Triggers, inputs, outputs and the process interfaces
  • Using critical success factors to check effectiveness
  • Employing active and passive monitoring tools
  • Incident management
  • Managing the incident lifecycle
  • Identifying process activities, methods and techniques and how they relate to the service lifecycle
  • Interaction with design services
  • Incident management involvement
  • Request fulfillment
  • Scope of the processes
  • The policies, principles and the request model concept
  • Dealing with service requests from users
  • How KPIs can verify effectiveness and efficiency of the request fulfillment process
  • Problem management
  • The objectives of the problem management process
  • Managing the lifecycle of problems
  • Value to the business and the service lifecycle
  • Identifying triggers, input and output to other processes
  • Analyzing critical risks and Access management
  • Policies, principles and basic concepts
  • Managing authorized user access
  • Distinguishing access management and information management
  • Executing security and availability management policies
  • Challenges and critical success factors
  • Verifying effectiveness and efficiency
  • Establishing the service desk objectives
  • Organizational structures and staffing options
  • Providing a single point of contact
  • Measuring effectiveness and efficiency
  • Impact of service desk on customer perception
  • Reasons and options for outsourcing the service desk
  • Functions of technical management, IT operations management and application management
  • How the functions contribute to OSA
  • Identifying the roles of each function
  • Distinguishing the objectives of each function
  • Analyzing the function's activities
  • Generic technology requirements
  • Evaluation criteria for technology and tooling for process implementation
  • Planning and implementing service management technologies
  • Assessing and managing the project, risk and staffing for process implementation
  • Identifying the critical success factors and risks related to implementing practices and processes
  • Managing change in service operation
  • Examining implementation aspects of service operation and project management
  • Assessing and managing risk in service operation
  • Operational staff considerations in service design and transition
  • How to plan and implement service management technologies
  • Summarize all the points discussed.

At HKR, we provide practice tests at the end of the course , community questions and answers, free course materials,also ITIL Intermediate OSA  interview questions and Sample Resumes to crack the interview.

We at HKR trainings provide the learners with practice Mock Interview Sessions and excellent Job Support at the end of the course.
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ITIL Intermediate OSA Training Highlights 100% Money Back Guarantee

30 Hrs Instructor-Led Training

Learn on your own timeline

Master Your Craft

Real-world & Project Based Learning

Lifetime LMS & Faculty Access

24/7 online expert support

Access to an online community forum

Customised course creation

ITIL Intermediate OSA Training Advantages

This Technology Offers Excellent Career Opportunities Worldwide.

Salaries Offered for Certified Professionals is Very High and More Number of People Started Learning this Course.

It has a Great Learning Scope

Streamlined Work Process Helps You Execute all Complex Tasks Easily.

Fast track your career growth with ITIL Intermediate OSA Training Certification course.

ITIL Intermediate OSA Online Training Objectives

Once you complete the entire course and real-time projects and assignments, HKR delivers the course completion certification. This certification helps to get a job in any company very quickly.  

Our trainers are highly qualified and certified with many years of industry experience and technology background in varied courses.

Certification differentiates you from the non-certified peers, and you can demand the best salary in the leading companies.

We, at HKR, provide complete guidance to reach your dream job. But your job will be based on your performance in the interview panel and the recruiter requirements.

Upon successful completion of ITIL Intermediate OSA training at HKR, you will learn the following things.

  • Learn how to handle the day-to-day operation of IT services and gain a better understanding of how ITIL processes can be implemented, enabling them to deliver and support services to customers.
  • You will learn to provide high quality and cost effective services to meet organizational needs.
  • You will learn how to implement the core practices in the service lifecycle management activities.

The ITIL Intermediate OSA course benefits for the following list of professionals.

  • Configuration Manager
  • Availability Manager
  • System Software
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Database Administrator
  • Problem Manager
  • Network Support
  • Who are aspiring to learn ITIL Intermediate OSA
  • There are no special requirements to take up this course.The one who is interested in enhancing their career and critical skills in ITIL Intermediate OSA can attend the course.

To start with the ITIL Intermediate OSA course, you need to check with the best institute that delivers the knowledge. Before proceeding to join any training, take suggestions from the experts who had already learned the course. We at HKR, with a team of industry experts, are ready to fulfil your dream career to achieve a job in desired companies.

Interested in our ITIL Intermediate OSA Training program ?

ITIL Intermediate OSA Training Options

We follow four ITIL Intermediate OSA Training formats for the flexibility of our students.

Live Online Training

  • » Interact live with industrial experts.
  • » Flexible Schedule.
  • » Free Demo before Enroll.

1:1 Live Online Training

  • » Dedicated Trainer for you.
  • » 1:1 Total Online Training.
  • » Customizable Curriculum.


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Self-Paced E-Learning

  • » Get E-Learning Videos.
  • » Learn Whenever & Wherever.
  • » Lifetime free Upgrade.

Corporate Training

  • » Customized Training.
  • » Live Online/Classroom/Self-paced.
  • » 10+ years Industrial Expert Trainers.


Certification plays an important role in achieving your dream job. It demonstrates that you have acquired all essential skills to handle the critical tasks in real-world with little or no assistance from your subordinates. Organizations are preferring to hire candidates with certifications and are offering huge salary packages.

We at HKR trainings help the learners in achieving appropriate certifications. Moreover, we also provide a course completion certificate for every course we offer. This certification shows that you are trained enough to handle real-time tasks and also sets you apart from the crowd. HKR certification is well recognized across all top MNCs and help you get into a job easily.

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ITIL Intermediate OSA Projects

We at HKR not only provide you with theoretical training but also make you practically knowledgeable by making you work with real-world projects and case studies. Every course we offer includes two real-time projects which provide you with real-time experience. The practical knowledge improves your domain expertise and helps you in clearing the certifications with ease.

Our Learners



very good morning friends.I had recently taken the ITIL intermediate OSA training from the hKR train.....ings. I recommend this institute for my friends because the trailers delivered lectures in an interactive way. Thanks. Read more



Hello everyone, perfect place to enhance your skills in ITIL OSA. 100% job oriented training along w.....ith real time exposure to the subject. Thanks. Read more



very great institute to learn the ITIL OSA certification training. Clarified doubts very easily. The..... trainers provide good course materials, conduct mock interview sessions to evaluate your learning skills. Thanks to the entire team at HKR trainings for sharing the valuable knowledge to the aspirants. Read more

ITIL Intermediate OSA Training Reviews


Each and every class is recorded so if you missed any class you can review the recordings and clarify any doubts with the trainer in next class.  

Yes, we don’t assure 100% placement assistance. We are tied up with some corporate companies so when they have a requirement we send your profiles to them.

Yes, we provide demo before starting any training in which you can clear all your doubts before starting training.

Our trainers are real-time experts who are presently working on a particular platform on which they are providing training.

You can call our customer care 24/7

Max of the students gets satisfied with our training if you are not then we provide specialised training in return.

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